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Frequently Asked Questions (FAQs)– COVID-19 At Toronto West KOA, the health and safety of our guests and employees are of utmost importance. For those who have questions regarding the procedures that we at the Toronto West KOA are following during the COVID-19 pandemic, please see the most Frequently Asked Questions below for more information.
Question 1: Is the Toronto West KOA campground open?
Answer 1: At this time, the Toronto West KOA is open for RVs/trailers with self-contained washrooms and our Deluxe cabins. Based on the recent government announcements, we are preparing to open in compliance with government guidelines, and standards that will ensure the health and safety of our guests and employees. As of July 1st, we will be allowed to open for a limited number of tent sites, camping cabins and RVs/Trailers without washrooms.
Question 2: What if I am feeling ill before I come to the Toronto West KOA?
Answer 2: If you have a fever or flu-type symptoms, please stay home. If you have tested positive for COVID-19, are a presumptive case, or have been in contact with anyone who has tested positive or is a presumptive case, we request that you do not attempt to enter the Toronto West KOA campground. Please remain at your residence until you have been cleared by your local health department and/or you have finished your self-isolation of 14 days. If you are returning from travel from outside of the province of Ontario, do not plan to visit the Toronto West KOA campground for 14 days. Please remain at home.
Question 3: Will all site types be open for camping?
Answer 3: As of now, we will only be accommodating for self-contained RVs/trailers (with washrooms inside) and Deluxe cabins. As mandated by the Public Health Agency of Canada, we will be unable to open our public washroom facilities. As of July 1st, our a limited number of tent sites, RVs without washrooms inside, and camping cabins will be opened for camping.
Question 4: Do I have to sign a Code of Conduct to stay at the Toronto West KOA campground?
Answer 4: Yes. You must agree to and sign a Code of Conduct before checking in at the Toronto West KOA. We ask that you please read and agree to the entire Code of Conduct and be sure that you and your family understand it and are prepared to follow it.
Options for Signing the Code of Conduct:
- Preferred Option: Please scan and email your Code of Conduct to firstname.lastname@example.org before you arrive at the Toronto West KOA, or bring in a signed, paper copy with you when you check-in.
- Alternative Option:
If you do not have your Code of Conduct signed, we will give you a paper copy when you arrive. You will be asked to take the copy back to your vehicle, review it with your family and bring the signed document back to the store to complete your check-in. We ask that you please read the entire thing and make sure that you and your family understand it.
Question 5: What if I stay more than once during this season – do I have to sign the Code of Conduct again?
Answer 5: If you come back and stay with us again, a new Code of Conduct MUST be signed. The information in the Code of Conduct is subject to change at any time. Therefore, all returning guests will be required to read, agree to and sign the Code of Conduct.
Question 6: Will there be activities for my children to do?
Answer 6: Unfortunately, at this time, our playgrounds and recreation areas must remain closed, and to further ensure everyone's health and safety, we are not planning to host any group recreation programs. We are exploring alternative options for events and activities that can be undertaken safely and in compliance with social distancing and gathering restrictions. We are working on creating activity packages that can be picked up upon arrival for children to do individually at their campsite. There will be rewards and small prizes for children who complete activities. In the camp store, there are sets of Jenga, bocce balls, and ring toss, along with a variety of different movies, that can be borrowed to our guests. We will be cleaning and sanitizing all games and movies before and after each use.
Question 7: What will your hours of operation be once your campground can open?
Answer 7: Our office will be open:
- Sunday – 9 am-5 pm
- Monday – Thursday 8 am-5 pm
- Friday – Saturday 10 am-8 pm
Office hours may change. Please check our website for updates or call in advance.
Question 8: Can I have guests at my site?
Answer 8: No. Unfortunately, no visitors or guests are permitted. No exceptions. Until further notice, only registered campers whose names are listed on the License of Occupation will be permitted on the Toronto West KOA property.
Question 9: Will the common areas be accessible to guests at the Toronto West KOA?
Answer 9: Until further notice, the majority of the campground's common areas are NOT available. All off-limits areas are indicated with unique signage. If you are unsure whether an area is accessible or not, please contact the office for clarification. Closed/Off Limits - Indoor and Outdoor Recreation facility, Laundry Room, Camp Kitchen, Community Fire Pit, Downtown Playground/Outdoor Activities, and Mining Station. Our uptown Washrooms (including showers) will open as of July 1st, with strict cleaning protocols.
Question 10: Am I allowed to walk around the campground?
Answer 10: At all times, campers must obey social distancing rules as mandated by the Province of Ontario. Currently, you must stay 2 meters or 6 feet away from other campers. You may use walking trails if social distancing rules are followed.
Question 11: How many people am I allowed to have on my campsite?
Answer 11: Until such time as the Government of Ontario amends the number of people allowed to gather, we are limiting the number of people allowed on a campsite to only the people listed and permitted on that site. There is a maximum of 6 individuals, from the same residential address, on a campsite at all times.
Question 12: Will the pool and playgrounds be open?
Answer 12: As of July 24th, 2020, our uptown playground will be open and will be sanitized periodically throughout the day; use it at your own risk. Our downtown playground will remain closed. As of July 1st, our outdoor swimming pool will open with strict guidelines. Please read our Code of Conduct for more information.
Question 13: Will the camp store carry all products that it has in the past?
Answer 13: Our camp store will be stocked with limited essential supplies (firewood, ice and other camping necessities). Please contact our camp store to see what items we have in stock throughout your stay. We will only be accepting credit card payments at this time.