Campground Cancellation Guideline
Campground Specific Cancellation Policy
We follow the KOA national cancellation policy, except on Holiday weekends. If you need to cancel your reservation, please call 585-567-4211 or email us at [email protected] before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee.
RV and Tent Sites: 48 hours cancellation notice is required. Notify us by 4:00p.m. two days before your scheduled arrival date.
Cabins: 7 days cancellation notice required. Please notify us one week before your scheduled arrival date.
Holiday weekends: A minimum of three nights must be reserved and full payment must be received. If reservation is cancelled, one night deposit will be forfeited.
Cancellations made after deadlines will result in forfeiture of all deposits.
National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
If you need to cancel your reservation, please call 1-800-562-7732 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays & Special Events: Special deposit and/or cancellation policies may be required. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.