Temecula KOA at Vail Lake Campground Reservations

Campground Cancellation Guideline

Campground Specific Cancellation Policy

If you need to cancel your reservation, you must call the campground before the deadlines listed below to receive your deposit refund, minus a $20 cancellation fee.  Not calling to cancel/no show will result in forfeiture of the entire deposit.

RV & Tent Sites: 7 days cancellation notice is required. Cancellations within 7 days of arrival will result in full forfeiture of the deposit. Please notify us by 4 p.m., 7 days before your scheduled arrival. **Holiday and special events require a 2 weeks cancellation notice. See Holidays and Special events for more details. 

Cabins & Glamping Tents: 14 days cancellation notice is required. Cancellations within 14 days prior to arrival will result in full forfeiture of the full stay deposit. Smoking is not permitted in accommodation.

Effective July 1, 2024, pursuant to new California law, guests booking a stay in lodging in California may cancel a reservation without penalty up to 24 hours after the reservation is confirmed and receive a full refund. This is regardless of the cancellation policy that otherwise applies to the reservation. The law only applies to reservations that were confirmed at least 72 hours before check-in

** Holiday and Special Events: We require a Full Stay deposit for all Holiday and Special Event weekends. If you need to cancel your reservation for a holiday weekend, you must call and do so 14 days prior to your arrival date to receive a refund of your deposit minus a $20 cancellation fee. Cancellations within the 14 day period will result in the forfeiture of your deposit. 

Holidays and Special Events include the following:

New Year's Eve (2-night min)

Martin Luther King Weekend (3-night min)

President's Day Weekend (3-night min)

Easter Weekend (2-night min)

Memorial Weekend (3-night min)

4th of July Weekend (3-night min)

Labor Day Weekend (3-night min)

Halloween Weekends (6 weekends beginning with September 20 thru the last weekend in October) (2-night min)

Thanksgiving (3-night min)

Holidays in the Park - All December Weekends (2-night min)

National Cancellation Guideline

Cancellation Policy:

If you need to cancel your reservation, please call the campground before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.

Cancellation Deadlines:

  • RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.
  • Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival.

For guests booking accommodations in California, a full refund will be given for reservations canceled within 24 hours of booking, provided the arrival date is at least 72 hours after the time of booking.

Cancellation Details:

  • Reservations made after these deadlines require nonrefundable deposits.
  • Cancellations made after the deadlines will result in forfeiture of the full deposit.
  • No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
  • No refunds are given on or after the arrival date.
  • Refunds will be processed using the original credit/debit card, with no exceptions.
  • The cancellation policy may be amended during a Regional/National travel disruption.
  • Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.