Campground Cancellation Guideline
Campground Specific Cancellation Policy
RV sites cancellation policy: We have a $10 non-refundable cancellation fee on all reservations. If you cancel within 48 hours of your arrival, you will forfeit entire amount paid.
Lodging Units cancellation policy: We have a $10 non-refundable cancellation fee on all reservations. If you cancel within one week of your arrival, you will forfeit entire amount paid.
HOLIDAYS MAY HAVE A SPECIAL CANCELLATION POLICY, PLEASE CHECK WITH FRONT DESK.
Refunds for early departures policy:
RV sites will be issued a rain check for early departures.
NO refunds or rain checks for lodging unit early departures.
NO REFUNDS OF ANY TYPE ON HOLIDAYS OR HOLIDAY WEEKENDS FOR EARLY DEPARTURES IN RV SITES OR LODGING UNITS.
GROUP cancellation policy: If you cancel prior to 30 days of your arrival, a $50 fee will be charged. If you cancel within 30 days of your arrival, you will forfeit your entire amount paid.
National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
If you need to cancel your reservation, please call 1-800-562-4177 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays & Special Events: Special deposit and/or cancellation policies may be required. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.