Northampton / Springfield KOA

Open April 22 - October 31

Reserve: 800-562-6572

Info: 413-527-9862

Email

139 South Road

Westhampton, MA 01027

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RV Sites, Tent Sites

Check-in: 3:00 pm, Check-out: 1:00 pm

Accommodations, Deluxe Cabins

Check-in: 3:00 pm, Check-out: 11:00 am

Camper Rating 4 out of 5

Based on 1000 Reviews

Campground Reviews

Jul 08, 2017
The workers at the campground were very friendly, but because we were situated so close to the office, we did overhear a heated discussion between an employee and one of the bosses. It's one thing to hear a heated discussion, but a 4 letter word is not necessary. Take the discussion inside the bosses office. Lots of things to do.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this feedback. I will make sure to share this with the team as this is not the experience we would like our campers to have. I am glad you enjoyed your 2 week stay otherwise and hopefully we see you again next year and you can stay for our Pig Roast!
Jul 07, 2017
Nice location in the woods, but the staff was not very professional. Servicewise things can be improved a lot. (Except one man, who helped us perfectly; he stays at a caravan at the park.)

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this feedback. I will make sure to share this with the team as we aim for GREAT stays.
Jul 07, 2017
Good campground, although our site had a lot of trash on the ground. Spent our stay picking up small bits of trash.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this feedback, I will make sure to share it with the team so that they can keep a closer eye when cleaning sites after check out.
Jul 07, 2017
We had great time. The staff were all excellent, very friendly and great with the kids! Thanks to Michael, Gerry and all the others for making our stay at koa a memorable camping experience!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this feedback I am glad to see we achieved our goal of a GREAT stay!
Jul 07, 2017
Really tight for big rigs. Staff was great. GPS instructions were for very tight, hilly, rough roads. Stayed several days and found better way out that saved about 15 min.

CAMPGROUND RESPONSE / COMMENTS:

I am glad you enjoyed your stay and we were even able to extend your stay for you. The brochure does recommend ext 3 off 1-90 and it really is the best route to us!
Jul 07, 2017
Compared to other KOA locations this place is subpar at best. It is run down they don't put any money back into it and it shows

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this feedback If you could email me more information I would appreciate it. We are constantly making improvements to the campground and Cabins. In the cabins alone this year we added new Curtains, Bedding, Stair lights, coffee makers, hair dryers, alarm clocks and hypoallergenic duvets.
Jul 06, 2017
Camp site flooded a bit when rain heave 2 times during stay thought during a big holiday weekend there would be a few more things planned but it was the same

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this feedback. We are glad you came back and stay with us! Some of the sites do get a little flooded when it rains so much in such a short time like it did this weekend.
Jul 06, 2017
Staff was great I was originally on a site I did not like was in 2 cabins back yard shouldn't even be a camp site & for 300.00 I paid was bad ,, but the staff moved me to a much better site and was great.

CAMPGROUND RESPONSE / COMMENTS:

I am glad that you had a GREAT stay and we were able to get you on a site you liked.
Jul 06, 2017
Our stay with you was ok, we thought that your place was good, with plenty of things planned for the holiday weekend. While you did give great directions to the big chain stores, I was disappointed that you didn't seem to promote the local, mom n pop stores such as Outlook farms, fireworks displays ect, that would be good info for tourists.. sad that We missed them.

CAMPGROUND RESPONSE / COMMENTS:

We are glad you had a GREAT stay. We have an entire wall in the office dedicated to local attractions and there is directions in the maps given at check in to the local towns and what is there. The people at the desk are also always willing to give recommendations and printed directions.
Jul 06, 2017
Wi-Fi was nonexistent. Campsite was awesome

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this feed back that is my favorite primitive no hook up tent site!
Jul 06, 2017
Me and my family always have a great summer vacation in Koa thanks

CAMPGROUND RESPONSE / COMMENTS:

We are glad you had another GREAT stay and it was nice seeing you at all the activities!
Jul 06, 2017
All your staff is very friendly and accommodating. Jerry and Dustin really make us feel at home. We are thinking about seasonal next year!

CAMPGROUND RESPONSE / COMMENTS:

I am glad to hear you had a GREAT stay. I will share this with the team.
Jul 05, 2017
We had an after hours arrival but our reservation information was complete and our paperwork left where indicated as promised. Quick and courteous check out the following morning. Overall a great experience!

CAMPGROUND RESPONSE / COMMENTS:

We are glad you had a GREAT stay. We do try and make the after hours arrivals as easy as possible given that most of these have spent a long time traveling!
Jul 05, 2017
Jul 05, 2017
Jul 05, 2017
Had a great time. There were SO many family events scheduled! Never a dull moment if you have kids! Enjoyed the fried dough in the afternoon. Dog park was clean and grassy, with nice agility equipment. Wifi was non-existent at our site (#75). Site needs gravel - tracking mud in and out with dogs when it rained. Overall a great holiday weekend! Would definitely come back.

CAMPGROUND RESPONSE / COMMENTS:

We are glad you had a GREAT stay we try and offer a lot of activities to keep everyone busy. We are glad you are able to enjoy our renovated dog park!
Jul 05, 2017
Very friendly. Very, very well kept. Clean. We would stay here again.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this feedback we hope to see you again soon!
Jul 04, 2017
The entrance needs to be made more look better(remove dumpsters). Womens bathrooms (upper) dirty around 1030/ game room dirty and junk piled in corner...Staff very friendly and helpful. Lower sites very close to each other.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this feedback. I will share this feedback with the team as we strive for GREAT stays.
Jul 04, 2017
Excellent staff, very friendly and helpful. we were shown to our site, hand delivered fire wood after the office was closed. Our site was level and well maintained.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this feedback! I am glad that you had a GREAT stay and enjoyed one of our full hook up sites. I will be sure to share this feedback with the team.
Jul 04, 2017
Lot of traffic, dusty dirt road, bad power

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this feedback. I am sorry on holiday weekends we tend to completely filled up making the campground busy. We had you on one of our 50 amp pull thru sites and I was not made aware of any issues with the electric for any camper this season.
Jul 02, 2017
My only small comment is that they could keep the grass around the camp sites shorter. Doing so might diminish the tick problem.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this feedback! I will share this with the team and make sure they cut the grass a little shorter!
Jul 02, 2017
Jun 30, 2017
The brochure states that Exit 3 off I-90 is best route. Advise Exit 2 has huge hills and towing large trailers would not be recommended.

CAMPGROUND RESPONSE / COMMENTS:

Exit 2 is a great fall drive for vehicles but exit 3 is the best for towing. Thank you for the feedback.
Jun 30, 2017
We were very disappointed that this campground was categorized as a KOA. We expected the sites to be close together as they usually are at KOAs. What we didn't expect was the lack of quality amenities. The pool was tiny, the playground was more like a swingset, the inflatables were tiny too. It was a very run down campground for a KOA...disappointing since we trusted the KOA name.

CAMPGROUND RESPONSE / COMMENTS:

This has to be a mistaken review as we have a 25' X 50' swimming pool, 45' X 75' Playground and a large commercial inflatable all pictured on our website. We always welcome feedback and are constantly improving things here at the campground. Please stay with us and give us a try for yourself. We have emailed the guest trying to get some more information and have not heard back as of this response.
Jun 29, 2017
This was on our top ten list of KOA's. Sites are big and level for big rig 50 amp service. Grounds were clean and the people were very helpful and friendly. The restrooms were dated but clean. Plenty of thing to keep the children occupied. Loved the morning newspaper! Will return in the future. Dave and Tammy from FL.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this feedback. I will make sure to share it with the team as they are always so glad to know they helped make a stay GREAT!
Jun 29, 2017
Host and workers were very nice and accommodating

CAMPGROUND RESPONSE / COMMENTS:

Glad you had a GREAT stay and I will be sharing this feedback with the team!
Jun 27, 2017
Jun 27, 2017
Read some negative reviews but I didn't see it. Nice park and great employees. Very good family campground.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for these comments I will make sure to share them with the team! We hope your travels bring you back to us soon.
Jun 27, 2017
This family is extremely dedicated to the comfort and needs of people. They are not just doing a job, they are enjoying what they do and could not be more pleasant and helpful. We recomend this KOA for an award. Clean, spacious, and plenty of family entertainment without loss of privacy time. All services were fanatastic. Keep up the great work!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for these amazing comments. I will share this with the team as they pride themselves on providing a GREAT experience for all our campers!
Jun 26, 2017
Loved that they had someone to help you to your site and get into your spot. The little kids pool was amazing for my 3 under 4 kids! I liked how they had planned activities. The place was clean and the playground was nice and big.

CAMPGROUND RESPONSE / COMMENTS:

We are glad you had a GREAT stay with us. Please come back soon!
Jun 26, 2017
People were friendly, check in was quick, and they provide an escort to your site, which is always a huge plus. Also very large site, we were in a 44 ft motorhome towing a Jeep

CAMPGROUND RESPONSE / COMMENTS:

We are glad your stay was GREAT! The deluxe pull thru sites are very big rig friendly.
Jun 26, 2017
Time to update bathrooms and showers. Some of the seasonals need to be fined for such poor maintenance. The

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this feedback. We are in the process of updating the bathrooms near the Office !
Jun 26, 2017
We loved the staff and our site was level and nice! Very clean campground and great pool!!

CAMPGROUND RESPONSE / COMMENTS:

We are glad you had a GREAT stay and enjoyed our pools!
Jun 25, 2017
Everyone was so nice but it campground was very dark and scary at night trying to go to the restrooms.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this feedback I will share this with the team.
Jun 24, 2017
Thank you, Dustin, for all your help! Everyone was friendly and helpful

CAMPGROUND RESPONSE / COMMENTS:

I'm glad you had a GREAT! stay I will make sure to share this with our team.
Jun 23, 2017
great staff nice KOA

CAMPGROUND RESPONSE / COMMENTS:

Thank you, We hope to see you again soon!
Jun 21, 2017
For the fee that they charge, some upgrades are needed. Starting with the bathroom facilities. Cleaning and updating are definitely needed.

CAMPGROUND RESPONSE / COMMENTS:

I am glad to announce that we are in the process of updating the bathroom this year.
Jun 21, 2017
We only stayed overnight on our way home so hard to rate. Had a nice pool and wading area for smaller campers. Looked like a lot of activities had been scheduled over Father's Day weekend. Bathroom and shower needed up dating but worked and were relatively clean. A bit off Route 90 but would probably stop again if we needed an overnight.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for complimenting our pools we just replaced the liners this year! We are also in the process of updating the bathrooms this year as well. We hope to see you again soon!
Jun 20, 2017
Koa it's the best for kids to have fun...thanks

CAMPGROUND RESPONSE / COMMENTS:

Glad you enjoyed another GREAT stay with us. Hope you enjoyed that new pop up you got!
Jun 20, 2017
The bathrooms and showers were very clean and the water was clear and tasteless. We got there late, but when we had to check in and out in the morning, Michael was very nice and accommodating. There weren't as many bugs as I thought there would be, either. Overall, it was a great time!

CAMPGROUND RESPONSE / COMMENTS:

I am glad you had a GREAT stay! We have Terminix treat the campground monthly for mosquitoes and that really helps! We hope to see you again soon.
Jun 20, 2017
This place felt more like a trailer park than it did a campground. We felt like we were intruding on their community and they sure felt that way too. The "locals" that lived and worked there were so nasty and would continuously monitor what we were doing. We felt like we were being babysat. Absolutely terrible experience.

CAMPGROUND RESPONSE / COMMENTS:

This 6 young adult group tried to book online and sneak multiple tents on the site ignoring the 1 camping unit rule. The site was noisy late into the night/morning. I tried to give the group a chance as they are the next generation of campers and most places will not rent to this type of group.
Jun 19, 2017
Jun 19, 2017
Bath house needs work but great grassy areas and dog park.

CAMPGROUND RESPONSE / COMMENTS:

We are glad you enjoyed the renovated dog park and your stay!
Jun 13, 2017
2 adults . Pleasant, bathrooms need a little upgrading. Nice staff. Park really supports family activities. Would return

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this feedback and we also hope to see you again soon!
Jun 13, 2017
I've stayed at many other KOAs and the campground is old and tired in comparison to a majority. Time to upgrade!

CAMPGROUND RESPONSE / COMMENTS:

We are constantly improving and renovating the campground and the buildings. We would like for you to email us as we love to hear from our campers as to what they would like to see improved.
Jun 12, 2017
Pros: friendly staff, nice campsites for tenting, super convenient for local hiking routes in/around western/central MA. Cons: terrible bathrooms/amenities. Pool is basically in the middle of a field, protected by a chainlink fence, with no seating or shade available.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this constructive feedback. We have ordered new shade sails for the pool area and are waiting for them to be delivered and installed. We also have lounge chairs in both pools for guest use. On hot days the pool is very busy an sometimes these chairs fill up fast.
Jun 12, 2017
Friendly clean

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this feedback!
Jun 12, 2017
It was extremely too expensive for he gravel plot similar to a parking lot. The public buildings are very poorly kept. i was very frustrated at the family running the camp. I observed them yelling at each other, making food at the snack bar without washing hands or utilizing any sort of hygienic standards and their children were running around unsupervised. It was very clear that they don't care.

CAMPGROUND RESPONSE / COMMENTS:

I'm sorry to hear that this was your experience while staying with us. I do see that at check in you decided to upgrade to a deluxe full hookup back in site. The cook in the kitchen is also Serv-Safe Certified and I will be sharing this feedback with my team.
Jun 10, 2017
LOCATION AT THE BOTTOM OF THE BERKSHIRE MOUNTAINS GIVES THE TRAVELER ACCESS TO MANY RURAL AND BEUTIFUL SITES AND STATE PARKS. SITES IN PARK ARE UP TO DATE WITH 50 AMP AND GOOD WATER PRESSURE.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this feedback. We are glad to hear you had a GREAT stay! Hope to see you again soon.
Jun 10, 2017
Again very friendly and helpful staff!!

CAMPGROUND RESPONSE / COMMENTS:

we are glad you enjoyed your stay!
 

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