Galesburg East / Knoxville, IL KOA Holiday Campground Reservations

Campground Cancellation Guideline

Campground Specific Cancellation Policy

Important information: 

30AMP to 50 AMP or 50 AMP to 30 AMP converters are not allowed. You will have to upgrade to a site that can handle your campers power requirements.

Check-in: We are in the CENTRAL Time Zone. Check-in starts at 2:00 pm, if you need to arrive earlier please contact us to see if your site is available. There is a nominal $10 per hour charge for early arrival and also late checkout when available. 

Check-out: is before 11 AM CST for RV and 10 AM for Cabins & Tent. Late Check-out (If Available) $10.00/hr up till 2 pm. After 2 pm, must pay for another night (If Available). This must be done before 10 am.

After Hours check-in: There will be an envelope with your name in the after-hours check-in, Inside will be a map to your site and site number. The map has the bathroom code and WiFi password. 

NO EV Charging.  Damages pedestal.

VISITORS: If you plan to have visitors, you must Pre-Register them before they arrive. All visitors are charged $5.00 per person. Please stop at the front office during business hours to check-in:

To guarantee your campsite: A deposit equal to at least your first night will be charged to your credit card at the time you make your reservation.  Special events/days require a full deposit. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation. 

Need to Cancel?: If you need to cancel your reservation, please call 309-289-2267 before the deadlines listed below to receive your deposit refund, minus a $20 cancellation fee if you are not within the deadlines. Text and email notifications of cancellations are not acceptable. Reservations or changes of dates made after these deadlines require nonrefundable deposits. Cancellations or changing dates made after deadlines will result in forfeiture of all deposits.

RV & Tent Sites: 7 Day cancellation or change of dates notice is required by phone only, or the deposit is forfeited. Notify your KOA by 4 p.m. seven days before your scheduled arrival. 

Holidays, 14 days cancellation notice. is required by phone only, or the deposit is forfeited. Notify your KOA by 4 p.m. seven days before your scheduled arrival. 

Deluxe Cabins & Deluxe Sites: 14 days cancellation notice or change of dates required. Please notify your KOA two weeks before your scheduled arrival by phone only.

Deluxe Cabins & Unique Accommodations: These units have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations. 

Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits. 

Holidays and special events have special deposit and/or cancellation requirements. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.

No refunds are given on or after the arrival date. No refunds for late arrival or early departure. We are not responsible for lost or stolen items. Please secure your campsite and items when you leave. Disputes & Chargebacks will be charged a minimum $35.00 fee.

STORM SHELTER: The safest place is in the restrooms.

National Cancellation Guideline

Cancellation Policy:

If you need to cancel your reservation, please call the campground before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.

Cancellation Deadlines:

  • RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.
  • Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival.

For guests booking accommodations in California, a full refund will be given for reservations canceled within 24 hours of booking, provided the arrival date is at least 72 hours after the time of booking.

Cancellation Details:

  • Reservations made after these deadlines require nonrefundable deposits.
  • Cancellations made after the deadlines will result in forfeiture of the full deposit.
  • No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
  • No refunds are given on or after the arrival date.
  • Refunds will be processed using the original credit/debit card, with no exceptions.
  • The cancellation policy may be amended during a Regional/National travel disruption.
  • Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.