Campground Cancellation Guideline
Campground Specific Cancellation Policy
Campground Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
Need to Cancel? If you need to cancel your reservation, please call 800-562-8505 before the deadlines listed below. Text and email notifications of cancellations are not acceptable.
- RV and Tent Sites: A seven (7) days cancellation notice is required. Notify your KOA by 4 p.m. seven (7) days before your scheduled arrival,to receive your deposit refund, minus a $20 cancellation fee.
- Deluxe Cabins : Fourteen (14) Day cancellation notice is required. Notify your KOA by 4 p.m. one week before your scheduled arrival, to receive your deposit refund, minus a $20 cancellation fee.
- Long Term Stays: 30 Day cancellation notice is required. Notify your KOA by 4 p.m. 1 month before your scheduled arrival, to receive your deposit refund less $25 fee. If cancelled within 60 days of arrival the deposit is forfeited.
- Reservations made after these deadlines: require non refundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
~No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
~No refunds are given on or after arrival date.
~Refunds will be processed using the original credit/debit card, with no exceptions.
National Cancellation Guideline
Cancellation Policy:
If you need to cancel your reservation, please call the campground before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.
Cancellation Deadlines:
- RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.
- Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival.
For guests booking accommodations in California, a full refund will be given for reservations canceled within 24 hours of booking, provided the arrival date is at least 72 hours after the time of booking.
Cancellation Details:
- Reservations made after these deadlines require nonrefundable deposits.
- Cancellations made after the deadlines will result in forfeiture of the full deposit.
- No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
- No refunds are given on or after the arrival date.
- Refunds will be processed using the original credit/debit card, with no exceptions.
- The cancellation policy may be amended during a Regional/National travel disruption.
- Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.