Campground Cancellation Guideline
Campground Specific Cancellation Policy
RV sites cancellation policy: We have a $20 non-refundable cancellation fee on all reservations. If you cancel within 7 days of your arrival, you will forfeit entire amount paid.
Lodging Units cancellation policy: We have a $20 non-refundable cancellation fee on all reservations. If you cancel within 14 days of your arrival, you will forfeit the entire amount paid.
HOLIDAYS MAY HAVE A SPECIAL CANCELLATION POLICY, PLEASE CHECK WITH FRONT DESK.
Refunds for early departures policy:
RV sites will be issued a rain check for early departures.
NO refunds or rain checks for lodging unit early departures.
NO REFUNDS OF ANY TYPE ON HOLIDAYS OR HOLIDAY WEEKENDS FOR EARLY DEPARTURES IN RV SITES OR LODGING UNITS.
GROUP cancellation policy: If you cancel prior to 60 days of your arrival, 50% of deposit will be charged. If you cancel within 30 days of your arrival, you will forfeit your entire amount paid.
National Cancellation Guideline
Cancellation Policy:
If you need to cancel your reservation, please call the campground before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.
Cancellation Deadlines:
- RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.
- Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival.
For guests booking accommodations in California, a full refund will be given for reservations canceled within 24 hours of booking, provided the arrival date is at least 72 hours after the time of booking.
Cancellation Details:
- Reservations made after these deadlines require nonrefundable deposits.
- Cancellations made after the deadlines will result in forfeiture of the full deposit.
- No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
- No refunds are given on or after the arrival date.
- Refunds will be processed using the original credit/debit card, with no exceptions.
- The cancellation policy may be amended during a Regional/National travel disruption.
- Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.