Campground Cancellation Guideline
Campground Specific Cancellation Policy
We follow KOA's National Cancellation Policy. Except For These Dates: Weekends in June, July and August; Memorial Day Weekend, 4th of July, Muskegon Bike Time, Unity Fest and Labor Day Weekend. During any of these times, we ask for a 14 days notice of cancellation before your arrival on Cabin s and a 7 days notice of cancellation on Campsites in order to receive a refund, less a $10 cancellation fee. Camping is an amazing adventure & outdoor experience; therefore, we do not give refunds due to weather, discomfort of nature, or leaving early. Rates are subject to change without notice. If you have any questions regarding policies - Please Call 1-231-766-3900.
National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
If you need to cancel your reservation, please call 1-800-562-3902 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays & Special Events: Special deposit and/or cancellation policies may be required. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.