Benbow KOA Reviews

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Campground Reviews

Aug 16, 2018
Everything was going ok until we went out on a day trip and some other camper took our food up lawn chairs and couple other things. I guess low life people can be any where. Hosts were very nice and it was a well kept koa.

CAMPGROUND RESPONSE / COMMENTS:

Very sorry to hear about your loss. The vast majority of our campers are honest and theft is extremely rare here. I know that does not compensate you for your loss but we will try to make it up to you on your next visit.
Aug 16, 2018
We booked for full hookups on Saturday (Aug11) for Monday and Tuesday nights (Aug 13-14). Upon arriving on Monday, there was a notice posted on the door stating there would be a planned power outage from 8:30AM to 3:30PM on Tuesday. I told staff this was a huge inconvenience since we left our generator at home. Husband drove home an hour away and staff didn't care. No compensation was given.

CAMPGROUND RESPONSE / COMMENTS:

I regret the inconvenience but PG&E shut down power for the entire area, not just the Benbow KOA and we identified the cause in the posted notice. We brought in generators to keep the pool and rec center open to minimize guest discomfort during the few hours that PG&E required for maintenance.
Aug 15, 2018
Nice employees very clean facilities trees grass well-maintained beautiful spot !

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your nice comments. Very glad to hear that you enjoyed your stay at the Benbow KOA and we hope that you will visit us again soon.
Aug 14, 2018
Aug 14, 2018
The swimming pool was way to crowded, and they put cabins where we used to stay with our trailer.
Aug 14, 2018
Enjoyed it, but now that I've actually seen the sites, it will give me a better idea on which to pick. I would like to add we were promised twice someone would come and fix our electrical issues and it never occurred. So need to work on that.

CAMPGROUND RESPONSE / COMMENTS:

I'm glad that you enjoyed your visit and I regret the electrical issues. I notified our electrician to correct the problem.
Aug 14, 2018
we had a great time, stayed in a deluxe cabin with accommodations for 6. it was a pretty tight squeeze but it worked. kitchen and bathroom were stocked with towels, plates, cups, utensils, and cookware, wish I would have known because we brought everything with us. the staff were helpful and friendly.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your nice comments; glad to hear that you enjoyed your time with us. Hope to see you again soon.
Aug 14, 2018
The cabin wasn’t very clean. There was a really bad ant problem. The ants got in to our things.

CAMPGROUND RESPONSE / COMMENTS:

Very sorry to hear about the ants. We have notified the pest control company to increase the frequency of their applications to the maximum allowed under state and federal regulations.
Aug 14, 2018
We were parked in the farthest possible site, (415), from the pool as possible, in 95 degrees! Very uneven space in rock. In the pool & in the spa were very unruly, unattended by parents, children...& no employees around to correct the issues. Gold course was dry & yellowed & an extra $38 to play! Very over priced for what you get!!!

CAMPGROUND RESPONSE / COMMENTS:

I regret that your stay did not meet your expectations. Unfortunately, not every site can be next to the pool but the farthest site is only a five minute walk. The proshop notifies all golfers prior to paying that we have had water problems and the course is brown. We charge only $10 to play 9 or 18 holes.
Aug 14, 2018
The office staff was very nice to try to accommodate us they did a fine job!! But the grounds need a lot of work!! They advertise a golf course it was a dead weed patch! The trees in the sites hang low and need trimming - if we would have gone into the site we were assigned the trees would have scratched our rig and likely took the A/C off the roof. They allow cars to park in the check in lane....

CAMPGROUND RESPONSE / COMMENTS:

Unfortunately, we lost our irrigation several weeks ago and the heat has wreaked havoc on the grounds, including the golf course. We explain that to golfers before they pay and have reduced the greens fee to $10 for 18 holes. We hope to have the irrigation system in operation shortly.
Aug 13, 2018
Site had a lot of trash and burned wood/fire pit debris littering site and patio. Water regulator had serious leak with standing water soaking hook up area.
Aug 13, 2018
At $200 per night I would expect that the frig be cleaned before we arrived and that the deluxe cabin be deluxe and not smelly. The adjacent river is basically dry now that the State of California has taken away 1/2 the water that once ran through it. The area is extremely dry now, not green as in pictures. This KOA is way past its heyday, but is packed because there is nothing else around.
Aug 13, 2018
Such a pretty site! The Historic Benbow Inn within walking distance has a great bar and restaurant. Would definitely stay there again.
Aug 13, 2018
Unique
Our room wasn’t available when we got there. The forgot to give us a key when we did get a room. We were told we would get an upgrade and didn’t. Our TV didn’t work. We didn’t have a grill on our barbecue which was filled with cigarettes. The staff were incredibly rude and unprofessional. The person driving the train drives way to fast and almost hit a child running across the street.

CAMPGROUND RESPONSE / COMMENTS:

I am very sorry that your stay did not meet your expectations. Please call me; I want you to return and give us another chance. Corky Gilbert, Manager
Aug 12, 2018
Aug 12, 2018
CONS: Our 'delux' cabin was tiny. I had to dust the bathrooms when I got there - the layer was white it was so thick. Their wifi - was deplorable, I could only get wifi for 35 seconds on one of the 5 days we spent there. This was NOT mentioned in their brochure. Spa was tiny, water park a joke - and only worked on last 2 days. No broom in cabin so had to deal with sandy floors! Staff polite
Aug 12, 2018
Someone else was in our cabin when we arrived. I had 2 kids with me & had to wait until 8:30PM to get in our cabin (3 hours) & it smelled. The cabin was still dirty after staff cleaned it & my kids sheets had dirt all over them. There was 1/2 roll of toilet paper & no dish washing detergent. Staff was suggesting I was the previous campers dishes. I was offered a bottle of wine which was nice

CAMPGROUND RESPONSE / COMMENTS:

The condition of your cabin did not meet Benbow KOA standards and I apologize for the inconvenience. Please call me to discuss the problems you mention. Corky Gilbert, Benbow KOA General Manager.
Aug 12, 2018
The pool was filthy! The reason we were there ( the pool) was ruined by slimy pool noodles, dogs in pool area and a very dirty pool area in general. The Eel river was cleaner than your pool and surrounding area. Not coming back there ever.

CAMPGROUND RESPONSE / COMMENTS:

I regret that you did not enjoy your stay but the negative pool comments surprise me. We maintain the pool to the highest commercial standard and our pool technician checks it every morning to insure that the pump and filter work properly and that the chemicals are balanced. This is the first negative pool comment I have received.
Aug 12, 2018
Kind of small for big rigs like mine. I could not avoid driving on the grass at my site.

CAMPGROUND RESPONSE / COMMENTS:

We plan to extend several of the sites to accommodate larger rigs. Please check us out next summer.
Aug 11, 2018
Poor Internet access
Aug 11, 2018
Very nice RV park, very clean and seems to be pretty secure. Employees constantly seen in golf carts running around the area. Most spaces are shady with lots of trees. My only problem and a warning to others. They don't just water at night they drown vehicles and camp gear as well. If you have a nice clean polished RV or towed vehicle it ain't gonna be pretty in the morning. Hard water spots!
Aug 11, 2018
Staff was courteous and helpful. Grounds were pretty dry. Dead grass everywhere. Pool was supposed to open at 10am but didn’t open until noon. Water park posted hours are 1-5pm, but when we arrived at 4 it was turned off. Back-in sites are a LONG way from the pool, better to get a pull-through site closer to pool. Nice, mature trees provide shade in most spots. WAY over priced ($70).
Aug 11, 2018
We were put in site 409, cracked pavement lifted you could put a pingpong ball in! Electrical box hanging off its post! People in site 410 sleeping on tables and ground! Back end of this property looks like it's been neglected for awhile. Golf course was brown and hard pan totally neglected! We left after one night!!!!

CAMPGROUND RESPONSE / COMMENTS:

I regret that you did not enjoy your stay with us. Please contact me to discuss your complaints; I would like to make it up to you. Corky Gilbert, Manager
Aug 11, 2018
I was very disappointed in my stay, as we walked in the cabin it looked very run down. Overpriced for dirty conditions/ants. Last year we rented a cabin here and was very happy, but 2 days ago This cabin had a very bad ant problem, ants in the microwave, we woke up at 4am with ants on us in our beds, moldy shower curtain, and the base of the toilet was had urine and hair on it, dirty floors etc

CAMPGROUND RESPONSE / COMMENTS:

I am very sorry about the ant problem. We have had the exterminators in regularly but we often cannot spray inside the cabins because guests are there. We did comp your room by way of apology and I hope you will give us another chance.
Aug 11, 2018
Great place. Great facilities. Would stay again.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your kind words! We hope to see you again. ll return soon.
Aug 11, 2018
The location near Benbow park, Benbow Inn, the Eel River, and the Avenue of the Giants is desirable. There's nice spacing between sites and quite a bit of trees. Near fwy but feels isolated.

CAMPGROUND RESPONSE / COMMENTS:

I'm glad you enjoyed your stay. Please keep us in mind for your next visit to Redwood Country.
Aug 10, 2018
Aug 09, 2018
We only stayed one night on our way to the Oregon Coast. It is a lovely park.
Aug 09, 2018
The staff was very helpful and polite. The restroom could have used a clean up on Sunday and the shower floors under the mats could use a good scrubbing. That is the only reason it was not a 5 and only a 4. Thanks for a great vacation!

CAMPGROUND RESPONSE / COMMENTS:

Glad to hear your enjoyed your stay at the Benbow KOA. I passed your comments along to maintenance and regret that we disappointed you; it will not happen again.
Aug 09, 2018
great time,great staff

CAMPGROUND RESPONSE / COMMENTS:

I'm glad to hear that you enjoyed your stay at Benbow KOA and we look forward to seeing you again.
Aug 09, 2018
Very pleasant!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your nice comments; glad you enjoyed your stay.
Aug 09, 2018
Overnight stay enroute from Reno to Oregon coast. Beautiful setting next to the Eel River and close to the California redwoods. Very clean, quiet and comfortable, but also very expensive.

CAMPGROUND RESPONSE / COMMENTS:

I'm glad to hear that your enjoyed your stay. If you camp frequently, you might check out the KOA Value Kard; it reduces your camping expense.
Aug 08, 2018
Aug 08, 2018
The staff was great. the pool and facilities were OK. we asked for 50 amp power, but was only able to run at 30 amp because of problems with electricity at the park. the golf course (lost water system) was totally out of play. greens were dirt, fairways were dirt and brown grass. the freeway noise was slightly bothersome. sites had grass & were level. Baths were clean.
Aug 08, 2018
Very nice location. Well maintained. Zero complaints.
Aug 08, 2018
Brought our 18 month old for her first camping experience. Joined 2 other groups with young kids and had a great time. Campground is clean, quiet, and has many amenities perfect for kids. Bummer the splash pad was broken though, but sounded like it was going to be getting fixed. My husband had a good time golfing too!

CAMPGROUND RESPONSE / COMMENTS:

it's nice to hear that you introduced your daughter to camping at the Benbow KOA. The Splash Park is up and running.
Aug 07, 2018
The campground was clean and quiet. We just stayed one night, so we didn't get to spend much time, but if we are in the area again we would definitely stay again.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your nice comments; we look forward to seeing you again.
Aug 07, 2018
Stayed one night. Camped in the tent section with an RV. Felt like the forgotten section of the campground. The drive through sites were well maintained with grass and fire pits. The back section has dead grass and squeezed between cabins. Lots of flies all around the area. Bathrooms were clean and the staff super nice. Pool needed cleaning as it was heavily used. Full of hair and bugs.

CAMPGROUND RESPONSE / COMMENTS:

I'm sorry the pool did not meet your expectations. I passed your comments along to maintenance to insure that it does not happen again.
Aug 06, 2018
Aug 06, 2018
The cabin had, obviously, not been well cleaned for an extended period of time. The floors were all extremely dirty. I had to get staff members to acquire a coffee pot for us, after our arrival. The well was not working, so the campground and golf course were very Brown and unattractive. I can get more for my money at a good Motel.

CAMPGROUND RESPONSE / COMMENTS:

I regret that your stay did not meet your expectations. I hope you will give us another chance to make things right.
Aug 06, 2018
Very clean and people where very friendly.

CAMPGROUND RESPONSE / COMMENTS:

Glad to hear that you enjoyed your stay and we hope to see you again.
Aug 05, 2018
Aug 05, 2018
Aug 05, 2018
We have been staying at this KOA for about 10 yrs as it is a halfway point on our trip to Oregon! We have recommended it to many folks over the years. We were extremely disappointed at our recent visit as they have let the grass die in many of the RV sites as well as trash in our deluxe site, the entire golf course is bone dry and dead. Also some huge trees dying due to lack of water.

CAMPGROUND RESPONSE / COMMENTS:

The pump that supplies all of our irrigation water died and the repair was far more difficult and challenging than I can explain here. With the summer heat, the lack of water caused almost immediate damage. We have corrected the major problems and hope to have the well back on line by the end of the month. Please come back and see the difference.
Aug 04, 2018
We were there with our granddaughter for a three night stay. She loved the activities and we loved the grassy shady site.
Aug 04, 2018
Nice setting. The bathrooms need to be upgraded, though. There should be both hot and cold running water in the sinks and working soap dispensers. In the women's bathroom we used, only one dispenser worked to service four sinks.
Aug 04, 2018
The sites need to be level and some of your turn aren’t wide enough given how cars have to park.
Aug 04, 2018
Nice camp ground
Aug 04, 2018
Aug 03, 2018
Unique
booked a night for 2 in 2 person room. Should have booked a 4-6 guest cabin for us instead... Live & Learn!! We will be back!

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