Campground Cancellation Guideline
Campground Specific Cancellation Policy
** CANCELLATIONS: Call 231-436-5643 or EMAIL US [email protected] IN ORDER TO CANCEL YOUR RESERVATION. YOU MUST MEET DEADLINES (PRIOR TO 4 PM, 2 DAYS PRIOR TO YOUR ARRIVAL DATE FOR RV SITES, AND 7 DAYS FOR CABINS,) HOLIDAY CANCELLATIONS (SEE BELOW) REQUIRE 2 WEEKS' NOTICE PLEASE INCLUDE YOUR RESERVATION NUMBER AND ARRIVAL DATE****IF WE DO NOT RECEIVE AN EMAIL OR YOU ARE A NO SHOW FOR YOUR RESERVATION AND DO NOT CLAIM YOUR SITE BY 10:00 AM THE FOLLOWING DAY YOU WILL BE CONSIDERED A NO SHOW AND YOUR RESERVATION WILL BE CANCELED. THERE ARE NO REFUNDS FOR NO SHOWS.*****
***HOLIDAY CANCELLATION POLICY: A FULL STAY DEPOSIT IS REQUIRED FOR ALL HOLIDAY STAYS ON ALL SITE TYPES. ALL HOLIDAY CANCELLATIONS MUST BE MADE 14 DAYS PRIOR TO YOUR ARRIVAL DATE IN ORDER TO RECEIVE A REFUND LESS THE $10.00 PROCESSING FEE. ANYTHING LESS THAN A 14 DAY NOTICE WILL RESULT IN FORFEITURE OF THE FULL DEPOSIT
****SELECT MY SITE FEE IS NON-REFUNDABLE
National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
If you need to cancel your reservation, please call 1-231-436-5643 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays & Special Events: Special deposit and/or cancellation policies may be required. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.