Campground Cancellation Guideline
Campground Specific Cancellation Policy
With the EXCEPTION of HOLIDAYS or SPECIAL EVENTS, we follow KOA's National Cancellation policies. Any changes or cancels to your reservation must be made prior to those deadlines. NO SHOWS WILL BE CHARGED THE ESTIMATED FULL AMOUNT OF THEIR ENTIRE STAY! If you can't come, please call and cancel (your deposit holds your site for the first night until 9am the following morning, it will then be cancelled)! All HOLIDAY WEEKEND or SPECIAL EVENT reservations require a 30 day in advance notice if the reservation has to be cancelled or changed. If you cancel 30 days in advance you will receive your deposit back, MINUS a $20 cancellation fee. If you cancel LESS than 30 days in advance you will forfeit your ENTIRE DEPOSIT amount. HOLIDAY weekends require a 3-night minimum stay for ALL site types. CABINS require a FULL STAY deposit at the time of the reservation for WEEKEND and HOLIDAY stays. CABIN reservations for UVA GRADUATION WEEKEND have a 30 day SPECIAL EVENT cancellation deadline! No refunds on Cabins for early departure. Deluxe cabins: 2 night minimum and require a full stay deposit.
National Cancellation Guideline
Cancellation Policy:
If you need to cancel your reservation, please call the campground before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.
Cancellation Deadlines:
- RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.
- Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival.
For guests booking accommodations in California, a full refund will be given for reservations canceled within 24 hours of booking, provided the arrival date is at least 72 hours after the time of booking.
Cancellation Details:
- Reservations made after these deadlines require nonrefundable deposits.
- Cancellations made after the deadlines will result in forfeiture of the full deposit.
- No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
- No refunds are given on or after the arrival date.
- Refunds will be processed using the original credit/debit card, with no exceptions.
- The cancellation policy may be amended during a Regional/National travel disruption.
- Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.