Northampton / Springfield KOA

139 South Road

Westhampton, MA 01027

Reserve: 800-562-6572

Info: 413-527-9862

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4 out of 5
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Campground Reviews

Oct 09, 2013
Oct 09, 2013
The people at the office were friendly even when we showed up early. It was clean and the escort was so nice and even brought us our wood. Can't wait to come back. The color leaves are amazing!
Oct 08, 2013
Oct 07, 2013
Great site, not pleased with shower area. Not easy to take a shower and not get clean cloths wet. Could have been cleaner. What the heck what do campers expect? Thanks

CAMPGROUND RESPONSE / COMMENTS:

Sorry about the bathrooms. My regular housekeepers headed south for the winter and I guess the replacements need further training. We will be monitoring the bathrooms from now till the end of season. There are ample hooks and a bench. Have a safe journey. John & Sally
Oct 05, 2013
Sorry too so log BUT would never stay here again The people who ran it were yellng and swearing at her own sons about getting the fire truck going for the kids ABSOLUTLY the worst we have ever stayed atFeel free to contact us because it was awful

CAMPGROUND RESPONSE / COMMENTS:

Not sure what we did to deserve this review, but I suspect fraud. I contacted via email and address was bad. Called phone # wrong number. This person stayed on a Tues in JULY and I am the ONLY one that starts MY fire truck. We can't avoid a few of these reviews each season. Neighbors Likely.
Oct 02, 2013
Very helpful people. Loaned a tv cable and even assisted with getting the stations tuned in. We stayed an extra day to do laundry and shop for groceries at Wally World

CAMPGROUND RESPONSE / COMMENTS:

We are always glad to help. Thanks for the kind words and good luck on the rest of your journey. John & Sally
Oct 01, 2013
Everything was wonderful, people friendly and helpful. The washroom facilities could be improved as far as cleanliness is concerned. We have stayed at other KOA campgrounds and found the washrooms spotless.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us, Busy weekends are always a challenge with keeping bathrooms spotless. They are cleaned and checked several times a day. Have a safe trip. John & Sally
Oct 01, 2013
the hosts were so friendly and very helpful with directions. can not wait to come back.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us for the week and your kind words. We hope to see you again soon. John & Sally
Sep 30, 2013
Sep 30, 2013
Sep 30, 2013
Sep 30, 2013
Sep 30, 2013
We love the staff...Laura, John and Nellie are the ones that we saw, and the other staff around the campground were great as well...I just dont know there names. We have already booked for 2014 Columbus Day and will be booking more for next year at this KOA.

CAMPGROUND RESPONSE / COMMENTS:

Your small group is always a joy to have. The kids are very active and fun. See you on the KOA care camp weekend next May. John & Sally
Sep 30, 2013
Campground very clean. Lots of activities for children.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us and we are glad you enjoyed our campground. We hope to see you again soon. John & Sally
Sep 30, 2013
This was a great find in Western MA

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us this fall we enjoyed speaking with you and cant wait to see you again soon. John & Sally
Sep 30, 2013
Had a very nice stay. Might go back for Columbus Day weekend. Two slight issues -- the bathrooms were cold and the firewood was a little pricey.

CAMPGROUND RESPONSE / COMMENTS:

We do hope you come see us this Columbus Day weekend. Firewood requirements that it now be kiln dried, did raise the price, but we are priced the same as Major Supermarkets in our area. John & Sally
Sep 30, 2013
we took our grand daughter we had a great time. going back this spring we want to play bingo next time. everything was great and very clean. thank you gena simoneau

CAMPGROUND RESPONSE / COMMENTS:

Thank you or staying with us this past weekend, Your granddaughter sure loved the playground and seemed to have endless energy. We will see you next spring. John & Sally
Sep 30, 2013
Beautiful park, very friendly staff.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us and your nice words. See you soon. John & Sally
Sep 30, 2013
The site was great but they bring a fire truck around with horrible exhaust that fills the camp with difficult air to breathe for about an hour after the ride.

CAMPGROUND RESPONSE / COMMENTS:

I am sorry you feel that way about our great fire truck. Kids and adults alike love it and the fact that we run it more then once a day. Have a great trip. John & Sally
Sep 30, 2013
Not enough full hook up spaces. The Orchard access road is not good, the lots are very unlevel, no cable.

CAMPGROUND RESPONSE / COMMENTS:

Due to the Big E we are extremely busy on weekends. Reservations on weekends are required. We feel the orchard sites are very nice although they don't have cable tv hookups. They make great overnight stops. Have a safe trip. John & Sally
Sep 28, 2013
Sep 26, 2013
Sep 26, 2013
Nice Campground, friendly staff, dogs enjoyed Kamp K9

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us and we are happy your dogs enjoyed our off leash park. They were fun to watch playing with each other. Have a safe trip. John & Sally
Sep 26, 2013
Area by our site was very messy...hoses laying around, junk all over, old rusty firetruck....bad impression. Computer connection did not work. This evening we are in a beautiful campground in Maine. Everything here is neat as a pin.

CAMPGROUND RESPONSE / COMMENTS:

I am sorry that we had to ask your children to stop throwing the pea gravel on the playground at each other and rocks at our glass basketball backboards. Unfair reviews like this one happen and we just move on. The previous camper on this site loved it, read his review above.
Sep 25, 2013
Plagued with low voltage issues, fuzzy cable TV, check in was very slow. Danny, the site escort was very helpful.

CAMPGROUND RESPONSE / COMMENTS:

Sorry to hear about your problems. In the future, please inform the office of those type of problems. You should check your RV as our electrical system is fully upgraded and without issues. I checked the cable and needed to replace a bad tap. Have a great winter. John & Sally
Sep 25, 2013
Enjoyed our stay friendly and helpful. our sites were roomy and well taken care of. Thanks

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us and your kind words. Its funny that the next person on your site felt it was next to a rusty fire truck and other junk. Just proves people can find reasons for a negative review if they look. Have a great trip. John & Sally
Sep 24, 2013
Sep 24, 2013
Sep 24, 2013
The hosts and staff were all friendly, hospitable and always accomodationg. Our cabin was very clean with more amenities than expected.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us and your nice words. We hope to see you again next year. John & Sally
Sep 23, 2013
Overall, a good KOA that I can tell is making the foundational changes to become a great location.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for noticing our hard work. We are always improving our campground to better serve our guests. John & Sally
Sep 23, 2013
The cabin was very clean. The hot water was tricky to manage but not horrendous. The kitchen was well-stocked with utensils and cookware. We're already planning to return next year.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us. Your cabin had an on demand water heater, great for unlimited showers, but a little tricky in kitchen sink. John & Sally
Sep 23, 2013
The management went out of their way to help resolve a cranky cable TV system in our RV! Kudos!! This alone deserves a 10!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice comment. I hope the rest of your trip goes good. Have Fun. John & Sally
Sep 21, 2013
Sep 21, 2013
Sep 20, 2013
Nice quiet sitesa

CAMPGROUND RESPONSE / COMMENTS:

Thanks! It is very quiet here this time of year. John & Sally
Sep 19, 2013
Sep 19, 2013
Good stay, friendly staff, adhered to quiet times.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us. Quiet hours are a very important part of your experience. Have a great winter. John & Sally
Sep 19, 2013
Truly a trailer park!!! Not impressed ! Very rustic. The directions in the KOA book-terrible! Had to use GPS to find it!

CAMPGROUND RESPONSE / COMMENTS:

We explained upon your arrival that Trailer Life has our directions wrong and we have repeatedly requested they correct it. All our brochures, directories and website all have clear directions and we have blue camper signs guiding you in from all highways. John & Sally
Sep 18, 2013
Sep 18, 2013
I don't think that the issues we had were anyone's fault, but we had many: shower not draining, door getting stuck and a horrible smell from sewerage twice. The staff was fast and friendly, but I wouldn't have said no to a discounted rate. They had to come 4 times to fix these problems. I suppose I could have asked for a discount.

CAMPGROUND RESPONSE / COMMENTS:

You failed to mention that you had 2 families in the cabin. The kids slammed the bunkroom door so hard it locked. You left without paying for firewood. I don't mind negative comments when I earn them. John & Sally
Sep 18, 2013
very nice campground. Management was great. Thank you.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us again this year. We look forward to seeing you again next year. John & Sally
Sep 17, 2013
Sep 17, 2013
The Kelsey's went out of their way to make our group happy. Love the downhome appeal. We will be planning another stay with the grandkids as they have a lot of things for kids to do. Don's cafe was a definate winner! Don & Mary are great, Dinner aws good and breakfast on sunday was awesome!

CAMPGROUND RESPONSE / COMMENTS:

Your group is always a joy to have... a true camping group. Have a great winter we will see you next year. John & Sally
Sep 17, 2013
This is the least friendly staff we have encountered in all the years of using KOA!

CAMPGROUND RESPONSE / COMMENTS:

Sorry we obviously dropped the ball. I sent you a personal email to see what happened. You seemed happy when we spoke one evening. We enjoy our fall campers as we get to spend some time with you. Have a safe trip. John & Sally
Sep 17, 2013
Nice and warm welcome from everyone...very friendly

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us. We hope to see you again if you come back to Mass someday. John & Sally
Sep 17, 2013
The cabin was great it was new and had everything I needed .The grounds were nice and clean .

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us and your nice words. It was a pleasure speaking to you and we look forward to seeing you again next year. John & Sally
Sep 17, 2013
East hookups not spread out, but all together, quite, clean

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying the night with us. Your escort really enjoyed speaking with you and we hope you stop again someday. John & Sally
Sep 16, 2013
Very helpful staff...quiet at night, even though there were lots of campers there...nice to have a hot fresh cooked breakfast!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice words. The snack bar staff mentioned you guys in our weekly staff meeting today. They will be thrilled when I show them. Have a great winter John & Sally
Sep 16, 2013
Found so many flies that it was very uncomfortable. No insect spray in the store, only fly paper. Also looked for camping toilet paper, had none.

CAMPGROUND RESPONSE / COMMENTS:

Im sorry for your troubles. We sell Scott Toilet paper as it is a more economical choice vs the expensive "RV" paper. Have a great winter. John & Sally
Sep 15, 2013
Stayed in a small cabin with Tv, fridge, Microwave & coffee maker. I booked online so check in was quick & friendly. Gerry showed us round our cabin and explained there was currently fly issue from local fields but that was obviously not controllable by staff, better to be made aware. Cabin was clean & private bathroom was a bonus. WiFi was good. Quiet at night. Good overall stay.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us and we hope to see you again soon. John & Sally

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