Campground Cancellation Guideline
Campground Specific Cancellation Policy
RVS & Tents - We require at least 48 hrs notice for changes OR cancellations to any reservation. Outside of the 48 hr window, your deposit will be refunded (minus a $10 cancellation fee).
If you cancel your reservation after the 48 hr window has passed, your full deposit will be forfeited.
Any changes to your reservation require 48 hrs notice. We do not refund for early check outs.
Camping Cabins - There is a 7 day cancellation policy. If you cancel inside of 7 days, you forfeit your deposit.
Please call us directly for cancellations at 650-879-7302 or email [email protected]. Leave a message as we experience high call volume. Messages are time stamped. However, it is your responsibility to verify that you have received the cancellation confirmation. If you do not receive the confirmation, please let us know. Voicemails and emails do not guarantee cancellation. Thank you.
National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
If you need to cancel your reservation, please call 1-800-562-9867 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays & Special Events: Special deposit and/or cancellation policies may be required. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.