Austin East KOA Holiday Campground Reservations

Campground Cancellation Guideline

Campground Specific Cancellation Policy

CANCELLATION POLICY:

If you need to cancel your reservation, please call Austin East KOA at 800-562-8743 before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee.  $20.00 fee is waived for KOA Rewards VIP members. 

Text and email notifications of cancellations will not be accepted.

Cancellation Deadlines:

  • RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.
  • Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival. 

Cancellation Details:

  • Reservations made after these deadlines require nonrefundable deposits.
  • Cancellations made after the deadlines will result in forfeiture of the full deposit.
  • Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.

CANCELLATION POLICY for: SPECIAL EVENTS / HOLIDAY RESERVATIONS

KABINS: (1 night deposit) $20 cancellation fee if cancelled 14 days prior to arrival. Within 14 days of arrival date - deposit is non-refundable

RV and Tent Sites: (1 night deposit) $20 cancellation fee if cancelled 7 days prior to arrival.  Within 7 days of arrival date - deposit is non-refundable.

No-Show:  Deposit is forfeited and non-refundable

Early Departure:  No refund of unused nights.

NOTE: Early check-ins and late check-outs cannot be accommodated during Special Events / Holiday Season. Consider reserving an extra day if your event runs late or early.

National Cancellation Guideline

Cancellation Policy:

If you need to cancel your reservation, please call the campground before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.

Cancellation Deadlines:

  • RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.
  • Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival.

For guests booking accommodations in California, a full refund will be given for reservations canceled within 24 hours of booking, provided the arrival date is at least 72 hours after the time of booking.

Cancellation Details:

  • Reservations made after these deadlines require nonrefundable deposits.
  • Cancellations made after the deadlines will result in forfeiture of the full deposit.
  • No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
  • No refunds are given on or after the arrival date.
  • Refunds will be processed using the original credit/debit card, with no exceptions.
  • The cancellation policy may be amended during a Regional/National travel disruption.
  • Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.