Campground Cancellation Guideline
Campground Specific Cancellation Policy
Deluxe Cabins are NON-REFUNDABLE at anytime during the season.Basic cabins are refundable up to 30 days prior to your stay with a $25.00 cancellation fee. If you are cancelling within the 30 day window it is non refundable. HOLIDAYS: payment is required for entire stay for all sites and lodging before arrival. There is a three (3) night minimum on Memorial Day, July 4th, Labor Day and Columbus Day weekends. NO REFUNDS are available for any reservations on Holiday Weekends, Special Events and Groups.National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
If you need to cancel your reservation, please call 1-207-474-2858 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays & Special Events: Special deposit and/or cancellation policies may be required. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.