Campground Cancellation Guideline
Campground Specific Cancellation Policy
CANCELLATION REQUIREMENTS FOR ONLY OUR KOA.
PLEASE DO NOT CONFUSE THESE WITH KOA'S "GUIDLINES. If you are unable to honor your reservation please contact our office and speak to a customer service representative. We suggest to contact our office and speak to a customer service representative to cancel or change any reservation you may have. An email, text or phone message will not confirm this process.
ALL CANCELLATIONS MADE ON YOUR DAY OF ARRIVAL SHALL RESULT IN A FORFEITURE OF YOUR DEPOSIT. ALSO RESERVATIONS MADE FOR SAME DAY ARRIVAL, AND NEED TO BE CANCELLED, SHALL RESULT IN A FORFEITURE OF YOUR DEPOSIT.
RV/TENT: Please contact our office and speak to a customer service representative 7 day's prior to your arrival date. (Holiday / Special Events will require 3 week notification)
CANCELLATION FEE FOR ALL CAMPSITES:
$20.00 (non holiday / special event dates)
ALL LODGING: Please contact our office and speak to a customer service representative three (3) weeks prior to your date.
CANCELLATION FEE FOR ALL LODGING:
CABIN: $50.00 (no date exclusions)
GLAMPING TENT: $50.00 (no date exclusions)
CONESTOGA WAGON: $50.00 (no date exclusions)
DELUXE CABIN: $50.00 (no date exclusions)
TREE CABIN: $50.00 (no dates exclusions)
HOLIDAY WEEKENDS / SPECIAL EVENT WEEKS AND WEEKENDS SHALL REQUIRE A THREE WEEK (prior to your arrival date) CANCELLATION REQUEST FOR ALL RESERVATIONS. PLEASE CONTACT OUR OFFICE AND SPEAK TO A CUSTOMER SERVICE REPRESTATIVE.
IF YOU CHOOSE TO CANCEL FOR ANY HOLIDAY / SPECIAL EVENT WEEKS AND WEEKENDS, (and do not provide a 3 week notification) YOUR CANCELLATION FEE WILL BE:
RV/TENT: FORFEITURE OF YOUR DEPOSIT.
ALL LODGING: FORFEITURE OF YOUR DEPOSIT.
PLEASE PHONE OUR OFFICE FOR DETAILS ON EVENT WEEKS / WEEKENDS OR HOLIDAY'S.
National Cancellation Guideline
Cancellation Policy:
If you need to cancel your reservation, please call the campground before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.
Cancellation Deadlines:
- RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.
- Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival.
For guests booking accommodations in California, a full refund will be given for reservations canceled within 24 hours of booking, provided the arrival date is at least 72 hours after the time of booking.
Cancellation Details:
- Reservations made after these deadlines require nonrefundable deposits.
- Cancellations made after the deadlines will result in forfeiture of the full deposit.
- No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
- No refunds are given on or after the arrival date.
- Refunds will be processed using the original credit/debit card, with no exceptions.
- The cancellation policy may be amended during a Regional/National travel disruption.
- Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.