Carbondale / Crystal River KOA Holiday Campground Reservations

Campground Cancellation Guideline

Campground Specific Cancellation Policy

All reservations made require a deposit to guarantee a site, you must adhere to the cancellation policy below or your deposit will be forfeited. Please note, because we are located in the Rocky Mountains, weather and road closures cannot be used as a reason for cancellation.

Our Change/Cancellation policy is as follows:

 A $20 administrative cancellation fee is charged to all reservations made within the allowed times by 4 p.m. by telephone call only at 970-963-2341. No texts or emails will be accepted for cancellation requests.

  • RV & TENTS and AIRSTREAM & TEEPEE:  7 days prior to your arrival date.   
  • DELUXE CABINS: 14 days prior to your arrival date

HOLIDAY change/cancellation policy is as follows:

  • RV SITES & AIRSTREAM & TEEPEE: 14 days prior to your arrival date. 
  • TENT SITES:  7 days prior to your arrival date.  
  • DELUXE CABINS: 30 days prior to your arrival date.  

Guests are responsible for all nights reserved regardless of day of departure or arrival.  Because we have saved your site for the dates you have chosen, there are no refunds for early departures.

Group Policy is as follows: Due to our intimate size, we cannot accommodate large groups. Please see below for the allowed site maximums to be reserved for people traveling to our campground together for gatherings:

Cabin maximums: 3 cabins 

 RV maximums: 4 RV sites

 Tent maximums: 4 tent sites

Online reservations are reviewed and we will cancel any “groups” that exceed the maximum site allowance listed above

National Cancellation Guideline

Cancellation Policy:

If you need to cancel your reservation, please call the campground before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.

Cancellation Deadlines:

  • RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.
  • Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival.

For guests booking accommodations in California, a full refund will be given for reservations canceled within 24 hours of booking, provided the arrival date is at least 72 hours after the time of booking.

Cancellation Details:

  • Reservations made after these deadlines require nonrefundable deposits.
  • Cancellations made after the deadlines will result in forfeiture of the full deposit.
  • No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
  • No refunds are given on or after the arrival date.
  • Refunds will be processed using the original credit/debit card, with no exceptions.
  • The cancellation policy may be amended during a Regional/National travel disruption.
  • Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.