Cherokee / Great Smokies KOA

Open All Year

Reserve: 800-562-7784

Info: 828-497-9711

Email

92 KOA Campground Road

Cherokee, NC 28719

Get Directions

Accommodations

Check-in: 3:00 pm, Check-out: 11:00 am

RV Sites, Tent Sites

Check-in: 1:00 pm, Check-out: 11:00 am

Camper Rating 4 out of 5

Based on 1000 Reviews

Campground Reviews

May 31, 2017
We stay every year same spot . before we checked out they had already rented our spot to someone else. We were told we had first option because we always rent the same spot. This shows no loyalty to their guests. We will never go back!
May 31, 2017
There is so much to do here! I would definitely stay here again.
May 31, 2017
was over charged and no one could help with all the staff mmmmm
May 31, 2017
This was our 4th time there and this year you renovated inside. The flow of people inside was very confusing with the new setup. The price increase on some things we're quite high, in my opinion. $7 for a wood bundle with 6 small pieces is very pricey. We'll just plan better and bring more of our own wood. Overall it's a great place for families!
May 31, 2017
Used to rate 4-5 stars. Witnessed an employee verbally berate an older couple, claiming they didn't pay for the night. Empty toilet paper in bathrooms, broken showers, no hot water in showers, broken windows/ torn, missing screens in cabins, golf carts chasing kids and adults like the gestapo, scolding them about riding too fast. New management must have been a prison warden!
May 31, 2017
Cooper and Megan in the activities department were Great! I didn't like how you could not charge items to your site any longer, and the line in the store was a consistent 20 people long everytime I went. I think they need to add additional cashiers. The restaurant was EXTREMELY slow as always....like 15 minutes for a vanilla icecream cone. The outdoor hot tub was closed 3 days.
May 31, 2017
May 31, 2017
It was wonderful. Staff was friendly, cabin clean and a beautiful location. Just wish the camp store would have stayed open a wee bit longer. Will do it again... Cheers
May 31, 2017
May 31, 2017
I would like street names on the streets and arrows saying which direction to travel. Otherwise very nice.
May 31, 2017
Friendly atmosphere, awesome service, sites are a little cramped if you stay in a cabin.
May 31, 2017
Not a good review. Customer service is HORRIBLE. We called 13 times...still no answer. THEN we find out that the site we have been staying on for years was sold to someone else before we had the chance to book (we hadn't even checked out yet)!! Rude, incompetent, and unwilling to make it right! We cancelled all our future reservations and our family did too!

CAMPGROUND RESPONSE / COMMENTS:

I apologize that you had a hard time reaching us. Thank you for your feedback and I will look in to this matter.
May 31, 2017
the check in process needs to be quicker and easier

CAMPGROUND RESPONSE / COMMENTS:

We are streamlining our check in. Thank you for your feedback it is how we improve.
May 31, 2017
Second time back and what a change. Upgrades in progress and so is the internet hopefully. Donnie and Shane were very nice and extremely helpful with a minor issue. They are an asset to this campground and look forward to returning in the future for another beautiful stay in the mountains.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your feedback.
May 30, 2017
Love it there, just hate the no phone service for Verizon. Can't change because that's what we have to have where we live...😒
May 30, 2017
Great time, family atmosphere, everyone was friendly and helpful.
May 30, 2017
Great place! Very well kept! The only issue is the Wi-Fi is hit or miss. Not a deal breaker but something they could work on
May 30, 2017
Great Campground. Lots of activities for kids!
May 30, 2017
the park is great, just had a bad weekend. A kid on Koa banana bike hit may car, dented the door, then a tree limb fell on my camper breaking the awning. The campground said it not responsible for any of it.
May 30, 2017
The kids enjoyed the indoor pool, banana bikes, and the jumping pillows. Lots of activity on Memorial Day weekend, but the KOA was fully staffed and very responsive.
May 30, 2017
While it was Memorial Day weekend, I was a bit let down by the facilities and upkeep of this KOA. I had hoped that it would be a bit more clean and put together than it was.
May 30, 2017
Awesome stay wonderful workers great activities. Clean even with all the storms whIle we were there the facilities stayed very clean
May 30, 2017
May 30, 2017
Staff was not friendly at all during check-in. Had site 181 and would not recommend that site-- cable box and sewage hookup were on top of each other and made connections difficult. Cable never had a clear picture and wifi never worked. Would not stay here again
May 30, 2017
Excellent facility!
May 30, 2017
Way over crowed everything is to expensive cabins to close to jumping pad. Not enough information about where you go while tubing. Had Fun and a good time but could have been a better stay. Indoor pool could be cleaner.
May 30, 2017
We had a wonderful stay, our cabin was clean and perfect for our family!
May 30, 2017
After a terrible storm we could find nowhere for kids to go and they said you should of called the emergency number which we were never told about and they refused to refund any of our stay
May 30, 2017
To many people walking through other peoples camp site. All the workers were great. I would suggest that parents watch their children better. Had a great time and will be back!
May 30, 2017
We had a great time all of our families loved it.One thing I wish they had benches in the ladies showers so we had a place to put our clothes.
May 30, 2017
May 30, 2017
Cable was poor, wifi was non existent, no enforcement of quiet time at all. I had requested to stay near a friend, no consideration given to my request, and I was treated rudely by the person I spoke to on the phone. Good amenities for kids, bath houses reeked do marijuana smoke and smell, condition was fair at best. Very disappointed for cost paid for stay, won't be back again!
May 30, 2017
the site we were given was very tight. Slide out was almost touching slide on other camper. Very little front space as well. The Cable was hit or miss the entire time we were there. The bath house had three different stalls completely out of toilet tissue the last day of our stay. Called and made a request to be close to another camper site and was told they could not do that. Other amenities good
May 30, 2017
My only issue was that they should inform patrons that you are no longer able to have camp fires over by the front river cabin section. Camping without a camp fire is just not camping....
May 30, 2017
The bathhouse that was located closest to us did not have disabled shower or toilet facilities. The campsite itself was laid out backwards.
May 30, 2017
Our stay was great! I just wish there was more enforcement on the quiet time rules and people controlling their children better. Keeping them from playing games on other peoples sites and not hitting cars with sports balls etc. That was aggrevating!
May 30, 2017
May 30, 2017
Everything I expected and more. Very friendly people and staff.
May 30, 2017
May 30, 2017
Except for the storm that hit it was a great stay as always and will definitely be back again!
May 30, 2017
Google Maps took us the wrong way thru the mountains and we ruined our brakes! Don't use hwy 19 from Maggie Valley with a motorhome or large trailer! KOA was fine even though it was a holiday weekend and very crowded.
May 30, 2017
Good get away spot for a much needed break looking forward to bring the kids with us next visit in July
May 30, 2017
This campground is the best. There are so many amenities for the children. Only downfall - golf cart rental rates are outrageous! $50 for 12 hours and $100 for 24 hours.
May 30, 2017
GM was the most hateful person that I have ever meet. Had problems checking in and instersted of helping and she did was sit in her office and make rude comments. Not a good place to stay.

CAMPGROUND RESPONSE / COMMENTS:

I apologize you felt that way.
May 30, 2017
We have been camping at Cherokee KOA since 1986. we have always been pleased but this trip was the worst. Problems: trees and shrubs need trimming, power box corroded and could not supply enough power, not enough parking space,very rude staff! We had to leave because of the power situation so we gave you a free night! I hope the new management corrects the problems!

CAMPGROUND RESPONSE / COMMENTS:

I apologize you had some issues. We are making many improvements to our campground. thanks for your feed back
May 30, 2017
NO CELL PHONE SERVICE, CABLE TV SERVICE TERRIBLE AND NOTHING TO DO EXCEPT THE CASINO.

CAMPGROUND RESPONSE / COMMENTS:

We have lots of actives here at Cherokee campground. tubing, rafting, drama, moving night, DJ night, train rides, tie die and many other crafts. Hope you will try us again.
May 30, 2017
The reason my rating is so low is because of the lack of care staff showed in warning us of a severe thunderstorm. Most people do not have cell service, and the wifi is completely overrun. Several people lost tents and canopies during a storm that we had no warning over. A little warning would have gone a long way in keeping people safe. Positives were cleanliness and activities.

CAMPGROUND RESPONSE / COMMENTS:

I apologize you felt less informed. We do have a weather board in the store that we post the weather, it is updated as we become aware of new weather issues.
May 30, 2017
Pleasant stay. Loved all the kid activities!

CAMPGROUND RESPONSE / COMMENTS:

We are so glad you had a great time. Hope you will return again.
May 29, 2017
We had a very nice stay. It was very loud in our cabin which sat directly across from the main activities.
May 29, 2017
 

Reserve now or check dates

Feet

Do not include the length of your tow or pull vehicle.


Yes     No    

Yes     No     KOA Pet Policy
Campground Hot Deals Trip Advisor Award