Campground Cancellation Guideline
Campground Specific Cancellation Policy
Non-Holiday/Special Event RV and Tent Sites: 7-day cancellation notice is required. Must notify KOA by 4 pm seven days before your scheduled arrival. If you cancel prior to the 7-day period, you will receive a refund of your deposit less a $20.00 cancellation fee. Cancellations within 7 days of your arrival date will result in a loss of your full deposit. Email cancellations are not valid.
Deluxe Cabins: These units require a 14-day notice prior to arrival. Must notify KOA by 4 pm 14 days before your scheduled arrival. If you cancel prior to this 14-day period, you will receive a refund of your deposit less a $20.00 cancellation fee. Cancellations within 14 days of your arrival date will result in a loss of your full deposit. Email cancellations are not valid.
Reservations made after these deadlines require nonrefundable deposits.
Holidays and Special Events:
Holidays Include Memorial Day Weekend, July 4 Week, Labor Day Weekend, Thanksgiving Week, Christmas Week/New Year's Week.
Special Event: Blue Ridge Festivals and Halloween
DURING HOLIDAYS AND SPECIAL EVENTS, THE CANCELLATION PERIOD FOR ALL SITES AND CABINS IS 14 DAYS. Any cancellations or changes to existing reservations received by 4:00 pm, 14 days prior to arrival will be refunded minus a $20 processing fee. Any cancellations or changes to existing reservations received 14 days or less prior to arrival will result in loss of full deposit.
Cancellation Policy Details:- Reservations made after the deadlines require non-refundable deposits; cancellations made after the deadlines will result in forfeiture of the full deposit.
- No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
- No refunds are given on or after the arrival date.
- Refunds will be processed using the original credit/debit card, with no exceptions.
*Reservation rates subject to change.*
National Cancellation Guideline
Cancellation Policy:
If you need to cancel your reservation, please call the campground before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.
Cancellation Deadlines:
- RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.
- Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival.
For guests booking accommodations in California, a full refund will be given for reservations canceled within 24 hours of booking, provided the arrival date is at least 72 hours after the time of booking.
Cancellation Details:
- Reservations made after these deadlines require nonrefundable deposits.
- Cancellations made after the deadlines will result in forfeiture of the full deposit.
- No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
- No refunds are given on or after the arrival date.
- Refunds will be processed using the original credit/debit card, with no exceptions.
- The cancellation policy may be amended during a Regional/National travel disruption.
- Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.