Gulf Shores / Pensacola West KOA

11650 County Road 99

Lillian, AL 36549

Reserve: 800-562-3471

Info: 251-961-1717

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Camper Rating
3.5 out of 5
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RV Reviews

Apr 08, 2015
It needs a lot of upkeep. People were friendly but it doesn't have a very appealing appearance. In this day and age it needs a heated pool, better internet and more maintained grounds and sites.
Apr 08, 2015
The sites are very small-we were told if someone was parked next to us we would have to share the cement pad. I asked where the dish sink was and was told they didn't have one but I could use the one on the back of the building that is used to clean up paint-it was disgusting! There is next to nothing for kids to do. I know why this KOA doesn't have Pres. Seal!
Apr 06, 2015
Apr 06, 2015
Apr 06, 2015
Plus: close to other attractions, clean park Minus: Camping areas are too packed together, not enough room between campsites. Packed in like sardines.
Apr 06, 2015
Apr 06, 2015
The only concern is the showers, there is a sign stating please wait for the hot water we are doing our part on going green. How is waiting 10 minutes for the water to get warm going green?

CAMPGROUND RESPONSE / COMMENTS:

yes we strive to be green we now have a tankless water heater it takes a couple minutes for the water to traval to the main womens room
Apr 05, 2015
Sites too small Great location
Apr 05, 2015
Not kid friendly.
Apr 04, 2015
People and facilities were great, only small issue was space. Very tightly packed. But overall it was a great stay
Apr 04, 2015
Park sites are very crowded. We were assigned the worst site in the park! H3 is a pull in back out, in front of our motorhome is the side of another motorhome. Site very unlevel had to block up under back wheels. Tried to change site but they said none were available, in spite several sites beter than H3 remained empty during our stay! We left one day early forfeting on days payment. Never again!!
Apr 04, 2015
It was nice but the driveways need to be fixed and the wife doesn't work.
Apr 04, 2015
As usual, we enjoyed our stay so much. It is always fun meeting new people, dogs, cats and other critters. We especially enjoyed the young people and families who came for spring break. We have been rv ing since 1976 and have made so many wonderful memories as a family. The Lillian KOA is great for all ages...kids to old fogies like us.

CAMPGROUND RESPONSE / COMMENTS:

wonderful! we'll see soon!
Apr 04, 2015
had great time.stayed at super site.one of the best sites ever stayed at.bathrooms where clean.staff very friendly would stay again.thanks kevin

CAMPGROUND RESPONSE / COMMENTS:

so glad you enjoyed see you next time!
Apr 04, 2015
Very nice! Friendly staff and nice facilities. Convenient location and access to the Bay!

CAMPGROUND RESPONSE / COMMENTS:

thank you see you next time!
Apr 03, 2015
Our site was not very clean. We reserved a 30 AMP slot, but were given a 50 AMP. The employee provided a converter, but quickly told us that we would be charged $50 if we did not return it. We are advised to call rather than use Internet reservations.
Apr 03, 2015
Apr 03, 2015
We reserved an oversized lot. We were given a lot on the end that shouldn't have been a lot. It was very small. We couldn't open our awning all the way or it would have been in the road. Asked about another lot but was told they were reserved.

CAMPGROUND RESPONSE / COMMENTS:

very sorry to hear that our super sites were booked, we would love a chance to make it up to you
Apr 03, 2015
Great campground, wifi was slow but available, noise early am near front entrance. Over all very nice. We stayed in MotorHome. 4 nights. Pool and Hot tub relaxing, We will return again.

CAMPGROUND RESPONSE / COMMENTS:

glad you enjoyed we have upgraded our wifi see you soon!
Apr 03, 2015
Awesome! Everybody was so friendly and helpful. We extended our stay by two more nights.

CAMPGROUND RESPONSE / COMMENTS:

perfect! glad you enjoyed see you next time!
Apr 02, 2015
I was very surprised at how run-down this KOA was. The area where we were assigned (A3) was full of ruts and unlevel with no gravel or pavement. There was even a tree blocking the "pull-through". The picnic bench was child size. The sites for long-term campers and employees were poorly maintained even junky. The mens bathroom was dirty and the urinal and one of the two toilets were broken.
Apr 02, 2015
Enjoyed our stay would recommend.

CAMPGROUND RESPONSE / COMMENTS:

wonderful hope to see you real soon!
Apr 01, 2015
Quiet payed back environment. Enjoyed shore and dock area.

CAMPGROUND RESPONSE / COMMENTS:

thank you! hope to see you soon!
Mar 31, 2015
Great location, staff very friendly. There is no trash pickup by KOA staff so everyone drove to dumpster to drop off trash. Our site was near dumpster so there was constant traffic from 6am until about 10pm at night. KOA should consider trash pickup site. Sites are very close together.

CAMPGROUND RESPONSE / COMMENTS:

We are sorry due to the wildlife we can not allow trash to be leave outside. I would recommend for you a cottage with a bay view thru our 200 year old oak trees
Mar 31, 2015
Loved the pier and dolphins and laundry facilities and playground for kids

CAMPGROUND RESPONSE / COMMENTS:

so glad you enjoyed! the dolphins are amazing! see you soon!
Mar 30, 2015
Mar 30, 2015
Nice and quiet, no bright lights to shine in our camper at night. It would have been nice to have a real camp store.
Mar 30, 2015
Everyone was very friendly. The sites were a little more crowded than other KOA's we have stayed in. We chose a supersite so it didn't affect us. Bathrooms were very clean. When there was a mixup over our leaving date they gave us another for overnight, gratis. That was a real plus! An aside, Baldwin County or Lillian doesn't apparently have very good recycling. Very sad.

CAMPGROUND RESPONSE / COMMENTS:

so glad you enjoyed! while we do not have recycling pick up there are recycling bins at the park just an 1/8 of a mile from us this is on your way out which is very convenient for us :)
Mar 29, 2015
The maintence is not good. At least 3 washers were out of order and a couple of dryers. The toilets were clean tho. The area is very nice and the location is great. We stayed next to a site where the sewer really smelled, we could not open the windows on that side of the RV. We also could not sit on the door side of our camper. The staff was friendly..
Mar 29, 2015
Mar 29, 2015
Mar 29, 2015
Please fix urinal. Place to wash dishes was full of paint supplies.

CAMPGROUND RESPONSE / COMMENTS:

you got it! done
Mar 29, 2015
The staff was good. The showers were excellent. The tent sites need more work.

CAMPGROUND RESPONSE / COMMENTS:

so glad you like us! we are looking in to upgrading the tent sites
Mar 29, 2015
Our stay was great. We got a site at the last minute next time I will call ahead of time to get a better site. Ours was near the busy highway and the restaurant.

CAMPGROUND RESPONSE / COMMENTS:

glad you enjoyed your stay, chubby pizza is yummy! see you soon!
Mar 28, 2015
Quiet, peaceful and clean. The young blonde that checked us in and out was very nice.

CAMPGROUND RESPONSE / COMMENTS:

awe thank you so much! we hope to see you soon!
Mar 27, 2015
Everything needs updating. Especially the bathrooms and showers. It was clean as could be considering the age of the property. Pool was not kept clean and not heated as advertised. Service was good and the sites were roomy and convenient. Overall nice park but not in good condition.
Mar 26, 2015
The bathrooms were very nice. This KOA was not for us because if the location. It was about 20-30 minutes from everything, including the beach. The KOA store didn't have much to offer.
Mar 26, 2015
We had to cancel our trip two days before we were set to arrive due to our RV rental issues- I attempted to give notice to get a partial refund and I was never contacted back and was charged the full cost for a trip we never made - we were looking forward to trying koa - this was our first trip as a member- not off to a good start

CAMPGROUND RESPONSE / COMMENTS:

We are happy to give a refund and would like a chance to resolve this.
Mar 25, 2015
Wonderful stay. Staff helpful and polite. Looking forward to staying there this fall.

CAMPGROUND RESPONSE / COMMENTS:

glad you enjoyed!see you then!
Mar 24, 2015
Mar 23, 2015
Quiet,pretty and friendly. Close to Pensacola Florida attractions. Sites could be larger.
Mar 23, 2015
Beautiful location. Did not put our group together as requested. Told we could use the clubhouse but then had a conflict with Kareoke schedule. Bathrooms were not really dirty but we're not tidy always had paper in the floor like no one had swept the entre three days were were there. My husband said the mens room was worse. Pool and hot tub were cloudy poll to cold hot tub not hot enough.
Mar 23, 2015
Campground is nice but your entrance and exits are hard on Motorhomes. Bottom out on front end
Mar 23, 2015
It was one of the most beautiful peaceful koas we have stayed at

CAMPGROUND RESPONSE / COMMENTS:

thank you see you next time!
Mar 22, 2015
Location on Perdido Bay, but campground beach pics were taken in a generous fashion. Sites were small and the super sites were not what I would consider super level. Campground was quiet, but not nearby any true amenities. I was a little taken aback by my greeting, which was "I hope you have a reservation, because we're full". Nice to have a mobile tech onsite, though. Office closed early, often.
Mar 22, 2015
This park could stand some basic maintenance. My wife says her bathroom was fine, however the men's was quite dirty. It just needed a deep cleaning. The urinal was out of order and one of the toilets was not bolted to the floor. The showers and floors just needed to be cleaned thoroughly and checked periodically throughout the day. The roadways in the campground need gravel.
Mar 22, 2015
Great facalities and helpful staff!

CAMPGROUND RESPONSE / COMMENTS:

thank you! see you soon!
Mar 22, 2015
The economy sites were very small. Other than that it was very clean & friendly.

CAMPGROUND RESPONSE / COMMENTS:

glad you liked us! we are working on putting in more super sites
Mar 22, 2015
Mar 21, 2015
not well maintained to many full time people living there

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