Cherokee / Great Smokies KOA Reviews

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Campground Reviews

Nov 05, 2018
Much better than last time. I've stayed at this KOA several times and always enjoyed it until my stay about a month ago. Staff that weekend was rude and lacking knowledge. They had my husband back into a pull through site and we spent the weekend without sewer hookup because of it. Very disappointing. This trip was much better. Everyone was knowledgeable and friendly. Very pleasant stay.
Nov 05, 2018
Hi there, My family enjoyed our vacation and the location of the KOA immensely, but there were a couple of things that I need to point out. I was very disappointed with our site #96. It was not at all what was promised when I called to make reservations. A dumpster within 10ft, a fish cleaning station that drains into our site, and a barbwire fence is not a great site. We tried to change
Nov 05, 2018
Extremely helpful staff. This is a perfect campground for children and for adults as well. Will go back again.
Nov 05, 2018
Nov 05, 2018
Everyone was friendly. Restrooms were clean. Kids loved play areas! The pool was a bit dirty. I think it just needed more chlorine. Overall, great stay!
Nov 05, 2018
Nov 03, 2018
When we arrived we found our cabin didn't have any power. After speaking to the staff we were upgraded to a two room cabin next to the river at no extra charge. We were quite satisfied with our accommodations! The staff were very nice and helpful especially Brandon and the after hours staff. The community bathrooms and showers could have been cleaner. We will probably be back again next Oct.
Nov 03, 2018
Second visit to Cherokee KOA. Very pleased that the cable and wifi problems from last year have been corrected.
Nov 03, 2018
This was our 2nd year in a row we stayed at the KOA and we even ended up with the same cabin on the river. Plenty of room for my family of 5 and only a few minutes drive from downtown Cherokee.
Nov 03, 2018
We enjoyed the campground quite a bit. It is quite large with good facilities. It could not be in a more beautiful location. We will be back.
Nov 03, 2018
Nov 02, 2018
Very fun time and beautiful surroundings. Friendly staff. Bath house was nice decor but hadn’t been cleaned in a while and was a mess. We are planning on returning next fall!
Nov 02, 2018
Large campground with nice store and extras. Shower, however, never got warm and with tons of open spots we were put next to a family with loud kids across from the pool. Next time I'll request someplace in the back
Nov 01, 2018
Great stay, enjoyed all the trick or treaters and other festivities of the Halloween weekend.
Nov 01, 2018
probably our last time. sense i retired this year we can no longer afford to stay here
Nov 01, 2018
Although I was self contained in a class A motorhome and had everything I needed prior to arriving, I very much enjoyed my stay and the property! I was on one of the rv river sites and loved it. It was a very enjoyable stay and your staff was very friendly and nice. Everyone was a pleasure to talk to and helpful when asked for information. I will definitely come back with family/friends!
Nov 01, 2018
The water line at my site was busted. Had to move 3 times. Originally near pool to watch my kids. Wound up in back of campground and couldnt see them. Hot tub was green, cold and disgusting. Was there for a Halloween weekend. No times listed for some events so we missed them. Many other campers were very unhappy too.
Nov 01, 2018
Big difference since early summer. This time staff was similing , willing to help, facility was clean and working properly. Much more enjoyable trip despite the rain. Kids had a blast and enjoyed holiday activities. Thank you koa
Nov 01, 2018
Had a great time and ioved the spacious sites
Nov 01, 2018
Site was terrible right across from check in and heard traffic all night as people checking in. They should eliminate the 10 sites right across from it and give all campers a relaxing experience. Also, the bathrooms were not as clean as others I have been in and the sink was clogged.
Nov 01, 2018
Nov 01, 2018
The staff was rude
Nov 01, 2018
Well the staff was great,but the pool smelle ed like there was bacteria growing out of the hot tub. The pool was very cold. I thought it was supposed to be hot.
Nov 01, 2018
Very nice camp ground and great people. Important note: the web site showed the address as 93 KOA. If you use GPS with this address it will send you up a very narrow road over the hill. Not enough room to hardly turn around a car much less truck and a 31 foot airstream. The person living there says it happens several times. Even sitting in the parking lot it still wanted me to go back. Just be aw.
Nov 01, 2018
River front that carries a premium price shouldn’t be a creek that u can’t see for the weeds. And too pricey compared to the surrounding maeket
Oct 31, 2018
We come every year, but this stay was different from our usual. The customer service was extremely lacking. So unfortunately because we love our trip to Cherokee KOA!
Oct 31, 2018
We were supposed to be in Kabins next to our daughter that didn't work out. (still don't know why).. The cable had issues. We were supposed to receive a credit which hasn;t happened as of today. Still love the campground been going for many years. Great Halloween activities.
Oct 31, 2018
Booked a cabin and was told the rate was 160.00 per night. When we arrived we were told the price was 207.00. We ended up in a cabin with no water and nothing to cook on since there was no grill. The manager was absolutely no help. The bathrooms were dirty. Mold in the showers. The sink in the bathroom was clogged for a day and a half till I told the office about it. This place needs work!
Oct 31, 2018
Facility was nice. Cabin was basically as expected. There was an odor to the cabin (smelled like teenage boy tennis shoes) and was a little surprise their wasn't odor spray done. Bathrooms were not clean throughout the trip. Not trying to be a "downer" as I really had a great time. Check in/out was smooth and good. Site well done. Overall a very enjoyable trip. Plan to be back next year.
Oct 31, 2018
The only negative things we have to say are 1: the toilet paper in the bathrooms was somehow wet and one of the showers didn’t have hot water, 2: there were large puddles of water all over the campground, 1 of them was right in front of our cabin so we could not get in or out without getting our shoes wet. The staff was very friendly and the campground was otherwise very beautiful.
Oct 31, 2018
We love coming for Halloween, it's great for the kids. This past stay was not great though. We rented a cabin without a restroom and the TVs have since been removed. The bathrooms were ABSOLUTELY DISGUSTING this time! I even contemplated not coming back, but instead, we decided to rent a cabin WITH a private restroom for next year. That is not only gross, but a health hazard. Please fix this!
Oct 31, 2018
Loved my stay, just wished I had to request river side, but other than that.LOVED IT
Oct 30, 2018
Oct 30, 2018
Campground was clean but TV service was bad, could not watch.
Oct 30, 2018
Beautiful fun place!! Atmosphere at campground is fun and full of life.
Oct 30, 2018
.No cable tv service. I talked to the customer service people at the campground several times and got the impression this was an on going problem! We pay a very high rate to stay at this campground. The weather was rainy and we couldn’t even get weather or news. I asked to talk with the manager. I left my name and number but no response. We’ve stayed here many times but was very disappoin
Oct 30, 2018
I have stayed at the KOA Cherokee before. Love the area and the people were friendly. Just one issue. I requested that my TV Cable (be looked at least 4 times during my stay. I had to eventually had to connect my cable to the next site over I could only leave it there one day because it was occupied the next day. You may not be able to fix it. At least give me an replay.
Oct 30, 2018
Hot tub was badly discolored..gross! And the pool bathrooms stank. I was across the pool and could hardly stand it.the pool temp was much better/warmer this year, the grand dtrs loved it. Need to gravel all camp sites. I got stuck(site 80)after all the Rain on sat and the office gave me absolutely no help. Thanks to other campers I got out.
Oct 30, 2018
Awesome time... Thanks for the upgrade. And I'm looking forward to next year with you guys....
Oct 29, 2018
We rented a deluxe cabin instead of camping this year. It was clean and fully stocked and the staff was accommodating. The only issue I had with the cabin is that there was no covered area at all, and the porch wasn't wide enough for a dining canopy. I will sacrifice space next time to at least be able to keep a chair out of the rain.
Oct 29, 2018
I don’t think the bathrooms were cleaned at all during my stay. Also some stalls were out of toilet paper.
Oct 29, 2018
Super nice campground, we had a wonderful time. Grandkids had a ball, fishing and trick or treating.
Oct 29, 2018
Once settled we had a good time. Getting settled was horrible. I correctly identified my camper when reserving. First site way to narrow. Could not open slide and awning. Drove around waited in long line at the office given another site. Site occupied. Drove around waited in long line got third site. Site was a grass site and as it was raining a muddy site. So much for membership.
Oct 29, 2018
Back of campground needs improvement, restrooms not clean
Oct 29, 2018
The restrooms were not clean, went to take a shower and the restrooms weren't heated and the water only heated to like warm. They did not do trash pick up. The staff was friendly but unable to help with the above concerns. They made excuses.
Oct 29, 2018
Bathroom and showers were terrible absolutely nasty !!! I checked the cleaning schedule on the door the last time it was cleaned was 10/17/18 and we were there 10/26-10/28 ! I want be back to this campground
Oct 29, 2018
We were up the for a fly- flyshing tournament, we would stay there again.
Oct 29, 2018
To get close to the Great Smokey Mountains and truly enjoy the outside relaxing by your campfire, we choose to stay at KOA Cherokee. Our camp site was next the the roaring rapid river and we sat with the Best view of Mother Nature at Great Smokies KOA. Friendly people and clean sites. I plan on spending next Fall reserving my camp site!! Nothing like the Fall Crisp Clean Air at Cherokee KOA.
Oct 29, 2018
Loved it, as always!
Oct 29, 2018
Aug 12, 2019
Had a great stay here, everyone was kind and friendly
- Garry Walsh on Google