Campground Cancellation Guideline
Campground Specific Cancellation Policy
PLEASE READ NEW FOR 2024
HOLIDAY CANCELLATIONS
SFN Petaluma KOA holds a 30 day cancellation policy on all Holidays. A holiday is defined as any stay with a minimum night requirement or is listed on a standard US calendar as a holiday. Guest requesting to cancel for a holiday more then 30 days prior to arrival will be charges a standard $20 cancellation, requests less then 30 days will result in forfeiture of deposit.
NON-HOLIDAY CANCELATIONS
RV & Tent: Cancel 7 day or more ahead of your check in date during non holidays or special events and you will be charged a $20 cancellation fee with the balance of your deposit refunded.
Cabins/Lodges: Cancel 14 days or more ahead of your check in date during non holidays or special events and you will be charged a $20 cancellation fee with the balance of your deposit refunded.
Groups: Both full group and individual group member cancelations made 30 days or more in advance of arrival will result in a $20 cancelation fee with the balance of your deposit refunded.
All Sites: If you cancel outside the designated cancellation time for your site you will forfeit the deposit amount.
National Cancellation Guideline
Cancellation Policy:
If you need to cancel your reservation, please call the campground before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.
Cancellation Deadlines:
- RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.
- Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival.
For guests booking accommodations in California, a full refund will be given for reservations canceled within 24 hours of booking, provided the arrival date is at least 72 hours after the time of booking.
Cancellation Details:
- Reservations made after these deadlines require nonrefundable deposits.
- Cancellations made after the deadlines will result in forfeiture of the full deposit.
- No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
- No refunds are given on or after the arrival date.
- Refunds will be processed using the original credit/debit card, with no exceptions.
- The cancellation policy may be amended during a Regional/National travel disruption.
- Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.