Campground Cancellation Guideline
Campground Specific Cancellation Policy
RV sites and Tent Sites:
48 hours' cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
Cabin Reservations:
Must give 7 days, (1 Week) notice of cancellation by 4 pm prior to check-in to receive a refund minus a $25 cancellation fee.
Holiday Reservations:
No Refunds for holiday cancellations, dates include Memorial Weekend, July 4th Weekend, Labor Day, & Columbus Weekend. This includes all site types - Tent, RV, Cabins, & Deluxe Cabins. - May be changed to one other weekend up to one year only.
All cancellations must be done over the phone as per KOA National Policy, no email or text cancellations accepted.
For more information about this campground's policies and for cancellations call: 800-562-0799
National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
If you need to cancel your reservation, please call 1-423-234-4992 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays & Special Events: Special deposit and/or cancellation policies may be required. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.