Benbow KOA

Open All Year

Reserve: 800-562-7518

Info: 707-923-2777

Email

7000 Benbow Dr

Garberville, CA 95542

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Camper Rating 4 out of 5

Based on 1000 Reviews

Cabin Reviews

Jun 15, 2016
I was pleasantly surprised how the cabins were presented. They extremely clean and accommodating. Everything looked new and all of the amenities were very nice. The campground store was very well stocked. I would recommend this KOA sight to al, of my friends and relatives. I will return again soon.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for letting us know how much you enjoyed your stay. We look forward to your next visit.
Jun 07, 2016
wonderful!! however our internet requests were not met. Even though we called ahead twice to confirm our 2 extra tents. Just remember festival time they are very strick!!!
Jun 07, 2016
Jun 02, 2016
Our deluxe cabin was very clean and spacious we now wish we had stayed more than one night. The campgrounds were amazing and very quiet. We will definitely return in the future thanks so much for starting our vacation on a very high note.
Jun 01, 2016
May 29, 2016
Accommodations were great. Bathroom wasn't clean and service not as friendly as the others we stayed at.
May 23, 2016
Fairly new cabin on the river. The staff were friendly and helpful. We enjoyed our stay at this KOA cabin.
May 16, 2016
Wonderful stay! Great staff and clean cabin!
May 09, 2016
We had a quick family get-away for Mother's Day weekend. We enjoyed golfing, the pool and hot tub, basketball, collecting rocks by the river, and viewing wildlife. The cabin was a little tighter than expected (i.e. bumping shoulders on sink when using toilet), but it met our needs. It was well-stocked and clean, and we were able to check in early.
May 05, 2016
Super friendly and helpful staff. The cabin was comfortable and clean. Will definitely be staying here again in the future.
May 02, 2016
Everyone was friendly and helpful! I love the fact we were able to golf too!
May 02, 2016
Beautiful site, lots of fun activities. Bedding and towels were very good, but floors and kitchen items were not very clean.
May 02, 2016
Very nice accommodations. We stayed in one of their cabins and it was quite comfortable . And the staff was very helpful. I would stay there again...
May 02, 2016
Every one was welcoming when we arrived and the ground staff always had a smile on their face. The cabin was clean and well-stocked. We wish we could have stayed longer, but we know we'll be back!

CAMPGROUND RESPONSE / COMMENTS:

We are so glad you enjoyed your stay. We hope to see you again soon.
Apr 09, 2016
Clean, spacious cabins and a fun community fire pit.
Apr 04, 2016
Our cabin was what was promised and was clean, well-equipped, and comfortable.
Apr 03, 2016
Our first ever KOA stay! Went during the week (Tu-Sa) so we heard a little more maint related noise than on a weekend... but not unexpected. Looking forward to future KOA stay!!
Apr 03, 2016
The small bunk bed room had a severe smell of sewage coming from the wash machine hook ups. The kids slept on the floor in the living room because the odor was overwhelming!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to bring this to our attention. I'm sorry your family experienced a foul odor. After receiving your complaint our maintenance crew investigated but were unable to detect anything. It is our goal to provide a great experience for every guest so please be sure to bring th
Mar 31, 2016
Exceptionally friendly and accommodating staff. I cannot emphasize strongly enough how helpful and friendly they were!! Arriving 1.5 hours early with 5 children in tow, they made sure everything was seamless. PERFECTLY clean cabin and grounds! Best by far out of the 7 KOA's we've stayed at across the country!!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the wonderful comments. We are very happy you enjoyed your stay.
Mar 13, 2016
It's a great place to stay,everyone is so curtious and the grounds are maintained beautiful.😊👍🏻
Dec 28, 2015
Loved our cabin and found all the staff people to be most helpful and friendly. Thank you for that.
Nov 30, 2015
everything was great except the lady that is the in charge what a b###h
Oct 26, 2015
We stayed in the deluxe cabin 38. It was good.Have to say though, dont call a double bed a queen.The eating utensils were bad,had to rewash everything and some had stuff caked on them that wouldnt come off.But all in all it didnt take away from our trip. Great location if the River was full, maybe next year

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to give your feedback. I apologize for the silverware. I spoke to our housekeeping staff and reminded them to inspect the utensils closely after they are removed from the dishwasher. We hope you do return next year.
Oct 26, 2015
A manager yelled at my girl friend in front of our 14 month old daughter for leaving some trash, a mug, and some children's toys on the porch and on the lawn and refused to let us extend our stay a few extra days while work was being done on our house. We had no place to go and she was told she had 15 minutes to leave. I will never support the Benbow again unless we get an apology from that woman.
Sep 14, 2015
I stayed in cottage 38. This place exceeded my expectations in every way! Everything from booking my reservations to finding the place to the cabin was really nice and clean, fantastic site and store!! I highly recommend staying here to everyone and I've already told my friends and family all about it. I hope to come back again! Thank you for everything, Wendy from Napa, CA !!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your praise. We are very happy to hear you enjoyed your stay and hope you return soon.
Sep 13, 2015
It was great. The bed was comfortable, it was nice to have the plates and utensils in the kitchen, and the back porch with the BBQ was a real plus. I sat there every morning having coffee and looking at the trees.
Aug 31, 2015
Amenities all good and staff helpful but disappointing that there were no walk or run trails directly from the site.
Aug 28, 2015
Beautiful site, friendly staff, pool & playground areas much appreciated, loft in largest cabins are pretty tight. Thank you
Aug 23, 2015
Aug 19, 2015
Reserved cabin 56 days in advance for my birthday .but when we arrived the pool and hot tub was closed for 2 days. They should have mentioned it to us beforehand. .cabin was plagued with flies. Took 45 minutes just to get a drink at the lounge @ the Inn...request for a specific cabin was never issued like mentioned during reservation. Left after first night!!!! What an epic fair on there end...!

CAMPGROUND RESPONSE / COMMENTS:

I am so sorry the pool was closed for an emergency repair during your stay, and that your birthday getaway didn't meet your expectations. I hope you will give us the opportunity to provide you with a better experience in the near future.
Aug 18, 2015
Aug 18, 2015
Aug 15, 2015
The cabin needs to be stocked better enjoyed the pool
Aug 10, 2015
The service was great but the room wasn't that clean
Aug 09, 2015
Great cabin! Friendly staff and modern conveniences. The curtain rod on patio door and one living room window are bent but other than that it was great. Look forward to coming back soon.
Aug 04, 2015
I had a great stay during the reggae on the river weekend. I was however deeply disappointed in the management decision to not allow a local woman who had been evacuated out of her home due to the wildfires. The woman ran an animal board and train business and had too many dogs than the camoground allows. I felt the lack of compassion for this local family was disgusting. Have some heart benbow.
Jul 31, 2015
This is our second year in one of the cabins. We will be back again. Good bed, wonderful and helpful staff. The manager Lisa is outstanding. Looking forward to our next stay there.
Jul 28, 2015
Nice cabins but housekeeping needs work.
Jul 27, 2015
Great Stay. Great Staff. Wish you had BBQ and Fire pits at all Tent sites. Overall a Wonderful time spent with the most accommodating Staff. Cheers Keep it up. We had 8 sites and a Cabin.

CAMPGROUND RESPONSE / COMMENTS:

It was a pleasure having your group here. We are in the process of getting approval for our plans to upgrade the sites. The upgrades include fire pits at each site. We hope to see you again in the near future.
Jul 23, 2015
Great staff, great location, great campground!
Jul 22, 2015
The staff was not nice or accommodating, they seemed to be annoyed with everyone. The pool and golfing was great. Also, to charge extra for rooms or sites over two people is not reasonable. Most families have more than two people. Our family has five and most have three or four. We will be back because it is close to home but I hope you will take these comments into consideration.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for providing your feedback. We will review our price structure & consider your suggestions. I apologize if our staff seemed stressed. Our systems went down unexpectedly during your visit, but this does not excuse this type of reaction. I will certainly discuss this with our staff.
Jul 21, 2015
Cabin wasn't available at check-in time of 3pm; however Manager was very pleasant and accommodating! Futon isn't recommend for an adult unless you prefer a very hard mattress, so I advise this for use with children.
Jul 17, 2015
It was very enjoyable. We enjoyed our cabin and appreciated the propane grill and all that was there for our use. The beds were comfortable. Bathrooms and shower were great. Enjoyed the whole experience.
Jul 15, 2015
The cabin was dirty, the campground was poorly cares for. The description in the koa book was false. This is not a place I will be staying, and it was ridiculously expensive. The "cabin" was a trailer, not a cabin.

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for providing your feedback, and we apologize that your expectations were not met. My name is Lisa, I am the GM here at the KOA. If you don't mind taking the time to contact me directly, I would love to hear more details about your experience. I can be reached at 707-923-2777.
Jul 14, 2015
Jul 14, 2015
The staff was great. The pool and sprinkler park were perfect for the kids. We did enjoy our stay, but the deluxe cabin unit we stayed in smelled of smoke from previous visitors. It never quite went away throughout our stay. I recommend no smoking units to avoid the problem in the future.
Jul 13, 2015
The cabin was clean and nice. If you plan to cook, I would recommend bringing your own pots and pans as there aren't many. Also bring garbage bags, as they only give you tiny waste basket bags. A lot of the river has dried up, so take that into consideration. Its a nice, clean campground, but its very busy and if your looking for a place to relax, this is probably not the place. I would suggest th
Jul 13, 2015
Very nice cabins. Staff that did activities with the kids were very pleasant. The only negative was the person at the desk when I checked out. She looked possibly like a manger and was a bit on the not so friendly side.
Jul 01, 2015
We had a great experience. The only complaint we have is that the cabin kitchens are not stocked with things like serving bowls, utensils, or big pots. So if you plan on needing these things, bring them from home

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your suggestion. A few larger serving pieces would be a nice addition, we will look into purchasing them.
Jun 30, 2015
Our second time staying here. Staff friendly and helpful, the maintenance staff and the cabin cleaning crew drive carts very fast through the property. We saw one of the girls fall out of a cart by taking a turn too fast, nearly tipping the cart too. We hope for the safety of everyone, the staff is re educated on driving through the grounds.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for bringing this to our attention. The safety of our guests and employees is very important to us. The use of carts will be addressed in our next safety meeting.
 

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