Campground Cancellation Guideline
Campground Specific Cancellation Policy
Cancelation Policy: For Campsites You must cancel 14 days or more prior to your arrival to receive a refund, less the cancelation fee. If you cancel with less than 14 days notice or are a no-show the day of your arrival, you forfeit the entire amount that has been paid. Rental Accommodations must be canceled 30 days prior to your arrival to receive a refund, less the cancelation fee. There are no Refunds for Holiday Reservations, Special Events, Spring or Fall multi-week packages, seasonal or monthly stays.
National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
If you need to cancel your reservation, please call 1-607-588-7327 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays & Special Events: Special deposit and/or cancellation policies may be required. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.