Campground Cancellation Guideline
Campground Specific Cancellation Policy
**CHECK-IN anytime between 2-9 pm for sites 3-9pm for cabins. Please plan accordingly as we do not allow check-ins after 9pm due to the terrain of our campground and the Hocking Hills area. Also note that if you will be traveling after dark in our area cell phone service is very limited in the event you do get lost or need directions. Reserved sites, unoccupied by 10am the day after a scheduled arrival will be cancelled. You must be 21 to make a reservation and stay with us.
**RENTAL CABIN CAPACITY is noted in the descriptions for each cabin and will be enforced.
**DOG BREED RESTRICTIONS: Pit Bulls, Rottweiler, any mix of these, any aggressive dogs or dogs with a bite history.
**2019 RESERVATION/CANCELLATION POLICY FOR RV/TENT SITES and CAMP CABINS: National KOA guidelines will be followed unless your stay includes any of the following dates: 2019: 8/29-9/2, 10/4-9, 10/11-14, 10/18-20 & 10/25-27 with 14 day notice, $30 fee. DELUXE CABINS: $250 deposit will be required for all reservations. 28 day notice required for all cancellations with $30 fee. Cancellation of any stays including the 2019 rates require 28 day notice with $50 fee:
**SITE REQUESTS will be honored, if available, with a one night non-refundable deposit.
**2020 EARLY BIRD RESERVATION/CANCELLATION POLICIES
HOLIDAYS: 5/20-25, 7/1-5 and 9/2-7
SUMMER STAYS: non-holiday dates between 5/ 25 – 9/1
OCTOBER WEEKENDS: 10/1-4, 10/8-12, 10/15-18, 10/22-25 and 10/29-31
PRE-MEMORIAL DAY OR POST-LABOR DAY – 4/1-5/19 and 9/8-10/28 with the exception of October weekend dates above
FULL HOOKUP SITES RESERVATIONS/CANCELLATION POLICY
Reservations Made in 2019:
Holidays and Summer Stays require 5 night minimum stay with non-refundable 5 night deposit. October Weekends require 3 night minimum stay with non-refundable 3 night deposit. Pre Memorial Day-Post Labor Day require 2 night stay with non-refundable 2 night deposit.
RV SITES (NON-FULL HOOKUP), TENTS AND CAMP CABINS RESERVATION/CANCELLATION POLICY
Reservations Made 7/15/2019-3/31/2020:
Holidays require 3 night stay with non-refundable 3 night deposit. Summer Stays require 2 night stay with non-refundable 2 night deposit. October Weekends require 2 night stay with non-refundable 2 night deposit. Pre Memorial Day-Post Labor Day require 2 night stay with non-refundable 2 night deposit.
DELUXE CABIN RESERVATION/CANCELLATION POLICY
Reservations Made 7/15/2019-3/31/2020:
Holidays require 3 night minimum stay with non-refundable 3 night deposit. Summer Stays, October Weekends and Pre Memorial Day - Post Labor Day require 2 night stay with non-refundable 2 night deposit.
National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
Need to Cancel? If you need to cancel your reservation, please call 740-385-4295 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays and special events may have special deposit and/or cancellation requirements. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.