Campground Cancellation Guideline
Campground Specific Cancellation Policy
***OUR CANCELLATION POLICY IS STRICTLY ENFORCED***
We understand that sometimes you need to alter or cancel your plans, and we want to accommodate those circumstances that may be out of your control. We are happy to refund your deposit, minus a $15 rebooking fee if you cancel with at least 48 hours or more before your reservation.
Our staff offers a courtesy call to remind you of your upcoming stay in case you need to make any adjustments. After the 48 hour window, the deposit becomes non-refundable.
If you cancel within the 48 hour window, you will be charged up to a 2 night stay but never to exceed your total reserved number of nights.
No-show Policy: At close of business on the day of your reservation, you will be charged for your full stay if you have not already arrived. Your stay information will be included in our night box, and if you have not yet arrived by opening the next morning, your reservation will be canceled, with a refund of everything over a 2 night stay. For example: If you booked 1-2 nights and did not arrive, you will not receive a refund. If you booked 3+ nights, you will receive a refund for nights 3 and beyond.
National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
If you need to cancel your reservation, please call 1-800-562-0803 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays & Special Events: Special deposit and/or cancellation policies may be required. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.