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Campground Reviews

Aug 02, 2022
Very nice, well kept up campground! Everyone super friendly. Nice spots with numerous things for kids as well as adults to do!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for choosing us for your stay! We're glad you had a pleasant stay! Happy camping!
Aug 01, 2022
Aug 01, 2022
Aug 01, 2022
Aug 01, 2022
Aug 01, 2022
Friendly people. Very clean.

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for your feedback! We are thrilled to hear you had a great experience here. Hope to see you again soon! Happy camping!
Aug 01, 2022
Staff was very helpful. Had a water main break and they promptly notified us

CAMPGROUND RESPONSE / COMMENTS:

We're happy you enjoyed your stay with us. Unfortunatley we have no control over main water lines to the park but we try to keep our guest updated and accommodated to the best of our abilities. Happy trails!
Aug 01, 2022
Great tenting site, loved all of the amenities, great playground and games area.

CAMPGROUND RESPONSE / COMMENTS:

We're happy you enjoyed your stay with us! Happy camping!!
Aug 01, 2022
Low water pressure. No cable. Staff was nice.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your feedback. Our cable was down due to the weather and flooding in our surrounding counties but it is fixed now. We are continuing our work with getting our water pressure issues worked out. We hope to see you soon! Happy trails!
Aug 01, 2022
I always enjoy Renfro valley koa. However, I was really disappointed that there were no activities planned for the kids. My kids really look forward to the planned activities. But the campground was clean and the weather was nice. I liked that you have to have a code to get into the bathroom. That makes me feel safer when I am in the bathroom or when my children are using the bathroom.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your feedback! Our activities unfortunately have had to take a cut due to short staffing this season. We're pleased to hear you feel safer with our coded restrooms as everyone should have fun and be safe while camping! Hope to see you soon! Happy camping!
Aug 01, 2022
Got there at one 1:00 PM all paperwork stated 12:00.Was charged fifteen dollars for being early. The cabin was ready so they let us go to the cabin early. Never been charged for that before? not sure what the early fee was fore. we looked at the folder in the cabin and the check in time was hard to read had been crossed out an written over with a time that the check in clerk couldn't read it .

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the feedback! We was using our last season maps until our new ones was finished. Our accommodation check in times changed this year due to making sure our staff have the proper time needed to clean and prep for arrivals. All our sites are charged early/late fees when they apply.
Jul 31, 2022
The water pressure was extremely low - could hardly get a shower. The sites themselves were OK - they need to do some repair and add more gravel. Pool was nice and clean. Bathrooms were clean. Store was closed early and there was no way to get firewood or ice. Would be nice if they allowed an honor system for that kind of thing.
Jul 31, 2022
Jul 31, 2022
Michael and Stefanie were fantastic, as were the rest of the staff.

CAMPGROUND RESPONSE / COMMENTS:

We're happy our staff was helpful for your stay! We're always eager to help and make it the best stay possible! Happy trails!
Jul 30, 2022
Rented the Deluxe Cabin for two nights. We were doing a lot of traveling so we missed both the office and the big balloon jumping area for the kids. I wish those had been open slightly later. The cabin itself was really cool, we really enjoyed it. The bed was a little firm but otherwise it was a great experience. Free (short course) of mini golf, a relaxing pool, plus a bunch of other kids games!
Jul 29, 2022
Jul 29, 2022
Very friendly & accommodating
Jul 28, 2022
Jul 28, 2022
It was very nice and clean…. The only negative, is the power was out because of a storm (no fault of theirs) and our neighbor starts up his generator at 7:45 AM. I don’t think that should have been allowed until after 9:00

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for your feedback! We are glad you had a positive stay. Yes we took care of the generator as quickly as possible as we know how much of a nuisance they can be at early hours. Hope to see you again soon! Happy camping!
Jul 28, 2022
Brought granddaughters (5&2) for a 2 night stay for their bdays. Wonderful time. Lots to do.

CAMPGROUND RESPONSE / COMMENTS:

We're glad they had a great time with us! We hope to see you again soon! Happy camping!!
Jul 28, 2022
We arrived late to the site, but were glad to see that the office had left us an envelope with keys and a map. We stayed in the teepee, which was not only a unique stay but also a great relief to not have to set up camp in the dark. The facilities were clean and staff were very friendly. I wish we had more time, but we will stay again soon!

CAMPGROUND RESPONSE / COMMENTS:

We're happy you enjoyed our TeePee! It is not the everyday camp experience! We hope to see you again soon! Happy camping!
Jul 27, 2022
Only stayed one night as heading home from a long trip but we were very impressed! The park was very well kept and our pull thru site was great. Wish it had bit if rained in us so we could have walked around and explored some. The staff was absolutely some of the nicest people we have found. They were extremely helpful and even guided us to our site. We will return here and stay longer soon.
Jul 27, 2022
Micheal was awesome! Helped us get settled and answered all of our questions. He even ordered and delivered pizza to us! Big bonus after traveling all day.
Jul 27, 2022
Jul 27, 2022
It’s a clean campground and quite a few things for kids to do there, but it is located in somewhat isolated area. No place to go eat and Mt. Vernon is not a cute little town like we’ve found in other areas.
Jul 26, 2022
Jul 26, 2022
We loved the location at space 3 but the cable did not work. Earlier last week we were is space 50 and made ne friends but the 30 amp pedestal kept blowing breaker. We found another breaker and it was OK then.
Jul 26, 2022
We had a wonderful time. Jack went above and beyond to make our stay even better. Jack was friendly, answered any questions we had, and just an awesome people to meet. Our only only wish is that we would have had longer than just the weekend! We will definitely be back!

CAMPGROUND RESPONSE / COMMENTS:

We're glad to hear Jack and the staff took care of any needs you had! We can't wait to see you again soon! Happy camping!
Jul 26, 2022
I really enjoyed our stay at the Refro Valley KOA. I felt a sense of security because of the constant sighting of people that run the operation. The staff was friendly and very interactive. The grounds, pool and restrooms were very clean.

CAMPGROUND RESPONSE / COMMENTS:

We appreciate your feedback! We're happy to hear you had a pleasant stay with us! Hope to see you again soon! Happy trails!
Jul 26, 2022
Overall this is a great park. Very friendly staff. Great things to do. The extremely low water pressure and the cable TV problems were the only disappointments. We took our grandchildren and they are ready to go back anytime!!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for those obersevations! We are working on the water issues, and the cable is fixed now! Hope to see you again soon! Happy trails!
Jul 26, 2022
Very nice campground. It was very well set up and had plenty of activities for our two grand kids that were with us. Will definitely stay here again.

CAMPGROUND RESPONSE / COMMENTS:

We're happy to hear that everyone had a great stay! We're looking forward to your next stay!! Happy camping!!
Jul 25, 2022
Seemed like a nice place upon entering. However I paid for the most expensive option expecting a 50amp shaded site however I was never told it’s a shared site and with nothing else available. I left. The check in lady Lisa was nice enough I just didn’t want an argument and I knew she had nothing else. I had never heard of a buddy site. Lesson learned
Jul 25, 2022
The only problem we had at Renfro was leveling our motor home because of the sloping terrain. What we liked- the tree shaded spot, good amenities for the kids and the central location to explore destinations within 1- 1 1/2 hours. I have always found KOA staff to be friendly and accommodating.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the feedback! We are continuing our much need upgrades to the sites and the park to make it more level and more accommodating to our customers. We hope on the next stay you enjoy it just as much! Happy camping!
Jul 25, 2022
We had an amazing time this past weekend. We are trying to figure out when we can come back.

CAMPGROUND RESPONSE / COMMENTS:

We're glad you enjoyed your stay! We're counting down the days until your next stay! Happy camping!
Jul 25, 2022
Great site! Loved the pool and fire pit. Everyone was friendly and helpful! This was our first time camping. Jack made us feel welcome and helped out with setup questions.

CAMPGROUND RESPONSE / COMMENTS:

We're happy you chose us for your first camping adventure! We hope to see you for many more adventures! Happy exploring!
Jul 25, 2022
The campground was very nice and staff very friendly! KOA cowboy was by far the friendliest and very helpful letting us know about the activities and things going on in the campground! Lots of things for kids and adults… Will be back for sure!

CAMPGROUND RESPONSE / COMMENTS:

We're pleased to hear you had a great stay and enjoyed our activites! We will see you on your next adventure! Happy travels!
Jul 25, 2022
Facilities top notch, and great activities for the kids. Slight issue with cleaning of our cabin, but was brought to attention of staff.

CAMPGROUND RESPONSE / COMMENTS:

We're happy to hear the staff took care of the issue for you! We can't wait to see you again! Happy trails!!
Jul 25, 2022
We absolutely loved the campground. Lesa was very nice and helpful.

CAMPGROUND RESPONSE / COMMENTS:

We're pleased our staff and park was accommodating for you! We hope to see you again soon! Happy camping!
Jul 25, 2022
We had a great time. Great campground, great staff. Lots to do. I highly recommend.

CAMPGROUND RESPONSE / COMMENTS:

We're pleased to hear you had a great stay! Hope to see you again soon! Happy adventuring!!
Jul 25, 2022
Staff super friendly and helpful!!

CAMPGROUND RESPONSE / COMMENTS:

We're pleased our staff was able to make your stay great! Happy adventures!
Jul 25, 2022
First time we’ve ever stayed at a KOA and we absolutely love it. The staff are amazing and super friendly!! the KOA is a bit more expensive then our usual campgrounds we go to but all the activities for the kids make up for it.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for choosing us for your stay! We do offer lots of ammenities for the kids as well as adults. We want everyone to have a great day at the KOA! Happy trails!
Jul 25, 2022
It was a convenient unplanned stay. Everything was clean and exceeded our expectations. The staff was friendly and helpful.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the feedback! We're pleased you had a great stay! Hope to see you again soon! Happy adventuring!
Jul 24, 2022
It was fantastic! The camp grounds were great, the bathrooms were clean, and staff was friendly! They had loads of stuff for the kids to play on; an updated playground, swim pool, bounce pad and other various things for the kids to play/climb on.

CAMPGROUND RESPONSE / COMMENTS:

We're happy you and your family had a pleasant stay with us! Come back anytime to enjoy all of our amenities and relax! Happy camping!
Jul 23, 2022
Awesome place, super friendly staff!

CAMPGROUND RESPONSE / COMMENTS:

We're glad you enjoyed your stay! We look forward to seeing you again soon! Happy camping!
Jul 22, 2022
We absolutely loved this campsite! They had so much to do for our four kiddos ages 5-13. We tent camped for 5 nights, and really enjoyed our stay. The bathrooms were pristine. “Cowboy” as my kids called him, aka Michael, was very nice and made extra fun for my kids. Stephanie in the office was very helpful. 10/10 recommend!

CAMPGROUND RESPONSE / COMMENTS:

We're glad you had a great stay with us! We will pass the compliments on to the staff for you! We hope to see you again soon! Happy camping!
Jul 21, 2022
Great Job!!! Grounds looked great. Nice small community feel. Preston was great. He helped reroute me back to grounds after a missed turn.

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for your feedback. We have all taken a wrong turn a time or two correct?! We are glad he got you back on the right route. Preston is a great manager and we are glad you were able to see that as well. We look forward to you staying here again in the future. Happy camping!
Jul 20, 2022
This campground was awesome and we will definitely stay there again!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for those kind words. We are looking forward to your next stay already! Happy camping and safe travels!
Jul 20, 2022
The staff was awesome they showed great hospitality and assist with whatever you need. A great place to visit and enjoy your time.

CAMPGROUND RESPONSE / COMMENTS:

We're glad you had a pleasant stay with us! We hope to see you again soon!! Happy camping!
Jul 19, 2022
We loved the park and all of the staff...was a beautiful location and everyone was incredibly friendly and helpful. The only improvement that I would suggest is in the cancellation policy for the campground. We had originally booked for 4 people and only had 3, but were not able to receive a refund due to the campground owner's policy being stricter than KOA's policies.

CAMPGROUND RESPONSE / COMMENTS:

We are so glad you enjoyed your stay and our staff was able to help you when needed. We very much appreciate your feedback on our policies and will be sure to address it and make necessary changes. We do hope to see you again in the future. Happy camping!
Jul 19, 2022
Overall pleasant. The staff was always helpful. The music at the pool was a little annoying since I prefer to listen to all types of music and it was solidly classic country all the time. A great place for the grandkids.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the feedback! We try to support our local area as much as we can. We look forward to seeing you again soon!
May 18, 2022
We visited the KOA on May 10th. We met the new managers Preston and Tiffany Swanson. Preston gave us a a private tour. The improvements to the park and facilities are amazing. It was our first time back here in 5 years. We encourage all of our camper friends to give the new owner and managers a visit. My wife and I miss this wonderful park and our many friends we made while here. FYI we were the owners of this KOA from 2010 -2017. We will be back to camp the next time. Blessings, Gene and Michelle Rowland
- 118gener on Trip Advisor