Benbow KOA Reviews
Jan 22, 2019
No blankets in cabin upon arrival. Some amenities listed did not exist (dog run) or were not working (hot tub). Electrical switches in cabin not wired correctly. Hot water not quite hot enough. Very friendly and helpful staff.
Jan 18, 2019
Loved the stay and the desk people!!
Jan 10, 2019
Needs some attention to facilities
Jan 08, 2019
Our stay at the Benbow KOA was the highlight of our year. The staff and personel were phenomenal, and fixed any issues that we had, and were professional and courteous during our stay. Our cabin at the property was in the location that we requested, right next to the river. We will be recommending this property to our camping friends, and will gladly stay at this property again in the future.
Jan 07, 2019
Cabin was cold. Hot tub was cold. Layout of cabin had potential. Kids loved the loft. Would probably be better for a warmer weather visit.
Jan 06, 2019
Cabin was Ok
Nov 15, 2018
Heating wasn’t working upon arrival. Since we arrived late, the issue couldn’t be fixed until the next day. There was not extra toilet in bathroom. Cabin sleeps 5 ppl but only 2 towels in bathroom. Had to ask for extra and never came. It was a beautiful place and nice ppl there tho. I wish the pool table area and hot tub were open a little bit later in the night to enjoy. Thank you!
Oct 30, 2018
Oct 18, 2018
Love going to Benbow KOA. Very relaxing. This time it was for a family gathering. All the siblings loved it and will continue to come. The staff is very friendly and if needed, helpful. Good place to stroll around and make new friends. We have rented a cabin 3 times in the last 6 months. Yep, we like it! Thanks everyone for making our stay a good experience!
Oct 15, 2018
Cabin was very dirty. We were moved to another cabin which had no toilet paper and dirty tub, toilet and kitchen. This is our first bad experience at this location
Oct 10, 2018
We stayed in one of the cabins- awesome stay, beautiful area. The people were very friendly and of immediate assistance when we needed something. Thank you!
Oct 09, 2018
When we checked in, our cabin was filthy. It looked like they just changed the sheets and towels, and emptied the trash. The floor was not even swept nor mopped. We had to do that. The tables and kitchen counters were dirty and sticky. The carpet at the loft was not vacuumed. There were M&Ms on the floor. The bathroom was filthy. Urine spots on the toilet, hairs on the sink, dirty towels.
Oct 08, 2018
The cabin was very dirty. I set my shirt on the night stand, and when I picked it up it was covered in LARGE amounts of dust. The silverware also had food stuck to it. The outdoor facilities were clean and nice, except the pools heater was broken, so my kids were very disappointed. If the cabin wasn't filthy, I would definitely come back. Unfortunately I spent my first day cleaning on my vacation.
Oct 08, 2018
Stayed in a "river front" cabin for 1 night. Had a poor view of the river and the camp ground was in disrepair. The unit was extremely dusty. Dust was caked on to the ceiling fans and all horizontal surfaces. The windows were full of cob webs and the floor had not been cleaned in some time. I was very disappointed.
Oct 04, 2018
Reserv agent Robert picked perfect cabin, friendly knowledgeable staff & mgmt, super clean facilities all provided a great trip for us "non-camping" gals. Winning this KIXE auction Glamping pkg was the best investment ever. A win-win! Wonderful respit from Redding fires too. Will be back again.
Sep 18, 2018
Cabin was perfect for my 2 children and myself. The area was beautiful and the staff was friendly and helpful. I would have given 5 stars but the Cabin was a little dirty when we arrived. It had old candy in the window seal and lots of dust/ dirt on the floor still and there was no broom to sweep it up with.
Sep 17, 2018
Great venue, we will be back for sure! We liked that it is a smaller camp ground but it has all the amenities! Our favorite KOA to date!
Sep 17, 2018
Great campground very nice time!
Sep 05, 2018
The cabins are way too expensive for the low quality. They were not super clean. The campsites are very close together.

CAMPGROUND RESPONSE / COMMENTS:

I regret that we did not meet your expectations.
Sep 04, 2018
Facilities were very nice, however, we paid $249/night for a deluxe cabin and were without power from 2 pm on a Saturday thru Sunday when we checked out. We notified staff and someone came and flipped the main power switch but never asked us if everything was working or not...When we came back later that night from a wedding at the Inn, the cabin was completely dark...we were pretty unhappy

CAMPGROUND RESPONSE / COMMENTS:

I am sorry that you had power problems and I appreciate the positive comments. I have discussed your power problem with the maintenance staff to insure that it does not happen again.
Aug 24, 2018
The campground is great nice and clean. But the queen beds in the cabins are very hard. I am handicapped. So this was not good for me. I have severe arthritis in my knees hips and spine so these hard beds hurt me. Other then that the kids really enjoyed their stay. Our cabin was right next to the playground which was amazing.

CAMPGROUND RESPONSE / COMMENTS:

I regret to hear that the bed did opt meet your expectations but I thank you for your otherwise positive comments. Let us know in advance of your next visit and we will do our best to accommodate your handicap.
Aug 20, 2018
Our cabin was dirty. We don’t smoke and when we showed up there were 3 cigarettes butts in an ash tray on the back patio table, with a patio chair pulled out where someone just left. The floors were dirty in cabin and under the bed was filthy. One of our bath towels had a brown streak done the middle of it. For $225 a night we didn’t expect the uncleanliness.

CAMPGROUND RESPONSE / COMMENTS:

I very much regret that we did not meet your expectations. Please call me to discuss. Corky Gilbert, Manager
Aug 20, 2018
The shared facilities were good. The cabin itself although "deluxe" and pricy was missing a few essentials which seemed to indicate some maintenance is lacking. The gas grill was in very deteriorated condition, there was no cutting board or paper towels which I have gotten in other "fully furnished" KOA cabin rentals, the spatula was damaged, the bathroom did not have a curtain for privacy.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your comments. I'm glad that you enjoyed your stay and regret that the cabin did not fully meet your expectations. I have passed your comments along to insure that it does not happen again.
Aug 16, 2018
Staff was very helpful, grounds well kept and clean. The campground was full and all the campers were courteous and quiet. I booked short notice and was able to get 3 cabins for our group. The cabins were like apartments with full size kitchen appliances and a nice queen bed! Recommend replacing the sofa bed in unit 404 and having a broom and dust pan. Over all we had a nice time there.
Aug 14, 2018
Aug 14, 2018
we had a great time, stayed in a deluxe cabin with accommodations for 6. it was a pretty tight squeeze but it worked. kitchen and bathroom were stocked with towels, plates, cups, utensils, and cookware, wish I would have known because we brought everything with us. the staff were helpful and friendly.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your nice comments; glad to hear that you enjoyed your time with us. Hope to see you again soon.
Aug 14, 2018
The cabin wasn’t very clean. There was a really bad ant problem. The ants got in to our things.

CAMPGROUND RESPONSE / COMMENTS:

Very sorry to hear about the ants. We have notified the pest control company to increase the frequency of their applications to the maximum allowed under state and federal regulations.
Aug 13, 2018
At $200 per night I would expect that the frig be cleaned before we arrived and that the deluxe cabin be deluxe and not smelly. The adjacent river is basically dry now that the State of California has taken away 1/2 the water that once ran through it. The area is extremely dry now, not green as in pictures. This KOA is way past its heyday, but is packed because there is nothing else around.
Aug 12, 2018
Aug 12, 2018
CONS: Our 'delux' cabin was tiny. I had to dust the bathrooms when I got there - the layer was white it was so thick. Their wifi - was deplorable, I could only get wifi for 35 seconds on one of the 5 days we spent there. This was NOT mentioned in their brochure. Spa was tiny, water park a joke - and only worked on last 2 days. No broom in cabin so had to deal with sandy floors! Staff polite
Aug 12, 2018
Someone else was in our cabin when we arrived. I had 2 kids with me & had to wait until 8:30PM to get in our cabin (3 hours) & it smelled. The cabin was still dirty after staff cleaned it & my kids sheets had dirt all over them. There was 1/2 roll of toilet paper & no dish washing detergent. Staff was suggesting I was the previous campers dishes. I was offered a bottle of wine which was nice

CAMPGROUND RESPONSE / COMMENTS:

The condition of your cabin did not meet Benbow KOA standards and I apologize for the inconvenience. Please call me to discuss the problems you mention. Corky Gilbert, Benbow KOA General Manager.
Aug 11, 2018
I was very disappointed in my stay, as we walked in the cabin it looked very run down. Overpriced for dirty conditions/ants. Last year we rented a cabin here and was very happy, but 2 days ago This cabin had a very bad ant problem, ants in the microwave, we woke up at 4am with ants on us in our beds, moldy shower curtain, and the base of the toilet was had urine and hair on it, dirty floors etc

CAMPGROUND RESPONSE / COMMENTS:

I am very sorry about the ant problem. We have had the exterminators in regularly but we often cannot spray inside the cabins because guests are there. We did comp your room by way of apology and I hope you will give us another chance.
Aug 10, 2018
Aug 09, 2018
Very pleasant!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your nice comments; glad you enjoyed your stay.
Aug 06, 2018
The cabin had, obviously, not been well cleaned for an extended period of time. The floors were all extremely dirty. I had to get staff members to acquire a coffee pot for us, after our arrival. The well was not working, so the campground and golf course were very Brown and unattractive. I can get more for my money at a good Motel.

CAMPGROUND RESPONSE / COMMENTS:

I regret that your stay did not meet your expectations. I hope you will give us another chance to make things right.
Aug 03, 2018
Aug 02, 2018
Location is beautiful & kid areas (park & pool) are clean & good shape. Our cabin however was not fully stocked. There was a major ant problem. They were in the kitchen, floor, & closet. The cabin hadn't been swept & the counters & edges of sinks & faucets haven't been properly scrubbed in a long time. Finally, I couldn't tell if the sheets had actually been cleaned because we found hair on them

CAMPGROUND RESPONSE / COMMENTS:

I apologize that the cabin did not meet your expectations and hope that you will give another chance.
Jul 31, 2018
many flies and other flying insects in the cabin
Jul 30, 2018
So clean and fun!! The best campground we have ever visited!
Jul 29, 2018
Jul 29, 2018
With one exception, this was a great place to stay. We arrived to stay at a tent site namely, site T-1. Upon site review we discovered that this is not really a tent site, or certainly should not be. Here’s why. a- it is a piece of lawn next to the road where there is no place to park vehicle, b- there is no table, c- there is no fire pit, d- it isn’t flat, and d- it is in middle of a dog run
Jul 29, 2018
Excellent access to freeway, nice pool and splash pad. Good location next to a creek and short walk from historic inn. Was a little surprised at how sparse the store was stocked. While the kabin had all the amenities you would expect, we were a little disappointed at how dirty it was when we checked in: dirty dishes in dishwasher, leftover food from previous occupants, and stained furniture.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your positive comments. I regret that the cabin was not cleaned to your satisfaction. I have passed your comments to housekeeping to insure that it does not happen again.
Jul 29, 2018
We felt the cabin could have been a little cleaner. There were a few cobwebs and thick dust. There were a small amount of ants invading our cabin, but not super bad. Having a few extra garbage liners would be nice, and a WiFi repeater at the far end of campground would be good. Kid has medical condition and medical device connects device to mom/dads phones via wifi link.

CAMPGROUND RESPONSE / COMMENTS:

I regret that your cabin was not properly cleaned. I have forwarded your comments to housekeeping. WiFi reception in the Benbow valley is poor overall and we are looking at alternatives to increase coverage at the park.
Jul 26, 2018
The grounds were beautiful but the cabin was dirty ,dated and not what we expected.
Jul 24, 2018
As always, we had a good visit in Benbow!
Jul 23, 2018
With young kids the cabins were perfect, cooking food etc. was easy and we spent most of the time by the pool and the river. Easy and relaxing getaway.
Jul 23, 2018
Absolutely no attention to guest experience. Cabins are triplex trailers, not a cabin by any definition. plain, white box. Effectively no window ( one tiny one, poorly located to meet code only). Exterior no amenities, gravel parking outside door within inches of the old, poorly maintained table. Staff was unhelpful when asked to provide an extra blanket. Four requests went unanswered.
Jul 22, 2018
This was our first stay at a KOA cabin and it exceeded our expectations. Cute, clean, bright little studio cabin with bunk beds for the kids. We loved that it was right on the river and such a short drive to Humboldt Redwoods State Park.
Jul 21, 2018
Jul 21, 2018
Air conditioning in cabin was great. Staff very friendly. Daughter loved the pool but it gave her a rash on arms and legs so she couldn't swim anymore. Pool table was fun for the kids. Nice families there. Would stay again but skip pool.
Oct 25, 2019
Excellent place
- Jorge Luna on Google
Oct 08, 2019
One of my favorites! Great splash park for the kids nice pool well maintained.
- Me Too on Google
Oct 28, 2019
Power to the wheel town was out, nice place to retreat to
- Jacob Beaumont on Google

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