Campground Cancellation Guideline
Campground Specific Cancellation Policy
We follow the KOA national policy. 48 hour notice on RV sites. 7 day notice on Deluxe Cabins. Holiday and special weekends will be a 7 day notice for ALL SITES.
You must call the office at 864-834-8150 to cancel a reservation. You must speak to someone. DO NOT EMAIL or TEXT the cancellation.
If you do not cancel within the 48 hours notice you may be subject to the entire reservation amount due.
If you NO SHOW the reservation you will be charged the entire reservation amount due. COMMUNICATION IS KEY.
National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
If you need to cancel your reservation, please call 1-800-562-5631 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays & Special Events: Special deposit and/or cancellation policies may be required. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.