Pigeon Forge / Gatlinburg KOA Holiday Campground Reservations

Campground Cancellation Guideline

Campground Specific Cancellation Policy

Campsite Cancellation Policy:

There is a $10 charge 2 days or more prior to the arrival date. If you cancel less than 2 days there is NO REFUND.

Camping Cabin Cancellation Policy:

There is a $10 charge 7 days or more prior to the arrival date. If you cancel less than 7 days there is NO REFUND.

Deluxe Cabin Cancellation Policy:

There is a $10 charge 14 days or more prior to the arrival date. If you cancel less than 14 days there is NO REFUND.

Special Event or Holiday Cancellation Policy for Camp Sites and Camping Cabins:

There is a $10 charge 7 days or more prior to the arrival date. If you cancel less than 7 days there is NO REFUND. 

Special Event or Holiday Cancellation Policy for Deluxe Cabins:

There is a $10 charge 14 days or more prior to the arrival date. If you cancel less than 14 days there is NO REFUND.

National Cancellation Guideline

To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.

Need to Cancel? If you need to cancel your reservation, please call 800-562-7703 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.

Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.

  • RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
  • Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
  • Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
  • Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
  • Holidays and special events may have special deposit and/or cancellation requirements. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.