Campground Cancellation Guideline
Campground Specific Cancellation Policy
Different accommodations require different cancellation times. See the following for exact requirements.
Deluxe Kabins- By 3pm 14 days/2 week before day of check-in.
Kamping Kabins- By 3pm 7 days/1 week before day of check-in.
RV & Tent Sites- By 3pm 48 hours/2 days before day of check-in.
We are confident these timelines provide some of the most flexible cancellations across leisure and travel industries. Therefore, due to the strong guest demand for our outdoor hospitality experience, please be aware that this policy will be enforced on a consistent basis without exception.
All cancellations must be canceled via phone call (not email).
Refunds
When canceling you will be charged a $10 cancellation fee unless you have KOA Rewards at the VIP level. Sites will not be held past 12 noon on the day following your scheduled arrival and the reservation will be automatically canceled unless prior arrangements have been made.
*No refunds are given for missed nights do to missing check-in window/times, and leaving earlier/staying less days then booked.
*No refunds are given for the Eclipse weekend.
* No refunds are given for Inclement Weather
National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
If you need to cancel your reservation, please call 1-800-562-9132 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays & Special Events: Special deposit and/or cancellation policies may be required. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.