Canandaigua / Rochester KOA Holiday Campground Reservations

Campground Cancellation Guideline

Campground Specific Cancellation Policy

Deposits are non-refundable for the following: Special/Holiday Weekends, (Memorial, Independence, Labor, Columbus) and for any weekly/monthly/seasonal reservations.  Any reservations for the following year will be required to pay any rate increases at time of check-in.   During check-in, all registration fees must be paid up front. No refunds for early departures.  No Shows: If we do not hear from you by 9 AM the next morning, your site will be cancelled and sold.  Any late check-ins for holiday weekends must be prearranged and the entire stay paid in advance to hold site.  

Larger NON-REFUNDABLE deposits of $100 per week are required for reservations 1 week or more.   If making a reservation on-line, this addition will be charged when we process your reservation. 

Specific site numbers can only be promised if you use KOA Select a Site.  For reservations a week or more, $25 per week is due to lock-in a specific site number. 

National Cancellation Guideline

Cancellation Policy:

If you need to cancel your reservation, please call the campground before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.

Cancellation Deadlines:

  • RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.
  • Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival.

For guests booking accommodations in California, a full refund will be given for reservations canceled within 24 hours of booking, provided the arrival date is at least 72 hours after the time of booking.

Cancellation Details:

  • Reservations made after these deadlines require nonrefundable deposits.
  • Cancellations made after the deadlines will result in forfeiture of the full deposit.
  • No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
  • No refunds are given on or after the arrival date.
  • Refunds will be processed using the original credit/debit card, with no exceptions.
  • The cancellation policy may be amended during a Regional/National travel disruption.
  • Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.