Northampton / Springfield KOA

139 South Road

Westhampton, MA 01027

Reserve: 800-562-6572

Info: 413-527-9862

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4 out of 5
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RV Reviews

Aug 18, 2014
Aug 18, 2014
Aug 18, 2014
campground nice and large but not a place for campers without children looking for tranquility.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us. Yes, we are an active family campground on weekends, in the summer, and we wouldn't want it any other way. We cater to families and are proud of our busy activity schedule. Midweek and after school returns we are very tranquil.
Aug 18, 2014
We liked it so much we stayed an extra day!

CAMPGROUND RESPONSE / COMMENTS:

Thanks, we are glad you enjoyed it so much. We hope to see you again next time you're in the area.
Aug 17, 2014
Aug 17, 2014
Super people, friendly and helpful. Nice level site for MH and tow vehicle. A bit out of the way not great roads to it but doable.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the nice review. We hope the rest of your vacation is great
Aug 16, 2014
Although the staff was friendly, it is definitely an old campground. The bathrooms definitely could use updating.
Aug 16, 2014
Aug 16, 2014
Christmas? In July? We didn't get all of the Christmas decorations.

CAMPGROUND RESPONSE / COMMENTS:

I will just assume that 99.9% of campgrounds that do theme weekends do Christmas in July. VERY popular and fun weekend I am sorry you didn't "get" it.
Aug 16, 2014
Wish we could have stayed longer. It was very pretty.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying the night with us. We hope to see you again on your next trip
Aug 15, 2014
This is a wonderful campground for a family vacation. Lots of actives for children.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for spending your vacation with us. We enjoyed your family. We hope to see you again next summer
Aug 15, 2014
We only stay at KOA and this one did not disappoint. We will be back next year

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us and we look forward to seeing your family again
Aug 15, 2014
Aug 14, 2014
My only issue was that I took a freezing, cold shower at 6:30am not realizing that the hot/cold was switched. I found the hot water as I went to turn OFF the tap! I am also surprised I was given a site which backed up directly in to a seasonal camper. I was there less than 12 hours but still.....empty sites were in the area!

CAMPGROUND RESPONSE / COMMENTS:

I do apologize, you are right, we should have given you a different site because they were available. I will have maintenance check the shower as yours is the first complaint. We hope you stay with us again.
Aug 14, 2014
Very nice people always willing to help. Will be back.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us and we hope you come again soon
Aug 13, 2014
Great time. Thanks

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the nice words. Have a safe trip.
Aug 12, 2014
Aug 12, 2014
We just stayed one night But the staff was very helpful and site was great. We will be back for a longer stay

CAMPGROUND RESPONSE / COMMENTS:

Thank you and we are looking forward to your return. See you soon.
Aug 11, 2014
Love the campground.. large sites.. my only problem was we had a family member camping with us ... he asked for site near us.. and was told everything near us was booked.. that wasn't true.. there were at least 15 open sites that weren't used all weekend. He was quite a distance away. It was his fist time camping, and It would of been nice if he was given one of those open sites.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us. I apologize for the misunderstanding regarding your family member site. Have a great summer
Aug 11, 2014
Aug 11, 2014
We were traveling up to Maine and needed a place to stop for the night, we were getting in late so made a reservation and hoped for the best. It's always difficult getting around a new campground at night, but when we arrived around 10, someone came out to help. They also had another staff member help us get all connected and setup. It was awesome getting that kind of service. THANKS AGAIN!!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us and taking the time to leave such a positive review. It's nice to hear everything worked as it should for night check ins. I will show this to the staff at tonight's meeting. Have a safe trip.
Aug 11, 2014
We were very pleased with the campground and the staff. They were all very very helpful when we had a problem. We would recommend this KOA to anyone that travles to this area.We will be going back. THANK YOU to ALL the STAFF!!! Tom Seaman & Kathleen Saunders

CAMPGROUND RESPONSE / COMMENTS:

Thanks Tom. I hope all went well with your RV issue. Good luck on your adventure.
Aug 11, 2014
Aug 11, 2014
We stayed at the KOA for a week, and had a spectacular time! We read most of the reviews and were wary, but we found none of the bad ones to be true. The people there are very friendly and helpful! Our boys were never bored, and they even caught fish! We hated leaving, but like all great things it had to end. We will be back, and friends and family will follow! Thank you for the great vacation!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for giving us the chance. We work hard to provide a fun, safe, relaxing vacation for our guests. Unfortunately in today's internet age, anyone we speak to about not following a rule goes right to the internet to post negative reviews. Luckily enforcing the rules is worth it!!!.
Aug 11, 2014
Outstanding service! The delivery of a local newspaper to our doorstep was a very nice touch.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us. The daily paper is a service we added this summer as a trial and I think we will do it next summer also. Have a great summer
Aug 10, 2014
Aug 10, 2014
Aug 08, 2014
It was great, the kids were so busy with all the activities. Loved the pool. Clean bathrooms and staff was so helpful.

CAMPGROUND RESPONSE / COMMENTS:

Thank you. Have a great summer.
Aug 08, 2014
Came in late and was greeted by the niceness people. Can't wait to come back. Amazing place great pull thru sites. Thank you Kelsey Family

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice words. We hope you stop again.
Aug 07, 2014
The kids had a great time will be back again. Bathrooms were clean, sites were great

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice words. Your family was a joy and we look forward to you returning in the fall.
Aug 06, 2014
Hard to rate staying only one night.Seemed to have many activities for children and facilities were clean and tidy. Would stay again.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your honest review. We agree a one night stay makes it difficult to review unless something bad or negative happened. Have a safe trip.
Aug 05, 2014
Aug 05, 2014
We did not like the fact that staff members occupy an area of the campground near us replete with Christmas lights, outdoor television and lawn ornaments. While people were friendly, this is a case where people have 'grown into' the place too much. It feels like someone else's proprietary space.

CAMPGROUND RESPONSE / COMMENTS:

It was Christmas in July during your visit. Also there was no reason to lie about how many kids you have as we do not charge for them. Have a great summer
Aug 05, 2014
Awful, very busy, children were not supervised at playground - given snow shovels to play with and ended up throwing shovels of rocks at one another. People walking around and driving golf carts with beers. Staff yelling at other staff. Washrooms were moldy and need of replacing. Site was not level. If it wasn't for being the halfway point to our destination, we would not of returned.

CAMPGROUND RESPONSE / COMMENTS:

This guest was upset because he lost the security card we issued for the gate and was charged $10. Keeping kids from playing with the pea gravel on the playground not possible. As long as ADULTS are responsible when drinking a beer that's nothing more then hard working people enjoying their weekend.
Aug 05, 2014
Had a great time, We cant wait to come back

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice comments. See you again soon. Enjoy the rest of your summer.
Aug 04, 2014
Aug 03, 2014
Aug 03, 2014
3 to 4 stars. Facilities and bathrooms are fine, OK, but there is so much erosion that our campsite was all sandy and gritty. After a rain, the sand and grit just gets everywhere. It would be nice if the campground spread gravel on the eroded sites, as they have on some of them.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for taking the time to fill out the survey. I will check your site in the morning and correct any problems. Have a great summer and we hope to see you again soon
Aug 02, 2014
Great family oriented place to stay located in the beautiful Berkshires

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us and the nice words. Have a safe and happy summer
Aug 01, 2014
It would be great if there were more organized activities for older kids during the week. The staff was very helpful and friendly.

CAMPGROUND RESPONSE / COMMENTS:

In today's world, activity planning is difficult for older children. Our activity directors attempt to interact with all the children to find their interests and plan activities based on them. Have a great summer.
Jul 29, 2014
3rd year staying here. 1st two years we were able to reserve a specific site. This year even with reserving 2 months in advance was not able to reserve a specific site. In fact they wouldn't even tell me what site # I would have. The site we got was unlevel and hard to get pitch for sewer. We may try a different campground. But we still enjoy this facility.

CAMPGROUND RESPONSE / COMMENTS:

I apologize for the confusion. I see that on previous years you stayed on 54. I did not see a request in your reservation and we thought we were upgrading you as site 51 is huge and backs up to the woods. We do make every attempt to give campers the sites they request. Have a great summer.
Jul 29, 2014
Jul 29, 2014
Jul 29, 2014
Our stay was okay and we would stay again. Office personnel were very professional and friendly. I would recommend though that the following items be considered; 1) restrooms and laundry closest to the lower pool require some updating, 2)Need to enforce the 5 MPH rule for all individuals visiting the park and this should also include all individuals driving the golf carts. Thank you.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your considerate suggestions. I do agree the lower bathrooms can use some updating. Although they are older they are always clean. We plan on renovating them this winter. As for the 5 mph speed limit we do enforce it for both cars and carts. Have a great summer and safe travels
Jul 29, 2014
Our site was great. I didn't care for the pull thru sites in the front of the site...they did not give a good first impression. The sites further back were great. The only negative was the complete lack of local tourist information...maps, local tourist highlights, activities, etc. Staff could not even identify the major horse show happening in Northampton.

CAMPGROUND RESPONSE / COMMENTS:

I apologize for the staff not helping you with tourist info. We have several brochures in the room attached to the store as well as a few handouts with information and phone numbers. Enjoy the rest of your summer
Jul 28, 2014
Jul 28, 2014
The site we stayed at very spacious. The people were very nice.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us. Have a great Summer
Jul 28, 2014
We always have a lot of fun here. The kids love the 2 different pools and all of the activities, especially tie dying and the ice cream social. We will definitely be going back again very soon!

CAMPGROUND RESPONSE / COMMENTS:

Thanks, your family is always fun when staying with us. The shirts came out great. See you soon.
Jul 28, 2014
We enjoyed our stay at the Northampton KOA. It is a very large camp-site, much larger than the other KOA sites that we have been to. Our kids enjoyed the fire-truck ride in particular. The playground is nice, the pool was nice, and the front-desk people were friendly and helpful. My only suggestion for improvement would be add more stalls to the bathrooms, sometimes the wait was too long.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the nice words. I obviously need to train staff on check-in duties. They should have informed you of the 3 separate bathroom buildings available. Enjoy your summer.
Jul 28, 2014

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