Campground Cancellation Guideline
Campground Specific Cancellation Policy
Cancellation & Deposit Policy
Daily / Weekly-1st nights stay is due upon reservation. -$10 fee to cancel at any time. -If cancelled 48 hours or less before arrival your deposit is forfeited.
Monthly-50% deposit is due upon reservation. -$10 fee to cancel at any time. -If cancelled with less than 30 days notice your deposit is forfeited. -Electric is metered. Active credit card is required and will be charged at the end of each month automatically.
Holidays-Payment in full is due upon reservation, no refund if cancelled at any time.
National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
If you need to cancel your reservation, please call 1-315-539-8848 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays & Special Events: Special deposit and/or cancellation policies may be required. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.