Campground Cancellation Guideline
Campground Specific Cancellation Policy
Lodging-14 day prior to arrival. $40.00 cancellation fee.
RV and Tent sites-48 hours prior to arrival. $20.00 cancellation fee.
Holiday Weekends (Memorial Day, July 4th, Labor Day and Columbus Day): 14 days prior to arrival on all reservations.
Failure to comply results in a forfeiture of entire deposit.
In order to cancel, you must speak with a guest relations representative, before 1 PM check in time, 48 hours or 14 day per above rules.
This Franchisee abide by this cancellation fee policy, and not the national cancellation policy.
National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
If you need to cancel your reservation, please call 1-800-562-5836 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays & Special Events: Special deposit and/or cancellation policies may be required. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.