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RV Reviews

Aug 25, 2020
Check-in was smooth, escort to lead us to our site. The staff we encountered was nice/courteous. Campground was quiet, we originally booked here because of the bluegrass festival and due to covid-19 it was cancelled. We decided to camp anyway. The other sites next to ours had a concrete patio, ours didn't, not a deal breaker. Would like to know how to request online a specific spot.

CAMPGROUND RESPONSE / COMMENTS:

Our patio sites are loved by campers and very popular. We encourage you to call and reserve one.
Aug 24, 2020
We were being harassed by the security guard on Saturday night. It was not even 10pm and we were being yelled at for being loud. We sitting around the fire talking with the radio on LOW. You could not hear it over normal conversation. Every 20 mins he drove past our site saying something. If we were out of control we would own it. Not the case here not coming back!

CAMPGROUND RESPONSE / COMMENTS:

The KOA brand is committed to a family camping experience. When other camper's rights to a quiet evening are encroached upon, we are quick to respond to the complaint.
Aug 24, 2020
Thought the campground was by a lake. It's located on bluffs by the lake, but you can't even see the lake. The location is not very attractive and was over priced. We had scheduled to be there at a Bluegrass festival on site, the pricing seemed appropriate for that. With the pandemic, the festival was cancelled, but the pricing was not adjusted down. I feel it should have been half what we paid.

CAMPGROUND RESPONSE / COMMENTS:

The Bluegrass Festival is always a popular event at Russell Springs KOA. With the its cancellation, customers were charged our regular weekend rate not the special event rate.
Aug 22, 2020
Aug 19, 2020
I was very impressed with the campsites with concrete pads beside the rv. Nice tables, chairs, fire pit and even a great barbecue grill. Quiet and easy access.
Aug 18, 2020
Aug 18, 2020
Our site needed mowed,the cable was not very good as it continued to go out,permanent sites were not kept up,one permanent site had an old refrigerator laying out upside down. People we were with were put far away from us,in between a group together and had people walking in their sites all weekend. We felt the park was not kept up very well.
Aug 17, 2020
It was nice being shown to our site. Very nice facility. Spots a bit close together.
Aug 17, 2020
Not at all what I expected. Permanent sites are a eye sore
Aug 14, 2020
Nice secluded and quiet place to camp.
Aug 11, 2020
Aug 11, 2020
park was nice but mostly shut down due to Corona virus. Hard to give a review at this time, but would stay there again. Easy access to Lake Cumberland

CAMPGROUND RESPONSE / COMMENTS:

We are glad you enjoyed your stay with us at Russell Springs KOA. Our store is open with curb side service and delivery and is only mile from the lake ramp.
Aug 08, 2020
Real Good Stay!
Aug 08, 2020
Aug 04, 2020
Extremely friendly staff. When my son didn't come down with the car we were stuck with no way to get to the marina for our rental. The staff dropped us off and picked us up. Saved our trip!

CAMPGROUND RESPONSE / COMMENTS:

We are so glad you got to enjoy beautiful Lake Cumberland. Hope to see you again.
Aug 01, 2020
Loved the campground site was nice more shade would have been nice
Jul 29, 2020
Very quiet and peaceful. The pull through full hook up sites with the patio chairs and grill was really nice. Plenty of room, staff was very helpful and an overall great experience.
Jul 27, 2020
Was quiet and comfortable
Jul 24, 2020
Wonderful people, great place near water.

CAMPGROUND RESPONSE / COMMENTS:

Russell Springs KOA is the only KOA campground on beautiful Lake Cumberland. Being close to two launch ramps makes us your perfect camping get a way for enjoying the lake.
Jul 23, 2020
Nice Park. Really like Covid restrictions.. these folks take it seriously. Very nice pool... good spots on lower levels.. other areas a bit tight... skiinny roads but passable... all good.. we'll be back !
Jul 22, 2020
Everything was good. The staff was friendly, professional and go out of their way to get you what you need. I was a bit anxious about going out in public. I felt campground was safest. Your KOA takes all the precautions and enforces all safety measures. Of any business I have had to enter this KOA was by far the most noticeable about their safety measures fighting this virus. Kudos! Coming back!

CAMPGROUND RESPONSE / COMMENTS:

Russell Springs KOA takes the health and safety of our campers very serious and with the pandemic, more precautions are needed. We hope you come and visit us again.
Jul 20, 2020
Very peaceful place everything was nice and clean
Jul 20, 2020
This is our second visit. Check in is always quick, efficient & very welcoming. Staff is a pleasure. During Covid-19 their procedures were well conveyed to their campers & their check-in brochure gave you all the information you needed in one place. We will be back. Thank you! �

CAMPGROUND RESPONSE / COMMENTS:

The pandemic has changed the ways to do some things and we always want to convey the necessary information to our camping guest. Hope to see you for a third visit.
Jul 19, 2020
I was very impressed with the staff arriving soon after campers left to disinfect chairs and tables. The pool was very clean and it was easy to distance.
Jul 15, 2020
Great family place. Nice pool and friendly staff.
Jul 13, 2020
Jul 13, 2020
They do not do military discounts. I gave 3 stars because they were full and accommodated us. Place is clean but old. Sites are very small. They are overlooking the lake but only in the fall and winter, if tall you can get a glimpse of the lake. There is construction material in empty sites towards the back of the campground near the "overlook". Lake only good for boaters, no beach.
Jul 12, 2020
New campers and everyone made us feel right at home...

CAMPGROUND RESPONSE / COMMENTS:

Welcome to the camping family. It is a great way to find rest and relaxation surrounded by nature.
Jul 11, 2020
Jul 08, 2020
Weak internet signal. Cable did not work very well.
Jul 06, 2020
Jul 01, 2020
Campground very clean and well kept. Very friendly and helpful staff. Will be back!
Jul 01, 2020
Jul 01, 2020
Horrible. Paid for 4 nights, over the phone, only stayed for 1. Need I say more?

CAMPGROUND RESPONSE / COMMENTS:

I'm sorry you were unhappy with your stay with us. When a reservation is made, only a deposit for the first night is required to hold the site.
Jun 29, 2020
The staff are great. Place is nice. Cable and WiFi sketchy. Needs a little sprucing up.
Jun 29, 2020
Nice stay for us!

CAMPGROUND RESPONSE / COMMENTS:

We are so glad you enjoyed your stay with us. You were blessed with great weather.
Jun 29, 2020
The water was off on Friday for a quick repair they said that took two hours. Then Friday evening it was off again without notification. I called the desk and overheard the lady talking to someone and he stated, yes it is off again, I am trying to get it fixed. Very unprofessional! Other than that it is a decent campground.

CAMPGROUND RESPONSE / COMMENTS:

We are so sorry you experienced water interruptions during your stay with us. Occasionally during a season water spigots break down in the ground and it takes time to ensure they are fixed and the repair holds.
Jun 22, 2020
We stayed over a long weekend for boating on Lake Cumberland.

CAMPGROUND RESPONSE / COMMENTS:

Boating on Lake Cumberland is a wonderful activities with 1,200 miles of shoreline. Hope you visit us again.
Jun 17, 2020
Nice clean campground. Very nice people running campground. Campsites need to be further apart than where we were. We felt like we were sitting on each other
Jun 16, 2020
Very clean. Wifi needs improvement in the lower lot. Would like to see less permanent campers allowing for more available sites to weekend campers.
Jun 16, 2020
Owners very nice. They checked with us daily to see if we needed anything. Sites were nice and clean. Will stay again.

CAMPGROUND RESPONSE / COMMENTS:

We are so glad you enjoyed your stay with us at Russell Springs KOA. We hope to see you again.
Jun 15, 2020
Friendly and clean
Jun 15, 2020
Great host service! Can’t wait for back to norm -post Covid 19 restrictions you be over

CAMPGROUND RESPONSE / COMMENTS:

All of us are ready for post COVID normal. Please come back to see us.
Jun 13, 2020
Workers were very helpful and nice. Enjoyed our stay.

CAMPGROUND RESPONSE / COMMENTS:

We are glad we could help you during your stay. Looking forward to seeing you again.
Jun 11, 2020
Everyone very nice!

CAMPGROUND RESPONSE / COMMENTS:

We try to treat you as we would like to be treated. Glad you enjoyed your stay.
Jun 09, 2020
Jun 08, 2020
All was good nice site wish water �� had been closer but it was a great stay

CAMPGROUND RESPONSE / COMMENTS:

Glad you stayed with us and I thought your little camper was cute as a button.
Jun 02, 2020
We stayed three nights while visiting friends in the area. We were completely satisfied with our pull-thru lot and your family friendly, well kept up Campground.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us at Russell Springs KOA Journey.
Jun 02, 2020
We had a wonderful time at the campground. Owners and staff were amazing and extremely helpful. It would have been even better if COVID-19 hadn’t forced a shut down of all the amenities. Still a great time and very relaxing.

CAMPGROUND RESPONSE / COMMENTS:

We are really looking forward to being post COVID and thing can return to normal. I'm glad you had a great time during your stay with us.
May 27, 2020
Fire pits are way to close to camper spots on sites, booked and was told we have a premiere spot and received a basic gravel spot with a unuseable fire pit.

CAMPGROUND RESPONSE / COMMENTS:

We are sorry that your site did not meet your expectations. We offer Patio Sites that would be great for your size rig. Please give us another try to earn your business.
Apr 30, 2024
This KOA is visually appealing. The staff is polite and professional. This particular location may be a network deadzone. So, come prepared for service outages. With that being said, this location has endless potential for a fun vacation with the family.
- Chad on Google
Apr 10, 2024
Located on the high banks of lake Cumberland the campground is quiet and reasonably priced. Spots were easy to get in and out of and utilities worked fine for the whole stay. Staff were friendly and facilities were nice.
- Sarah Hartman on Google
Mar 29, 2024
We have been visiting this KOA for about 25 years and we still love it!! Definitely recommend!
- lisa patrick on Google