Campground Cancellation Guideline
This Kampgrounds of America (KOA) location has enhanced its health and safety measures due to the COVID-19 pandemic in order to better protect you, other campers, visitors and our staff.
An inherent risk of exposure to this highly contagious virus exists in any public place where people may gather. You must follow all posted rules and instructions concerning the COVID-19 virus while you are at this KOA campground.
This KOA campground may have limited access to certain amenities in order to prevent the spread of the COVID-19 virus. Please call the campground to discuss specific limitations.
By entering this KOA campground, you voluntarily assume all risks of exposure to the COVID-19 virus.
Please help our campers enjoy this campground experience and the outdoors by adhering to all posted and supplied COVID-19 virus rules and instructions.
Campground Specific Cancellation Policy
ALL CANCELATIONS AND CHANGES MUST BE COMPLETED VIA EMAIL: [email protected]
**SUMMER DATES DO NOT A HAVE 48 HOUR CANCELATION**
**ACCOMMODATIONS DO NOT HAVE 48 HOUR CANCELATION**
No refunds for early departure upon arrival.
All Reservation cancellations are subject to a min $10 reservation cancellation fee, except for VIP Kard holders. Please read specific date guidelines below.
CHANGE SITES: Follow the below cancellation policy. You can switch to like sites and can upgrade on arrival if site(s) are open. Downgrading sites to a lesser valued site follows below cancellations guidelines.
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HOLIDAYS/SPECIAL EVENTS/SUMMER DATES
(SUMMER DATES: Memorial Day through Labor Day weekend)
**Full Return on Deposit (Less $10 Booking Fee) REQUIRES
Deluxe Cabins: NO OPTION
Accommodations (without bathroom) - No Option Deluxe RV/Tent with Electric/Specialty Sites - Require a 30 day cancellation
RV/Tent - 14 Day Cancellation
**Return Deposit - Less a 1 night stay fee REQUIRES
Deluxe Cabins - Require 30 day cancellation Accommodations (without bathroom) - Require a 30 day cancellation
Deluxe RV/Tent with Electric/Specialty Sites - Require a 14 day cancellation
RV/Tent - 7 Day cancellation
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*NOT* a Holiday/Special Event/Summer Stay:
(SUMMER DATES: Memorial Day through Labor Day weekend)
**Full Return on Deposit (Less $10 Booking Fee) REQUIRES
Deluxe Cabins - NO OPTION
Accommodations (without bathroom) - NO OPTION
Deluxe RV/Tent with Electric/Specialty Sites - Require a 14 day cancellation
RV/Tent - 48 hour
**Return Deposit - Less a 1 night stay +Fees REQUIRES
Deluxe Cabins (anything with a bathroom) - No Option
Accommodations (without bathroom) - No Option
Deluxe RV/Tent with Electric/Specialty Sites - Require a 7 day cancellation
RV/Tent - No Option
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+FEES = No Refunds on site lock fees.
All changes in reservations/dates follow the cancelation guidelines.
GROUPS - Please See Group Section
EXTENDED STAYS - Please See Extended Stay Section
A NO SHOW is considered as a same day cancellation and a loss of a Full Stay Deposit 10 AM the following morning = NO Show If you are going to arrive the day following your reservation, please contact the campground so your site is saved and not re-rented.
National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
Need to Cancel? If you need to cancel your reservation, please call 231-480-0303 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays and special events may have special deposit and/or cancellation requirements. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.