Campground Cancellation Guideline
Campground Specific Cancellation Policy
Cancellation Policy:
If you need to cancel your reservation, please call 423-323-7790 before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.
Standard Reservation Cancellation Deadlines:
- RV & Tent Sites: You must give 7 days cancellation notice. Call 423-323-7790 by 4 p.m., seven days before your scheduled arrival.
- Lodging & Accommodation: You must give 14 days cancellation notice. Call 423-323-7790 by 4 p.m., fourteen days before your scheduled arrival.
Special Events & Holidays: Cancellation Deadlines:
- RV & Tent Sites: You must give 14 days cancellation notice. Call 423-323-7790 by 4 p.m., fourteen days before your scheduled arrival.
- Lodging & Accommodation: You must give 30 days cancellation notice. Call 423-323-7790 by 4 p.m., thirty days before your scheduled arrival.
- Dates: December 24th-25th 2024, January 1st 2025, May 9th-11th 2025, May 23rd-26th 2025, June 6th-8th 2025, June 13th-15th 2025, June 27th-30th 2025, July 3rd-31st 2025, August 1st- 3rd 2025, August 29th-31st 2025, September 1st 2025, September 8th-9th 2025, September 15th-16th 2025, October 17th-19th 2025, October 24th-26th 2025.
Cancellation Details:
- Reservations made after these deadlines require nonrefundable deposits.
- Cancellations made after the deadlines will result in forfeiture of the full deposit.
- No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
- No refunds are given on or after the arrival date.
- Refunds will be processed using the original credit/debit card, no exceptions.
- The cancellation policy may be amended during a Regional/National travel disruption.
- Holidays and special events may have unique deposit or cancellation requirements. Please check with your selected KOA for details.
Nascar Race Week: Cancellation Deadlines:
Extended Stay/Stays Over 6 Days: Cancellation Deadlines:
- RV/Tent Sites & Lodging/Accommodation: No refund given at anytime on any reservation type.
- Dates: September 16th-23rd 2024, April 9th-13th 2025, September 10th-14th 2025.
Cancellation Details:
- RV/Tent Sites & Lodging/Accommodations: No refunds given at anytime on any reservation type.
- No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
- No refunds are given on or after the arrival date.
- The cancellation policy may be amended during a Regional/National travel disruption.
- Holidays and special events may have unique deposit or cancellation requirements. Please check with your selected KOA for details.
National Cancellation Guideline
Cancellation Policy:
If you need to cancel your reservation, please call the campground before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.
Cancellation Deadlines:
- RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.
- Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival.
For guests booking accommodations in California, a full refund will be given for reservations canceled within 24 hours of booking, provided the arrival date is at least 72 hours after the time of booking.
Cancellation Details:
- Reservations made after these deadlines require nonrefundable deposits.
- Cancellations made after the deadlines will result in forfeiture of the full deposit.
- No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
- No refunds are given on or after the arrival date.
- Refunds will be processed using the original credit/debit card, with no exceptions.
- The cancellation policy may be amended during a Regional/National travel disruption.
- Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.