Cherokee / Great Smokies KOA Reviews

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Campground Reviews

Nov 03, 2018
Nov 02, 2018
Very fun time and beautiful surroundings. Friendly staff. Bath house was nice decor but hadn’t been cleaned in a while and was a mess. We are planning on returning next fall!
Nov 02, 2018
Large campground with nice store and extras. Shower, however, never got warm and with tons of open spots we were put next to a family with loud kids across from the pool. Next time I'll request someplace in the back
Nov 01, 2018
Great stay, enjoyed all the trick or treaters and other festivities of the Halloween weekend.
Nov 01, 2018
probably our last time. sense i retired this year we can no longer afford to stay here
Nov 01, 2018
Although I was self contained in a class A motorhome and had everything I needed prior to arriving, I very much enjoyed my stay and the property! I was on one of the rv river sites and loved it. It was a very enjoyable stay and your staff was very friendly and nice. Everyone was a pleasure to talk to and helpful when asked for information. I will definitely come back with family/friends!
Nov 01, 2018
The water line at my site was busted. Had to move 3 times. Originally near pool to watch my kids. Wound up in back of campground and couldnt see them. Hot tub was green, cold and disgusting. Was there for a Halloween weekend. No times listed for some events so we missed them. Many other campers were very unhappy too.
Nov 01, 2018
Big difference since early summer. This time staff was similing , willing to help, facility was clean and working properly. Much more enjoyable trip despite the rain. Kids had a blast and enjoyed holiday activities. Thank you koa
Nov 01, 2018
Had a great time and ioved the spacious sites
Nov 01, 2018
Site was terrible right across from check in and heard traffic all night as people checking in. They should eliminate the 10 sites right across from it and give all campers a relaxing experience. Also, the bathrooms were not as clean as others I have been in and the sink was clogged.
Nov 01, 2018
Nov 01, 2018
The staff was rude
Nov 01, 2018
Well the staff was great,but the pool smelle ed like there was bacteria growing out of the hot tub. The pool was very cold. I thought it was supposed to be hot.
Nov 01, 2018
Very nice camp ground and great people. Important note: the web site showed the address as 93 KOA. If you use GPS with this address it will send you up a very narrow road over the hill. Not enough room to hardly turn around a car much less truck and a 31 foot airstream. The person living there says it happens several times. Even sitting in the parking lot it still wanted me to go back. Just be aw.
Nov 01, 2018
River front that carries a premium price shouldn’t be a creek that u can’t see for the weeds. And too pricey compared to the surrounding maeket
Oct 31, 2018
We come every year, but this stay was different from our usual. The customer service was extremely lacking. So unfortunately because we love our trip to Cherokee KOA!
Oct 31, 2018
We were supposed to be in Kabins next to our daughter that didn't work out. (still don't know why).. The cable had issues. We were supposed to receive a credit which hasn;t happened as of today. Still love the campground been going for many years. Great Halloween activities.
Oct 31, 2018
Booked a cabin and was told the rate was 160.00 per night. When we arrived we were told the price was 207.00. We ended up in a cabin with no water and nothing to cook on since there was no grill. The manager was absolutely no help. The bathrooms were dirty. Mold in the showers. The sink in the bathroom was clogged for a day and a half till I told the office about it. This place needs work!
Oct 31, 2018
Facility was nice. Cabin was basically as expected. There was an odor to the cabin (smelled like teenage boy tennis shoes) and was a little surprise their wasn't odor spray done. Bathrooms were not clean throughout the trip. Not trying to be a "downer" as I really had a great time. Check in/out was smooth and good. Site well done. Overall a very enjoyable trip. Plan to be back next year.
Oct 31, 2018
The only negative things we have to say are 1: the toilet paper in the bathrooms was somehow wet and one of the showers didn’t have hot water, 2: there were large puddles of water all over the campground, 1 of them was right in front of our cabin so we could not get in or out without getting our shoes wet. The staff was very friendly and the campground was otherwise very beautiful.
Oct 31, 2018
We love coming for Halloween, it's great for the kids. This past stay was not great though. We rented a cabin without a restroom and the TVs have since been removed. The bathrooms were ABSOLUTELY DISGUSTING this time! I even contemplated not coming back, but instead, we decided to rent a cabin WITH a private restroom for next year. That is not only gross, but a health hazard. Please fix this!
Oct 31, 2018
Loved my stay, just wished I had to request river side, but other than that.LOVED IT
Oct 30, 2018
Oct 30, 2018
Campground was clean but TV service was bad, could not watch.
Oct 30, 2018
Beautiful fun place!! Atmosphere at campground is fun and full of life.
Oct 30, 2018
.No cable tv service. I talked to the customer service people at the campground several times and got the impression this was an on going problem! We pay a very high rate to stay at this campground. The weather was rainy and we couldn’t even get weather or news. I asked to talk with the manager. I left my name and number but no response. We’ve stayed here many times but was very disappoin
Oct 30, 2018
I have stayed at the KOA Cherokee before. Love the area and the people were friendly. Just one issue. I requested that my TV Cable (be looked at least 4 times during my stay. I had to eventually had to connect my cable to the next site over I could only leave it there one day because it was occupied the next day. You may not be able to fix it. At least give me an replay.
Oct 30, 2018
Hot tub was badly discolored..gross! And the pool bathrooms stank. I was across the pool and could hardly stand it.the pool temp was much better/warmer this year, the grand dtrs loved it. Need to gravel all camp sites. I got stuck(site 80)after all the Rain on sat and the office gave me absolutely no help. Thanks to other campers I got out.
Oct 30, 2018
Awesome time... Thanks for the upgrade. And I'm looking forward to next year with you guys....
Oct 29, 2018
We rented a deluxe cabin instead of camping this year. It was clean and fully stocked and the staff was accommodating. The only issue I had with the cabin is that there was no covered area at all, and the porch wasn't wide enough for a dining canopy. I will sacrifice space next time to at least be able to keep a chair out of the rain.
Oct 29, 2018
I don’t think the bathrooms were cleaned at all during my stay. Also some stalls were out of toilet paper.
Oct 29, 2018
Super nice campground, we had a wonderful time. Grandkids had a ball, fishing and trick or treating.
Oct 29, 2018
Once settled we had a good time. Getting settled was horrible. I correctly identified my camper when reserving. First site way to narrow. Could not open slide and awning. Drove around waited in long line at the office given another site. Site occupied. Drove around waited in long line got third site. Site was a grass site and as it was raining a muddy site. So much for membership.
Oct 29, 2018
Back of campground needs improvement, restrooms not clean
Oct 29, 2018
The restrooms were not clean, went to take a shower and the restrooms weren't heated and the water only heated to like warm. They did not do trash pick up. The staff was friendly but unable to help with the above concerns. They made excuses.
Oct 29, 2018
Bathroom and showers were terrible absolutely nasty !!! I checked the cleaning schedule on the door the last time it was cleaned was 10/17/18 and we were there 10/26-10/28 ! I want be back to this campground
Oct 29, 2018
We were up the for a fly- flyshing tournament, we would stay there again.
Oct 29, 2018
To get close to the Great Smokey Mountains and truly enjoy the outside relaxing by your campfire, we choose to stay at KOA Cherokee. Our camp site was next the the roaring rapid river and we sat with the Best view of Mother Nature at Great Smokies KOA. Friendly people and clean sites. I plan on spending next Fall reserving my camp site!! Nothing like the Fall Crisp Clean Air at Cherokee KOA.
Oct 29, 2018
Loved it, as always!
Oct 29, 2018
Oct 29, 2018
Great area , clean campsite very friendly staff great location
Oct 28, 2018
We stayed for the week and pretty much enjoyed it. The cable still wasn't working...seems it never does. Watched many neighbors having the same problem. Of course it got crowded come Friday being the last weekend before Halloween. We did have someone who kept knocking on the camper door and running away. Not sure we'll stay again around this weekend or we'll go to the back of the campground.
Oct 28, 2018
There was not enough hot water for campground and it wasn't full. Bathhouses were cold. The site we had, was backwards, as were many others, to the table, and site hook ups. When we were willing to pay extra three days ahead to switch last night to a cabin, you had no place for us to put our camper, pop up for one night, with out charging, and there were. Lots of vacant spots.understandable,if ful
Oct 28, 2018
Our first and last stay. Beware of resort fee that you are not told about, you just find it on your bill after check in. Lots of employees in yellow shirts but most don't seem to be doing anything at all. Outside trash cans always full, grounds not kept neat and bathhouses did not have soap the entire week we stayed and just dirty . This has NOT been a typical KOA experience for us. Disappointed!
Oct 28, 2018
No cable despite promises to get it working. Bath houses need benches. Not the best KOA weve stayed at
Oct 28, 2018
The staff and personnel were very friendly and helpful. The cabin was clean and they offered a heater to use for the night free of charge. There are several trout ponds along with the river that you can fish in fairly cheap for the cost and actually come away with a mess of trout. The view is also one of a kind.
Oct 28, 2018
Oct 27, 2018
Only downer was terrible tv cable reception.
Oct 27, 2018
Had reservations for 8 days. It rained the day before we arrived and the grounds never dried out. I had cable tv the first 2 nights then never came on again. I reported it 3 times, tried hooking to neighbor site which it did not work either. Paved pull through site was not near level, and mud as soon as you stepped off the pavement. WiFi spotty, maintenance seems lacking. Not typical KOA.
Oct 27, 2018
This is our favorite Koa. We stay here every year. Our stay was not great. Night 2 we had no power and froze. There was no after hour numbers on the key chain, map, or answering machine. I complained first thing so we could see to pack. No response. Refund was denied. Manager never called as stated. Called and was hung up on twice after asking to speak to the manager. Still no call/refund
Jul 21, 2019
Staff is very friendly! Always have a ton of things for kids to do! This is our second year renting a cabin.... no bed bugs like other people have commented.... twice I have used the cabins and no problems at all! Will be back!
- Lorry N on Google
Jul 16, 2019
Loved here the lady who checked us in was an amazing peach clean fun great activitys
- Christy K on Google
Jul 16, 2019
Nice place to stay and very kid and dog friendly
- Paula Bradley on Google