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RV Reviews

Jul 12, 2021
I loved my stay ar Koa very clean and friendly people alot of things to do for kids and adults I signed up on the waiting list for a permanent spot
Jul 10, 2021
Jul 09, 2021
Out dated and no actives for kids on 4th of July weekend. Disappointing!
Jul 09, 2021
From the moment we checked in, it felt very unwelcoming and as if we were unwanted. We have been road tripping for years staying at many KOA Campgrounds and this was by far the worst in regards to customer service.

CAMPGROUND RESPONSE / COMMENTS:

Customer service is our highest priority and is typically our strong suit. We are sorry this was your experience.
Jul 06, 2021
Jul 06, 2021
Stayed for a long holiday weekend. The staff was friendly and helpful, the grounds where clean and the lots are level where we stayed. It is an older camp ground so have to take that into consideration with the shape of the putt golf course and grounds. They do have wifi but most of the weekend I am sure was just overloaded keep getting kicked off. But who goes camping for the wifi!!
Jul 06, 2021
Only campground I stayed at where water is not on same side as sewage and electricity. This caused huge problems for me and my family. Camp store is subpar. No activities for Fourth of July.
Jul 04, 2021
old park, needs a lot of work. the sites were all horribally unlevel.
Jun 28, 2021
Jun 28, 2021
Jun 25, 2021
John was so nice to put us up for the night. We had 3 more hours to drive to the intended campground and were so tired to drive on. John was so nice to put us up for the night and helped us so much with map directions to our other campsite. Quiet and clean. Nice walking paths for dog walking and a pretty view of the lake. Thank you John for accommodating us.
Jun 21, 2021
Jun 17, 2021
Staff was very friendly and accommodating. Facilities were great. Would definitely stay again.
Jun 16, 2021
Decent enough place. Lots of road ruts from rains. Spots are tight for 45’ Rig
Jun 14, 2021
Jun 08, 2021
Staff is friendly and accommodating
Jun 08, 2021
Staff was super helpful. Site was clean and easy to back into.
Jun 07, 2021
This review has been removed by KOA due to profanity.
Jun 07, 2021
Had a blast! Very friendly staff!
Jun 02, 2021
Site was spacious and level. Campground advertised WiFi and cable, neither one worked at location. Numerous ATV,s being driven causing extremely dusty conditions. Mini Golf in need of tremendous repairs. Caters to annual clients.
Jun 01, 2021
Internet speed are atrocious. Maybe that's the max speed they can get, but it's terrible. Also, the sites are EXTREMLY close together, unless you are in one of the lower spots. I also felt the upkeep on the grounds could have been better, especially around the permanent spots.
Jun 01, 2021
VERY friendly team! However, the bath houses, the playground, and the recreation hall have not been upgraded in a decade, if not more. The pool area was fine, but dirty. There was a lot of trash around the playground area and weeds around the putt-putt area. Four swings and one metal slide is a really sad playground. Again, the staff was great, but we will not stay again.
Jun 01, 2021
Great place, could use some more gravel on the roads and camping sites but other than that great place!
Jun 01, 2021
Not your traditional Koa. Couldn't enjoy a campfire, the ring was on a hill so no where to comfortably sit. I believe it is newly acquired by them so wishing you best of luck on renovations and park upkeep.
May 31, 2021
We love our stays at the KOA Journey in Russell Springs Ky.
May 29, 2021
It was great! Young girl in office so friendly. The patio area we stayed on was perfect
May 26, 2021
Zack was amazing, helpful and so sweet! The place was filthy and large dead cockroaches everywhere!
May 25, 2021
This place is not representative of all of the KOA’s we have visited for years. Most of the sites are permanent sites. We reserved a pull thru site with full hookups and that is what we expected. There is no such type at this KOA to accommodate a 35’ motor home towing. They only have 4 sites that are pull in and are BACKOUT. The office people were nice, but the KOA name should not be at this p

CAMPGROUND RESPONSE / COMMENTS:

I'm sorry you were unable to reserve one of our 70 feet long pull through sites, however these are the first ones to be rented.
May 23, 2021
Not as advertised.
May 18, 2021
We were assigned a great campsite on the downslope of the hill. The site had lots of room for our trailer and truck. All the staff were very friendly and happy to chat.
May 17, 2021
Out of the way nice layout, super quiet, nice upgrades going in too
May 17, 2021
May 17, 2021
Tanya and Zack were great! I would stay here again! The restrooms and showers were clean.
May 16, 2021
The staff was very friendly and supportive for our first time camping. The campground and the bath area was very clean. The pool looked nice but a little cool for us to swim. Will come back to this place again. It’s a nice little getaway.

CAMPGROUND RESPONSE / COMMENTS:

We are so glad you selected Russell Springs KOA Journey for your first camping experience. Try out the other great KOA campgrounds in our system.
May 14, 2021
Sites were fairly level, gravel, and long enough for our tow vehicle. Upgraded to a patio site. Much nicer than the other options. Restrooms and showers were clean. Staff was very helpful. A lot of upgrading appears to be happening. New blacktop in sections. Good cable. Rec room was locked up. Pool looked nice.
May 14, 2021
Major work to trees and driveway where underway during our emergency " no fuel " stay. We may have been there during their improvements and upgrading so I will not make any comments other then Thanks for the site and when you get it lookin' good....

CAMPGROUND RESPONSE / COMMENTS:

We have our drive way resurfacing completed fuel is plentiful so I you are in the area drop by and stay with us again!
May 11, 2021
We enjoyed the quiet location. The space we were assigned had plenty of room.
May 11, 2021
Needs some updates
May 08, 2021
Staff really accommodated our stay while fishing Cumberland Lake.

CAMPGROUND RESPONSE / COMMENTS:

Lake Cumberland is a great fishing lake and hope you caught some nice ones. We are within a couple of two lake ramps making us a wonderful location for you next fishing outing.
May 03, 2021
Tonya was very nice and very helpful. We enjoyed our stay
Apr 26, 2021
Apr 25, 2021
Nice place to stay if you’re wanting to use the Cumberland Lake Marina. Campground was very quiet while we were there. It was in April and it snowed one day. It looks as if there would be a lot of family activities once the weather warms up and they have everything opened up. I would definitely recommend for families.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us at Russell Springs KOA Journey. We are the KOA on beautiful Lake Cumberland and less than one mile to lake access.
Apr 16, 2021
We asked for a secluded area and the host we met was very helpful in putting us in one. Another staff member took the time to lead us to the site which we found very helpful. The campground was very peaceful and we enjoyed our stay very much.
Apr 13, 2021
It was very quiet. Staff were all very friendly. The kids couldn’t use the rec room due to remodel, but it was still a great weekend. Mini golf was fun. And the pool looks super nice. Can’t wait to come back and use it!

CAMPGROUND RESPONSE / COMMENTS:

Glad you had a great kick off to the camping season. Look forward to seeing you again this summer!
Apr 12, 2021
Apr 11, 2021
The woman that took our reservation was so accommodating and friendly! The woman that checked us in was awesome!! She was so friendly and welcoming! Wonderful amenities. The sites were great and the park was oh so clean and neat. We would definitely stay at this park again!

CAMPGROUND RESPONSE / COMMENTS:

Customer service is very important to us. We are glad to you selected Russell Springs KOA Journey!
Apr 10, 2021
The campsite was less than we expected. The 110v outlet wouldn’t work. Water hookup was not very well setup. Pvc pipe with hose bibs that leaked. Site needed gravel because when it rained it became muddy in places. The office was closed Tuesday, Wednesday and Thursday so there was no access to Ice while we were there. Camp overall was kinda run down and in disrepair
Apr 08, 2021
It was a pleasant stay. Very quiet no issues with any of the open amenities.
Dec 31, 2020
Excellent campground, great location & friendly helpful staff!
Dec 28, 2020
Great place to be near lake
Apr 10, 2024
Located on the high banks of lake Cumberland the campground is quiet and reasonably priced. Spots were easy to get in and out of and utilities worked fine for the whole stay. Staff were friendly and facilities were nice.
- Sarah Hartman on Google
Mar 29, 2024
We have been visiting this KOA for about 25 years and we still love it!! Definitely recommend!
- lisa patrick on Google