Campground Cancellation Guideline
Campground Specific Cancellation Policy
ALL CANCELATIONS AND CHANGES MUST BE COMPLETED VIA EMAIL: [email protected]
**SUMMER DATES DO NOT A HAVE 48 HOUR CANCELATION**
**ACCOMMODATIONS DO NOT HAVE 48 HOUR CANCELATION**
No refunds for early departure upon arrival.
All Reservation cancellations are subject to a min $10 reservation cancellation fee, except for VIP Kard holders. Please read specific date guidelines below.
CHANGE SITES: Follow the below cancellation policy. You can switch to like sites and can upgrade on arrival if site(s) are open. Downgrading sites to a lesser valued site follows below cancellations guidelines.
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HOLIDAYS/SPECIAL EVENTS/SUMMER DATES
(SUMMER DATES: Memorial Day through Labor Day weekend)
**Full Return on Deposit (Less $10 Booking Fee) REQUIRES
Deluxe Cabins: NO OPTION
Accommodations (without bathroom) - No Option Deluxe RV/Tent with Electric/Specialty Sites - Require a 30 day cancellation
RV/Tent - 14 Day Cancellation
**Return Deposit - Less a 1 night stay fee REQUIRES
Deluxe Cabins - Require 30 day cancellation Accommodations (without bathroom) - Require a 30 day cancellation
Deluxe RV/Tent with Electric/Specialty Sites - Require a 14 day cancellation
RV/Tent - 7 Day cancellation
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*NOT* a Holiday/Special Event/Summer Stay:
(SUMMER DATES: Memorial Day through Labor Day weekend)
**Full Return on Deposit (Less $10 Booking Fee) REQUIRES
Deluxe Cabins - NO OPTION
Accommodations (without bathroom) - NO OPTION
Deluxe RV/Tent with Electric/Specialty Sites - Require a 14 day cancellation
RV/Tent - 48 hour
**Return Deposit - Less a 1 night stay +Fees REQUIRES
Deluxe Cabins (anything with a bathroom) - No Option
Accommodations (without bathroom) - No Option
Deluxe RV/Tent with Electric/Specialty Sites - Require a 7 day cancellation
RV/Tent - No Option
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+FEES = No Refunds on site lock fees.
All changes in reservations/dates follow the cancelation guidelines.
GROUPS - Please See Group Section
EXTENDED STAYS - Please See Extended Stay Section
A NO SHOW is considered as a same day cancellation and a loss of a Full Stay Deposit 10 AM the following morning = NO Show If you are going to arrive the day following your reservation, please contact the campground so your site is saved and not re-rented.
National Cancellation Guideline
Cancellation Policy:
If you need to cancel your reservation, please call the campground before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.
Cancellation Deadlines:
- RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.
- Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival.
For guests booking accommodations in California, a full refund will be given for reservations canceled within 24 hours of booking, provided the arrival date is at least 72 hours after the time of booking.
Cancellation Details:
- Reservations made after these deadlines require nonrefundable deposits.
- Cancellations made after the deadlines will result in forfeiture of the full deposit.
- No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
- No refunds are given on or after the arrival date.
- Refunds will be processed using the original credit/debit card, with no exceptions.
- The cancellation policy may be amended during a Regional/National travel disruption.
- Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.