Campground Cancellation Guideline
Campground Specific Cancellation Policy
All Lodging including Suites, Cabins, & Cottages: Deposit & Cancellations (All prices are subject to change without notice and seasonal rates may apply)A one-night deposit for the first night's stay per reservation is required to guarantee your reservation.If you cancel your lodging reservation within 14 days, you will forfeit your initial deposit of one night's stay. The remaining balance is due at time of check-in.In-season a two-night minimum stay may be required on weekends. A three or four-night minimum stay may be required for some holiday weekends.
RV Sites – Tent Sites: Deposits & Cancellations A one-night deposit for the first night's stay per reservation is required to guarantee your reservation.If you cancel your reservation within 7 days, you will forfeit your initial deposit of one night's stay. The remaining balance is due at time of check-in.In-season a two-night minimum stay may be required on weekends. A three or four-night minimum stay may be required for some holiday weekends.
Group Deposits & Cancellations for ALL Reservations that Include Three or More Sites or a Combination of Sites:A one-night's deposit the first night's stay per reservation is required to guarantee your group reservations.The balance due on your reservations must be received 30 days prior to your arrival date, otherwise your reservation will be canceled.If you cancel your reservation within 30 days, you will forfeit your initial deposit.If you cancel your reservation within 14 days, you will forfeit any and all monies paid on your lodging reservation.
Monthly Rentals: See specific park monthly site agreement.A $300 dollar deposit is required for any RV monthly bookings at time of reservation.A $400 dollar deposit is required for all lodging (suites, cabins and lodges) monthly bookings at time of reservation.No monthly rentals for tentsIf you cancel your monthly reservation within 30 days, you will forfeit any and all monies paid.
National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
If you need to cancel your reservation, please call 1-800-562-0850 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays & Special Events: Special deposit and/or cancellation policies may be required. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.