Campground Cancellation Guideline
Campground Specific Cancellation Policy
FREEPORT/DURHAM KOA POLICY:
HOLIDAY WEEKENDS: There is a 3 NIGHT MINIMUM STAY required for all accommodations and RV/Tent sites, (exception 2 night minimum for Columbus Day Holiday, Oct.). Holidays are Memorial Day, July 4th, Labor Day and Columbus Day.
A 3-night deposit is due at time of reservation for all site types. NO REFUNDS for cancellations. Dates can be changed to avoid loss of deposit.
CANCELLATION DEADLINES:
RV/Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.
Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival.
CANCELLATION DETAILS:
- Reservations made after these deadlines require nonrefundable deposits.
- Cancellations made after the deadlines will result in forfeiture of the full deposit.
- No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
- No refunds are given on or after the arrival date.
- Refunds will be processed using the original credit/debit card, with no exceptions.
- The cancellation policy may be amended during a Regional/National travel disruption.
- Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.
National Cancellation Guideline
Cancellation Policy:
If you need to cancel your reservation, please call the campground before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.
Cancellation Deadlines:
- RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.
- Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival.
For guests booking accommodations in California, a full refund will be given for reservations canceled within 24 hours of booking, provided the arrival date is at least 72 hours after the time of booking.
Cancellation Details:
- Reservations made after these deadlines require nonrefundable deposits.
- Cancellations made after the deadlines will result in forfeiture of the full deposit.
- No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
- No refunds are given on or after the arrival date.
- Refunds will be processed using the original credit/debit card, with no exceptions.
- The cancellation policy may be amended during a Regional/National travel disruption.
- Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.