Campground Cancellation Guideline

Campground Specific Cancellation Policy

FREEPORT/DURHAM KOA POLICY:
HOLIDAY WEEKENDS: 3 NIGHT MINIMUM STAY required for all Cabins/Lodging and
RV/Tent site(s).[Except for Columbus Day Holiday, Oct.]
WEEKENDS: There is a 2 NIGHT MINIMUM STAY required for all weekends when
reserving Cabin/Lodging accommodations.
CANCELLATION POLICY:
HOLIDAY WEEKEND - All Cabins/Lodging: Cancel 14 days prior to arrival.
- RV/Tent sites: Cancel 7 days prior to arrival.
NON-HOLIDAY - ALL Cabins/Lodging: Cancel 7 days prior to arrival.
- RV/Tent sites: Cancel 48 hours prior to arrival.
If canceled within the 14 or 7 day, or 48 hour requirement; deposit minus a$10.00 cancellation fee will be refunded. If canceled beyond the 14 or 7
day, or 48 hour requirement; DEPOSIT WILL NOT BE REFUNDED.If cancel on day
of arrival or are a NO SHOW, the TOTAL STAY AMOUNT will be charged.

National Cancellation Guideline

To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.

Need to Cancel? If you need to cancel your reservation, please call 888-562-5609 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.

Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.

• RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
• Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
• Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
• Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
• Holidays and special events may have special deposit and/or cancellation requirements. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.