Campground Cancellation Guideline
Campground Specific Cancellation Policy
SPECIAL EVENT CANCELLATION POLICY:
For special events (Sturgis Bike Rally & Kool Deadwood Nights Car Show) we will have the following rules in place for making and cancelling your reservation for these high demand events.
1) For guests who have not stayed at our campground before for these events, you will be required to pay for the full stay when you make the booking online or over the phone. If you have stayed at our campground before please call us at (605) 578-3830 to make your reservation. Returning customers will be required to pay half of their stay at the time of booking.
2) If you cancel your reservation between September 15, 2023 and May 31, 2024 you will be charged a $100 cancellation fee. You will need to call the campground at (605) 578-3830. Cancellations after June 1, 2024 will result in the customer being charged for their full stay. There will be no exceptions to this rule.
National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
If you need to cancel your reservation, please call 1-605-578-3830 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays & Special Events: Special deposit and/or cancellation policies may be required. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.