Campground Cancellation Guideline
Campground Specific Cancellation Policy
Lodging:
If they cancel 14 days prior to their arrival it is a 10% cancellation fee. If they are calling within the 14 days, they will only be refunded 50% of whatever days we re-rent of their cabin rental. If they are calling within the 14 days they will only be refunded 50% of whatever days we re-rent of their cabin rental. If they are calling within the 14 days they will only be refunded 50% of whatever days we re-rent of their cabin rental.If they are canceling one or more days of their reservation there is no refund of reservation. NO CANCELLATIONS ON HOLIDAYSReturn Lodging Keys to ft. Office Basket Early Check In Fees for Early arrivals do apply
NO CANCELLATIONS ON HOLIDAYS
Campsites:
If they cancel 48 hrs. prior to their arrival it is a $10 cancellation fee 48 hrs or less NO RefundNO CANCELLATIONS ON HOLIDAYS
Boats:
NO CANCELLATIONS ON BOATS Unless it has rained 4 hours straight into their rental or if there is a Lake Advisory.Things to know:Golf Carts, Boat Slips, Guaranteed site, and pet fees are NOT refundable. Early departures are NOT refundable.If you move your reservation (this goes for all rentals) from one date to another, and there are lower charges you will not get a refund. If the charges are higher you will be required to pay the difference.Effective Jan1,2024Golf Cart Rules for ALL Daily and Seasonal Guests-NO HORSEPLAY! Customers are to use the Golf Carts for transportation only, no reckless or dangerous activities will be permitted. -Legal Drivers Only! Only guests age 16 or older with a valid driver's license are to drive the golf carts.-All Golf carts are subject to a $15.00 fee. You will receive 1 tag when golf cart is checked during arrivalNational Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
If you need to cancel your reservation, please call 1-270-522-3752 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays & Special Events: Special deposit and/or cancellation policies may be required. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.