Campground Cancellation Guideline
Campground Specific Cancellation Policy
Your campsite reservation is guaranteed through the payment of a deposit equal to at least your first night's stay charged to your credit/debit card when your reservation is made. Campsites are not reserved without a deposit. If you need to cancel any of your reservation, or check-out early, you must call us or come-in before the following deadlines to receive a deposit refund less a cancellation fee; text/email notification is not accepted:
Regular RV & All Tent Sites: Seven (7) day cancellation notice is required. Notify us by 2:00 pm MST seven days before your scheduled arrival. A deposit refund, less a $20 cancellation fee, will be issued when a timely cancellation request is received.
Deluxe RV, Lodging & Other Non-RV/Tent Sites: 14 days cancellation notice required prior to scheduled arrival date; 28 days cancellation notice required for Memorial, Independence, Labor Day Holidays & La Junta Tarantula Fest weekend A deposit refund, less a $30 cancellation fee, will be issued when timely cancellation request is received.
KOA VIP Value Kard holders: We will waive your $20.00 reservation cancellation fee if you call to cancel your regular RV or tent site by 2:00 pm seven (7) days before your scheduled arrival.
Reservations made after deadlines require non-refundable deposits. Cancellations, including early checkout, made after deadlines will result in forfeiture of all deposits. Not making contact to cancel/no-show will result in forfeiture of the entire deposit.
National Cancellation Guideline
Cancellation Policy:
If you need to cancel your reservation, please call the campground before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.
Cancellation Deadlines:
- RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.
- Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival.
For guests booking accommodations in California, a full refund will be given for reservations canceled within 24 hours of booking, provided the arrival date is at least 72 hours after the time of booking.
Cancellation Details:
- Reservations made after these deadlines require nonrefundable deposits.
- Cancellations made after the deadlines will result in forfeiture of the full deposit.
- No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
- No refunds are given on or after the arrival date.
- Refunds will be processed using the original credit/debit card, with no exceptions.
- The cancellation policy may be amended during a Regional/National travel disruption.
- Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.