Northampton / Springfield KOA

139 South Road

Westhampton, MA 01027

Reserve: 800-562-6572

Info: 413-527-9862

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4 out of 5
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RV Reviews

Sep 26, 2013
Area by our site was very messy...hoses laying around, junk all over, old rusty firetruck....bad impression. Computer connection did not work. This evening we are in a beautiful campground in Maine. Everything here is neat as a pin.

CAMPGROUND RESPONSE / COMMENTS:

I am sorry that we had to ask your children to stop throwing the pea gravel on the playground at each other and rocks at our glass basketball backboards. Unfair reviews like this one happen and we just move on. The previous camper on this site loved it, read his review above.
Sep 25, 2013
Plagued with low voltage issues, fuzzy cable TV, check in was very slow. Danny, the site escort was very helpful.

CAMPGROUND RESPONSE / COMMENTS:

Sorry to hear about your problems. In the future, please inform the office of those type of problems. You should check your RV as our electrical system is fully upgraded and without issues. I checked the cable and needed to replace a bad tap. Have a great winter. John & Sally
Sep 25, 2013
Enjoyed our stay friendly and helpful. our sites were roomy and well taken care of. Thanks

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us and your kind words. Its funny that the next person on your site felt it was next to a rusty fire truck and other junk. Just proves people can find reasons for a negative review if they look. Have a great trip. John & Sally
Sep 24, 2013
Sep 23, 2013
Overall, a good KOA that I can tell is making the foundational changes to become a great location.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for noticing our hard work. We are always improving our campground to better serve our guests. John & Sally
Sep 23, 2013
The management went out of their way to help resolve a cranky cable TV system in our RV! Kudos!! This alone deserves a 10!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice comment. I hope the rest of your trip goes good. Have Fun. John & Sally
Sep 21, 2013
Sep 21, 2013
Sep 20, 2013
Nice quiet sitesa

CAMPGROUND RESPONSE / COMMENTS:

Thanks! It is very quiet here this time of year. John & Sally
Sep 19, 2013
Sep 19, 2013
Good stay, friendly staff, adhered to quiet times.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us. Quiet hours are a very important part of your experience. Have a great winter. John & Sally
Sep 19, 2013
Truly a trailer park!!! Not impressed ! Very rustic. The directions in the KOA book-terrible! Had to use GPS to find it!

CAMPGROUND RESPONSE / COMMENTS:

We explained upon your arrival that Trailer Life has our directions wrong and we have repeatedly requested they correct it. All our brochures, directories and website all have clear directions and we have blue camper signs guiding you in from all highways. John & Sally
Sep 18, 2013
Sep 18, 2013
very nice campground. Management was great. Thank you.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us again this year. We look forward to seeing you again next year. John & Sally
Sep 17, 2013
The Kelsey's went out of their way to make our group happy. Love the downhome appeal. We will be planning another stay with the grandkids as they have a lot of things for kids to do. Don's cafe was a definate winner! Don & Mary are great, Dinner aws good and breakfast on sunday was awesome!

CAMPGROUND RESPONSE / COMMENTS:

Your group is always a joy to have... a true camping group. Have a great winter we will see you next year. John & Sally
Sep 17, 2013
This is the least friendly staff we have encountered in all the years of using KOA!

CAMPGROUND RESPONSE / COMMENTS:

Sorry we obviously dropped the ball. I sent you a personal email to see what happened. You seemed happy when we spoke one evening. We enjoy our fall campers as we get to spend some time with you. Have a safe trip. John & Sally
Sep 17, 2013
Nice and warm welcome from everyone...very friendly

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us. We hope to see you again if you come back to Mass someday. John & Sally
Sep 17, 2013
East hookups not spread out, but all together, quite, clean

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying the night with us. Your escort really enjoyed speaking with you and we hope you stop again someday. John & Sally
Sep 16, 2013
Found so many flies that it was very uncomfortable. No insect spray in the store, only fly paper. Also looked for camping toilet paper, had none.

CAMPGROUND RESPONSE / COMMENTS:

Im sorry for your troubles. We sell Scott Toilet paper as it is a more economical choice vs the expensive "RV" paper. Have a great winter. John & Sally
Sep 12, 2013
Sep 10, 2013
there is a campground rule about no childrens powered riding toys.... but the owners let their son ride one all over the grounds instead of jus in the immediate backyard... not consistant !!!! other wise a most enjoyable staff and very clean

CAMPGROUND RESPONSE / COMMENTS:

Not sure where you read this rule. Battery powered toys are allowed and as I told your friend I won't apologize for trying to give my kids a happy childhood. We get quite a few power wheels over the season and love the smiles they create. Have a great winter. John & Sally
Sep 10, 2013
Friendly staff. Would highly recommend to family and friends.

CAMPGROUND RESPONSE / COMMENTS:

Thanks. Your family is always welcome here and a joy to talk too. See you next weekend.
Sep 10, 2013
Lots of flies, dirty laundry and costly ($2.25 per wash). Overused. But, good location.

CAMPGROUND RESPONSE / COMMENTS:

I apologize that my staff didn't inform you that we have 2 other larger laundry rooms in the park. Pricing is lower then all the local Laundromats in our area and our machines are modern and well maintained. See you again soon. John & Sally
Sep 09, 2013
Sep 09, 2013
Hard to get to but very nice folks and area. Great for a multi day stay not so much for a one night stop over.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice words. We are the closest campground to either I90 (Mass Pike) or I91 in western Massachusetts and the route is marked with blue camper signs from all directions. You also trusted your GPS and ended up taking exit 2 off I90. Nice ride just long. Next time exit 3. Have a safe trip
Sep 09, 2013
We had a wonderful visit. The staff was really helpful and friendly. There was a problem with our bill and they were quick to fix it. I loved how kid friendly the campground was. We hope to come back sometime next summer.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice words. We are glad you plan to return next year and look forward to your visit. Have a safe trip. John & Sally
Sep 09, 2013
friendly staff clean restrooms first camping trip for grandson,had a great time there with him.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for camping with us this weekend. Have a great winter we will see you in the spring. John & Sally
Sep 08, 2013
Compared to other KOA campsites I did not find it a friendly atmosphere from the staff

CAMPGROUND RESPONSE / COMMENTS:

I apologize for dropping the ball on your stay. We strive to make sure everyone has a good time and feels welcome. Your son really enjoyed the fire truck and wagon rides. I sent you a personal email to explore this further. Have a good winter. John & Sally
Sep 05, 2013
Following your GPS coming in from the West will take you on backroads that are not suited for a motorhome (rough & steep). Then when you finally get there the flies are terrible. Your screens will turn amost black. Never open your door, we did and were fighting flies for two days after we left the park.

CAMPGROUND RESPONSE / COMMENTS:

Unfortunately we had to refuse entry to this camper. He failed to mention he had a pit bull when reserving in fact he denied having a dog when reserving. The fly comment is greatly exaggerated since he was here yesterday and never stayed. We even gave him a refund against our normal policy.
Sep 05, 2013
Over all the camping experience went well. Although I feel that the rules for the campground need to be fair for all which need to include the owners son who isn't exempt because his father owns the land. The rule "No motorized toys" means No motorized toys. What's good for one needs to be good for all!

CAMPGROUND RESPONSE / COMMENTS:

Are you really complaining about a 2 year old boy riding a battery operated tractor? I am in the campground business because of the lifestyle it offers my kids. This is his back yard, as well as a campground. He even shares it and all his toys. Little Tykes battery toys are welcome here. So ???
Sep 04, 2013
Sep 04, 2013
We always enjoy our stay at your campground. Your activites are fun, pool clean, and food offered is good. I would prefer the bathrooms to be cleaner. The toilets and the walls of the stalls could be a lot cleaner. The showers also had an odor. This could be improved.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us. Holiday weekends always bring a challenge with deep cleaning bathrooms as they are in constant use. Housekeeping deep cleaned them Monday afternoon. Have a great winter see you next year. John & Sally
Sep 04, 2013
From the first moment we felt welcomed like family! The entire staff was courteous, helpful, fun, encouraging and always around. We never had to look to far to find a yellow shirt with a very friendly face. Great activities for kids and adults alike. Clean restrooms and grounds. Lovely setting among with trees and open space. Great variety of sites. Seasonal campers were wonderful. We will be back

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the nice words. They were great to read after a hectic Labor Day Weekend. We enjoyed speaking to you at the pool Tuesday after all the chaos ended. I will be reading this at our weekly staff meeting. Have a great trip. John & Sally
Sep 04, 2013
Found it to be a quiet campground, even though it was the labor day weekend. The desk clerk was very friendly and accomadating.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice review we take pride in providing a safe clean and peaceful camping experience for those looking to get away as well as a full activity list for those looking for that. It can be quite a balancing act at times. Have a safe trip. John & Sally
Sep 04, 2013
we had fun and met new friends and the cost was affordable for a 3-day holiday weekend. Friendly staff.

CAMPGROUND RESPONSE / COMMENTS:

Thanks guys we try to keep the rates affordable for families. I am glad your kids had so much fun. They were so polite. See you next year. John & Sally
Sep 04, 2013
The activities for the children are great, always something going on . The only bad thing about the campground is all the flies. This was my second time going there and they were the same way last year .

CAMPGROUND RESPONSE / COMMENTS:

Thanks for your nice words. Being next to a farm we seem to get flies this week every year. Luckily, we have figured out how to control them and they last less then a week. John & Sally
Sep 03, 2013
Everyone at this campground is very nice. The owners are very helpful and even fixed our camper when the battery wasn't working right. We've been many times and enjoy the many activities throughout the day and night, the pool, the beautiful playground, and the fire truck and wagon rides. We'll definitely be back!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us again. Your family is all ways a delight and the conversations I have with your son while driving the fire truck are a lot of fun. Cant wait to see you guys again next year and see how the kids have grown. John & Sally
Sep 03, 2013
Loved this KOA! Sadly, we got a lot of rain, which can ruin tent camping. However, our site was fine in the rain, no low spots for puddles to form, etc. The kids really enjoyed the activities, bingo and the scavenger hunt. The pool was awesome and well kept. The staff was friendly and helpful. One suggestion is that the bathrooms need updating but they were kept clean. Would stay again!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for spending a wet Labor Day with us. It was great how everyone made the best of the weather and we all had fun. Hope to see you again next year. John & Sally
Sep 03, 2013
Sep 03, 2013
Everyone was extremely helpful and went above and beyond to make our weekend enjoyable. Lots of activities and just rustic enough to feel like you are camping!

CAMPGROUND RESPONSE / COMMENTS:

You hit the nail on the head describing us. I may use your comments in future ads. That is our goal, just enough rustic to know you are camping. Thanks for staying with us and we hope to see you again soon. John & Sally
Sep 03, 2013
black flys where really bad the worst I have ever seen and the camp store ran out of charcol and wood we understand things that go out of code but fire wood and charcol, Other then that the campground was awesome had alot to do for the kids and your staff is awesome. We'll be back again.

CAMPGROUND RESPONSE / COMMENTS:

I apologize for the confusion regarding wood and charcoal, we had both available all weekend. The flies seemed to want to spend Labor Day with us also. Luckily they left as fast as they arrived. Have a safe trip. John & Sally
Sep 03, 2013
helpful staff

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us again this year. Ralph is fun on the fire truck. See you next year. John & Sally
Sep 02, 2013
Sep 02, 2013
Sep 02, 2013
Unfortunately the office was very hard to get ahold of to make the reservation and is not the most efficient at check in compared to most KOA's The set up and cleanliness of this KOA is lower than most too. We go because its close to home.

CAMPGROUND RESPONSE / COMMENTS:

Our office opens at 9 every morning with the phone ringing in our house during the off hours for emergencies. You made your reservation online. I am sorry we upset you when security reminded you twice about quiet hours. Campers who retaliate through reviews is something we can deal with.
Sep 01, 2013
The only reason we left early was because of the threat of torrential downpour and thunder storms. We were in a little tent and didnt want to risk sleeping in those elements.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us. It did rain the next night. Weather was unpredictable this weekend but all in all it held off making it a pretty good Labor Day Weekend. Have a safe trip. John & Sally
Sep 01, 2013
We had a great time. Our fellow campers were friendly. The sites were well maintained. Staff was friendly and available.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us during the week. It is so quiet and peaceful this late in the summer. I am glad you liked the new lights we put on a few sites as they were new this year. Have a safe trip. John & Sally
Aug 31, 2013
Nice campground. Staff members were friendly and helpful. Restroom and showers were limited in the one we used, only one shower, but was clean.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us. We are hoping to add showers to that bathroom building this winter. I hope staff informed you of our other two modern restroom buildings. Have a safe trip John & Sally
Aug 30, 2013
we had the best site for our rv...site A. I grew up in Mass. but had never visited western Mass. Beautiful country roads and great biking rail trails . Very friendly staff too!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for spending a few days with us. The rail trail biking system is very popular. We hope to see you guys again next year if you make it back to the northeast. John & Sally
Aug 29, 2013

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