Port Huron KOA Reviews
Aug 27, 2020
Everything was great except the bathrooms need more attendance. This year we camped twice and the bathrooms on our last visit were extremely dirty to the point were we wanting to not use them other than that everything was good.
Aug 27, 2020
Crowded pools, tons of road traffic-Rental bikes, golf carts constantly zooming around and the park was only 1/3 full. Loud unruly Unchecked guests. At the pool. Would hate to see ihow the park is full. Very unfortunate because amenities are great.
Aug 27, 2020
Aug 27, 2020
My experience with PORT HURON KOA was not a good one the customer service was horrible. They never answered the phone when I called about things such as tissue, towels and even a naked child in the pool. This place turned out to be a bit of a hassle. The morning of my departure the lady in the lodge next to mine stated that she saw the owner looking my car window while I was sleeping.

CAMPGROUND RESPONSE / COMMENTS:

Never saw anyone in car. Trying to read car tag that was placed on mirror backwards. If we had seen you we would have charged you extra for tresspassing. Have a great day.
Aug 26, 2020
My daughter and I have been coming to your KOA for the last 7 years. It was different this year with masks and we did not utilize the pools because I am unsure if that is safe for me and my daughter. But we did have a blast as usual. We love your campground. Kassandra at the front desk is one of the kindest people we have ever met. She is so happy and sweet. All of your workers are phenomenal.
Aug 26, 2020
Love coming to Koa Port Huron. Last year I would have given 5 stars. This year the pools needed cleaned better, the rules needed enforced and the bathrooms near the cabins need cleaned. I take my kids here and I was brought as a kid. This is the first year in 20+ that I have had any complaints.
Aug 26, 2020
Amazing cabins! Wonderful stay.
Aug 26, 2020
The check in time is too late at 3:00 PM
Aug 25, 2020
Aug 25, 2020
I had the deluxe cabin that was suppose to have the upgraded mattress and it had the same mattress as my sons regular cabin. The mattress was the whole reason i spent the extra was for the upgrade because i have a bad back. I could have just gotten the regular cabin as we only had 2 adults and 2 children which would have been cheaper. Need to clear out the tree roots sticking straight up.
Aug 25, 2020
We always love staying at KOA Port Huron, however this time, there was a lot of issues with other campers blasting music at until 11pm, then were shutdown, and and started back up at 12am. It was ridiculous. Also, the swimming pools were shoulder to shoulder and no social distancing with Covid.
Aug 25, 2020
We love the KOA. All staff and employees were very nice and helpful (if needed). My only issue with this stay was the bathroom closest to us kept flooding so you couldn't use it. Other then that it was great and we can't wait to go back. Thanks to all the staff for a nice relaxing vacation.
Aug 25, 2020
Aug 25, 2020
everyone was polite and attentive to our needs
Aug 25, 2020
This was our first time at this Koa. My kids had a blast! We will be back for sure. I suggest you have two lines at least inside the general store for the rentals and the store. The wait was way too long! Also, making sure the pools are cleaned more often. We had to get out because it was so dirty at some points in the day.
Aug 25, 2020
This year 2020 was dis pleasing. My room had BM in the toilet. It was not clean. They did give me my money back but also my family experience a discrimination issue and we will not be back. We been coming for several years as a family reunion spending over 10,000.

CAMPGROUND RESPONSE / COMMENTS:

Please see our comments to the 1-0 ratings previously. We have made note of your decision in our records.
Aug 25, 2020
The lodges are always nice, but wasn't clean enough. Some of the people who worked there needs a class on how to talk to ALL people. As much money as my family bring there, there never should be any type of issues. Why was there a rules paper attached to only our group of people. Sorry to say but you have lost our business.

CAMPGROUND RESPONSE / COMMENTS:

The Notice has been handed out to ALL campers since Thursday, August 20, 2020. It specifically addresses the three main issues resulting in unprecedented camper complaints this camping season. It really doesn't change rules, just provides early Notice for a refund if a camper disagrees.
Aug 25, 2020
Your management/staff treated my family like garbage and we will never be staying at this campground ever again.We will also dissuade anyone we know from staying at your location. Also your cabins were not very clean and and need some maintenance.

CAMPGROUND RESPONSE / COMMENTS:

Please see our comments in response to the two 1-0 ratings preceding. We have made your decision a matter of record.
Aug 25, 2020
The inside of the cabin was dirty and I reported and nobody did anything about it . And the owner harrassed mostly all of the African American guests about a wristband for the golf carts. He made us not feel like we were welcomed there and we've been coming there for years. He was rude and not friendly at all.

CAMPGROUND RESPONSE / COMMENTS:

We are sorry for the dirty cabin. We have no record of complaint.The need for the driver to have a wrist band has been required for about 12 yrs. Notice posted in rental area, renter signs document noting same, also posted on windshield. Every staff person is alerted to stop a cart where driver.
Aug 25, 2020
Horrible ...the staff was racist and rude .... pools was filthy dirty .. I watched the go cart workers not spray and wipe down All the seats .... cabins was filthy we had to come in and clean up our own lodges .. tv was not clear to watch .. it was just a horrible experience this year ...

CAMPGROUND RESPONSE / COMMENTS:

Carts are required to have touch points wiped down before each new ride. Sorry you missed that. We are trying very had to equal or exceed all COVID preventive actions so that our guests are safe.
Aug 25, 2020
My name is Tenisha and me and my family been coming to KOA Port Huron for 10 years we loved coming but this year 2020 was HORRIBLE!! We experience prejudice. The day before we came it was a urgent notice put out about No profanity, no marijuana smoking and no loud music. I've been coming to KOA and I've seen people of all colors smoking weed, cursing and play music. It is not the same since Trump

CAMPGROUND RESPONSE / COMMENTS:

Please see our comment for 1 - 0 response above. We fail to understand how the enforcement of the law and reasonable rules are racist or prejudice to any person. We endeavor to serve everyone equally.
Aug 25, 2020
Just a heads up to all African Americans, you will not be treated with the same hospitality as Whites. My family had 27 cabins and each and every one was dirty, this is an OSHA violation and also not in compliance with the governors orders or the CDC. They implemented rules the day before and only blacks were reprimanded for those rules. They harassed us, the general was horrible. STAY AWAY

CAMPGROUND RESPONSE / COMMENTS:

Interesting how "dirty cabin" complaints only come after some other unhappiness regarding your visit. The rules in effect for seasons. We merely published an advance notice that if a guest does not feel comfortable following them, they can get a full refund before setting up camprules given to ALL.
Aug 24, 2020
It was lovely but did think the restroom should’ve been cleaner.
Aug 24, 2020
The deluxe cabin made myv1st time experience feel like "glamping". The cabin was beautiful, clean, and the full kitchen with all the fixings made it super convenient. Coming back next year.
Aug 24, 2020
Aug 24, 2020
Had a great time camping with friends! Can’t wait for October!
Aug 24, 2020
The first night we were unable to sleep due to unsupervised kids and teenagers. There wasn’t any hot water when we showered and the neighbors two cabins down had so much trash out it attracted skunks. At times there was feces on the toilet and I had to clean it just to use it. It was a waste of my weekend and money.
Aug 24, 2020
Aug 24, 2020
My family and I had the best time.it was really relaxing we Thoroughly enjoyed the golf cart and the kids really loved the banana bikes. As well as all the other Amenities that year out standing campground has to offer thank you so much for your hospitality we will be back next year with more people.
Aug 24, 2020
Someone get parking in our spot and one of the workers pretty much told me to get over it and park somewhere else.
Aug 24, 2020
Great place for family to meet and camp.
Aug 24, 2020
Aug 23, 2020
Aug 22, 2020
Overall the amenities at the park were awesome for the kids. Our one downfall was the people partying till 4am playing loud music. Another issue was someone parked in our parking spot for our cabin and then another person parked their golf cart behind our car, making it so we could not go anywhere.
Aug 22, 2020
We always enjoy our stay at the Port Huron KOA. The only suggestion I have is to clean those cabins better. We always come prepared and do our own cleaning. The floors are disgusting,if we don’t clean them our feet will turn black! I thought maybe this time might be different considering the “extra” cleaning being done for Covid but it was no different. The ceiling fan was filthy!
Aug 22, 2020
I had a ball will be coming back soon
Aug 22, 2020
Awesome be back soon
Aug 21, 2020
Then coming to this KOA or almost 40 years. I started out in a 10 and now I'm able to get the large large with grandchildren. Very nice stay very clean and the food at that front carry out ice cream was to die for thank you hopefully won't have to worry about the Cove in next year hoping that the water slide will be open
Aug 21, 2020
We enjoyed our stay. However, our ceiling in our bedroom needed repairs. The price was a little expensive for not that many included amenities. Otherwise, we enjoyed our stay.
Aug 21, 2020
Aug 21, 2020
My stay was better than expected. My autistic son and my grandchildren loved it. Our lodge was awesome. I am looking forward to doing it again next yr.
Aug 21, 2020
Cabin was nice as were the grounds, the only issues were absolutely terrible TV reception and internet was not much better making it a little difficult to keep a 6 year old occupied.
Aug 21, 2020
It was really nice. The floor around the toilet could be cleaned better as well as the shower floor looked very dirty. Other than that I'll definitely be back
Aug 21, 2020
Prices kinda high
Aug 20, 2020
Aug 20, 2020
Aug 20, 2020
Our stay was wonderful. The cabin was nice and clean. The kids really enjoyed all the parks within the campground and the two pools. The only down fall was that many attractions were closed due to Covid. I was quite upset the train rides were not running during our stay as the kids were really looking forward to it.
Aug 20, 2020
Aug 20, 2020
First time camping at a KOA and everything was really nice. We were able to social distance. The staff was taking precautions by cleaning equipment after each use. After checkout I noticed staff entering cabins sanitizing with Disinfectant foggers For Covid-19. We will be back and making this a yearly family tradition. I wish I would have known about this place sooner!
Aug 20, 2020
We had an awesome time! We were a little disappointed in the bathrooms by us this time as they were always dirty and flooded a couple times. We had the unfortunate experience with neighbors that smoked a LOT of weed and had noisy dogs but overall, despite those minor issues, we were happy with our trip.
Sep 14, 2020
Had a great time. Lots for families to do
- Stephanie on Google
Sep 13, 2020
Great place!! Cabins were clean, prices affordable. Lots of things to do!! Staff and fellow campers were friendly. Diverse, and accepting of all.
- rebecca sieracki on Google
Sep 12, 2020
One of the nicest KOA's we've stayed at this trip from Florida. Great for big rigs and the sites were immaculate with grills, fire pit, patio furniture & landscaping. If we are back in the area would definitely stay here again.
- Melode Smelko on Google