Very disappointed with our stay here. For the amount of money we payed for the Chateau, the facilities were not kept hospitable. The fridge was not cold upon arrival and took hours to bring to temp which cost us a lot of food, the bbq didn't work, shower was terrible. The staff did the minimum to keep these facilities maintained. Very unsatisfied and will not be suggesting this location to anyone
CAMPGROUND RESPONSE / COMMENTS:
Sorry for your troubles. Refrigerator was checked immediately & temp turned down with free ice for interim. BBQ worked fine, it's just finicky. We filled propane tank & helped you light it both days. Chicken was replaced by us for free. Our professional cleaning service has very high standards.
Aug 07, 2013
We stayed in the Chalet cabin. It was excellent. It was like we never left home. We were able to stay right next to our friends who rented the other cable located right behind each other. We would definately recommened this to our friends or family again.
Jul 29, 2013
Very nice campground in the trees - except for the lodge and chalet area. We did not feel like we were camping as our outside area was paved with little tree coverage and right next to a house. And the fire put was very small. The lodge itself was very comfortable for family of 6. The tent and rv sites looked nice. Staff was very friendly and helpful.
Jul 20, 2013
Jun 08, 2013
The pool was to open a certain day, it was pushed back and then not open until 430 that day and was cold. The store was not open when it was posted to be open. There are no other activities for kids at the koa. We rented a cabin and paid a lot of money each night only to be told we had to do cleaning before we left. I was highly disappointed and we will not be back to this koa.
Sep 04, 2012
Aug 26, 2012
We had mice! We told mngment and they gave us 3 boxes of deacon to put out. They ate ALL the deacon...mngment said they would call the exterminator....we asked again for help...not sleeping and constantly washing everything because of mice droppings....on our 4th night they gave us 3 decon and 2 traps....we refused to do any more...they apologized and said they would get rid of them when we left.
Aug 20, 2012
It was great. Few suggestions (i) water was leaking from the shower. (2) the fridge was very energy inefficient (old).
Aug 13, 2012
The air conditioner broke and nothing was done about it, I talk to the office three times and still nothing. This KOA has very bad customer service.
Aug 10, 2012
We rented the lodge for 6 people. I just don't know why they charged us extra for 2 kids when there was only 6 of us. Pool was a little small, but we had a great time.
Aug 08, 2012
The Chalet/cabin was amazing! Location was great - not in all the chaos of Tahoe traffic, but close enough to the lake and all the fun. Owners where very attentive to campers. Really clean and well stocked cabin. Pool, although small, was warm and great for the days we didn't go to the lake. I would stay again - absolutely!!!
Jul 28, 2012
Nancy and staff were very nice and accomodating. The cabin was very nice. We enjoyed our stay very much. Thank you KOA
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