Medford / Gold Hill KOA Journey Campground Reservations

Campground Cancellation Guideline

Campground Specific Cancellation Policy

If you need to cancel your reservation, you must call the campground before the deadlines listed below to receive your deposit refund, minus a $20 cancellation fee. Text and email notifications of cancellations are not acceptable. Not calling to cancel/no show will result in forfeiture of the entire deposit.                 

  • RV & Tent Sites: 7 day cancellation notice is required. Please notify the KOA you have your reservation with by 4 pm, seven days before your scheduled arrival.                   
  • Camping Cabins: 7 days cancellation notice required. Please notify the KOA you have your reservation with by 4 p.m., seven days prior to your scheduled arrival.                   
  • Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.              

Reservations made after these deadlines require non-refundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits. Holidays and special events may have special deposit and/or cancellation requirements. Special conditions may apply during high-demand periods and special events.

National Cancellation Guideline

Cancellation Policy:

If you need to cancel your reservation, please call the campground before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.

Cancellation Deadlines:

  • RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.
  • Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival.

For guests booking accommodations in California, a full refund will be given for reservations canceled within 24 hours of booking, provided the arrival date is at least 72 hours after the time of booking.

Cancellation Details:

  • Reservations made after these deadlines require nonrefundable deposits.
  • Cancellations made after the deadlines will result in forfeiture of the full deposit.
  • No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
  • No refunds are given on or after the arrival date.
  • Refunds will be processed using the original credit/debit card, with no exceptions.
  • The cancellation policy may be amended during a Regional/National travel disruption.
  • Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.